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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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January 07, 2022

Took my appt early with no issues. Finished they said they would. Friendly and honest service. Five stars. More

by klinefisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the excellent review! We're so glad our team could earn your five-star rating and we hope to see you again next time here at Bob Baker Subaru!

January 06, 2022

Knowledgeable, friendly and cost effective. Best dealership around! Highly recommend. We won't go anywhere else because we trust our Subaru toBob Baker More

by revsngn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp, Lester Cochran, Erik Lopez
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Jan 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru team! We're truly grateful for your continued support and we look forward to your next visit!

January 05, 2022

Jim got my car in and fixed quickly! I didn’t have to wait long and the issue is gone! More

by marycalahan1
Recommend Dealer
Yes
Employees Worked With
Jim Malandra
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Jan 06, 2022 -

Autonation Subaru Carlsbad responded

We're so happy Jim could take care of the issue for you, Mary! Thank you for coming to Bob Baker Subaru!

January 05, 2022

Took too long for oil change and tire rotation, noted everyone was wearing mask previously was not the case. More

by whstroman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember rep
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Jan 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your honest feedback. Our team is working hard, and I'm sorry to hear that your appointment took longer than expected. If you would like to discuss your experience further, feel free to give me a call. Thanks, Norman Amabile - Service Manager - (760) 804-5037

January 05, 2022

My experience was great good friendly staff and got the job done. However you’ve asked me for a review five times now and I’ve given two. So please stop asking. More

by cwopete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Jan 06, 2022 -

Autonation Subaru Carlsbad responded

Hello - thank you for bringing this to our attention. We will update our records so that your name is removed from our review requests. Thanks again!

January 05, 2022

We are always pleased with Bob Baker, the warmth of service is special! Everything always goes smoothly. More

by erin.randywilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Julian Perez
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Jan 06, 2022 -

Autonation Subaru Carlsbad responded

Wow, thank you so much for these kind words! We're truly grateful for your loyal business and look forward to your next visit with us here at Bob Baker Subaru!

January 04, 2022

The staff were accommodating, friendly, professional and work was completed on time. I was very satisfied. More

by bobhexom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Jan 05, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the review! It means a lot to hear that you're satisfied with the service provided by our team and we hope we can be of service to you again in the future! - Bob Baker Subaru

January 03, 2022

We have come here since 2006: like the organized service and the friendly. I chose to come here even as I have moved to SD More

by Claude10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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Jan 05, 2022 -

Autonation Subaru Carlsbad responded

Thank you for choosing our team since 2006! We appreciate your business and look forward to seeing you next time at Bob Baker Subaru!

Jan 05, 2022 -

Claude10 responded

Should be friendly service staff

December 31, 2021

Provided excellent customer service and stayed with a confusing sensor issue until it was fixed. The dealer also has a comfortable waiting area both inside and out side. More

by Shirleymike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
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Jan 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your vehicle! We're glad our team was able to resolve the issue for you and we hope we can be of service again in the future. Take care!

December 30, 2021

Lester Cochran was very caring respectful of my needs when arriving to get the service for my car More

by eceteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Jan 03, 2022 -

Autonation Subaru Carlsbad responded

We're pleased to heat that Lester Cochran could provide you with this level of customer service! We appreciate you choosing Bob Baker Subaru for your service needs!

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