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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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October 01, 2021

I bought a new Outback and opted for the Smartshield coverage. When I arrived for my appointment, I was met by Eric Lopez. Eric was great— personable, knowledgeable and friendly. He explained that it wo More

by Mskasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Congrats on your new Subaru Outback! We're happy that Eric provided great service during your recent appointment, and got your vehicle all ready! We look forward to seeing you again at Bob Baker Subaru!

October 01, 2021

Efficient. Service Advisor, Julian Perez, is excellent. Nice area to wait. Appreciate being kept informed. More

by diane16
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review, Diane! We're happy that Julian earned your 5-stars! See you next time at Bob Baker Subaru!

October 01, 2021

Clean bathrooms and waiting area. Efficient checkin process. Car was clean and ready on time More

by kari17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your positive review! We look forward to seeing you next time at Bob Baker Subaru!

October 01, 2021

Figured out the price of tires I was looking for and helped select what was really needed. I totally forgot about my appointment in the morning, and they slipped me in the afternoon. Only problem I More

by froghawkjazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot who helped me that day, but JP had given me a quote when I was in for an oil change about a month earlier. , JP Phillips
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your 5-star review!

October 01, 2021

Recall work conducted very well…easy scheduling on line and completed with in stated time frame. Thanks for washing my car! More

by andlousimon
Customer Service
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We appreciate your review, and look forward to seeing you next time at Bob Baker Subaru!

September 30, 2021

I appreciate the work they do. Fairly fast service. I’m not over sold on extra services. More

by jwagner14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 30, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your positive feedback! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit!

September 30, 2021

I would come back to Bob Baker’s dealership in a heartbeat. Complete professionals and true to there word. They follow up with warranty issues in a timely matter. Quality work done right the fir More

by CCFrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Oct 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review, Frank! We appreciate your 5-stars and hope all of our customers receive this level of service! -Bob Baker Subaru

September 28, 2021

Ok even though Hugh Stewart moved on ( he helped me purchase my outback last year) the people & facility at bob baker Subaru are very pleasant all the way around ! Thank you ! More

by allison_goodrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 28, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments, Allison! We're grateful for your support and look forward to your next visit with us here at Bob Baker Subaru!

September 28, 2021

As always the service and staff were great. Everything was done as in a timely manner and every courtesy was extended to me. More

by quixdimnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Sep 28, 2021 -

Autonation Subaru Carlsbad responded

We love hearing from our satisfied customers! We look forward to seeing you next time at Bob Baker Subaru!

September 25, 2021

The service Department was easy to get to, with friendly staff available to greet you upon arrival. COVID safety protocols with indoor or outdoor seating waiting areas. Pleasant environment. More

by debigcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Bob Baker Subaru and hope to see you again next time!

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