Autonation Subaru - Service Center
Carlsbad, CA
2,795 Reviews of Autonation Subaru - Service Center
Don’t tell me a safety recall will take 4-6 hours and you offer me no rental car and no shuttle and I have toddlers Also why do 3 different service sept employees explain 1 recall in 3 different ways? Be offer me no rental car and no shuttle and I have toddlers Also why do 3 different service sept employees explain 1 recall in 3 different ways? Be consistent and informed It should be noted I’ve worked in the industry (service sept at auto dealership ) for over 5 yr More
Last visit for oil change and tire pressure lite took 3 hrs+, more than double the estimate. No communication from service writer, had to track him down a couple times, once he was at lunch. First they d hrs+, more than double the estimate. No communication from service writer, had to track him down a couple times, once he was at lunch. First they didn’t know where car was, then they found the car, but keys were with tech that went to lunch. The work was fine, but the service was another matter. A 1 rating is being generous! More
What a waste of time. We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software iss We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software issue, not covered by warranty and that there was a $200 charge for the download. We picked it up with zero resolution for the issue because you know that the software costs them nothing, but is critical to the use of the system and they aren’t willing to do anything to stand behind their products. We have 4 Subarus in the family, but as much as we love the cars, their service is substandard. More
Erik was very unpleasant to work with. Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the better service. More