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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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August 26, 2021

Zach was super helpful and addressed my concerns. I appreciate the Bob Baker team going above and beyond to resolve my issues. Thank you for the help! More

by cmschmied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us your kind words and five-star review! Zach and the Bob Baker Subaru team appreciate your confidence in us! See you next time!

August 25, 2021

Zack in the service department went above snd beyond trying to troubleshoot our radio/touchscreen issue. He was amazing and communicated with us. Thank you More

by Jeannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 25, 2021 -

Jeannie responded

Great Customer service!

Aug 26, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to assist you, Jeannie! We're glad to hear Zack took great care of you during your recent visit with us and we hope we can be of service to you again in the future. Take care! - The Bob Baker Subaru Team

August 25, 2021

This was one of the best and easiest auto repair experiences I’ve had. I will be emailing the dealership with a more in depth review. More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando and Dustin, Norman Amabile, Zach Lenfesty
Aug 26, 2021 -

Autonation Subaru Carlsbad responded

This review means more to the Bob Baker Subaru team than you know, Patty! Thank you so much for letting us know we've made this a five-star experience for you! We look forward to reading the email review! We'll see you next time!

August 24, 2021

Great customer service. My car representative is very polite and informative. The text message notifications are prefect. I like the reminders and updates. Thank you guys for your hard work. More

by nyshekaturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 25, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear the Bob Baker Subaru team showed you a five-star service visit! Thank you for letting us care for your vehicle!

August 23, 2021

You guys have always been great! This time around it was Scott in parts and Julio in collision that went above and beyond!! These guys are a great addition to your business! Thanks guys! More

by DanaRoseO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in Parts and Julio , JP Phillips
Aug 24, 2021 -

Autonation Subaru Carlsbad responded

It's our pleasure! Thank you for the wonderful feedback - we'll be sure to share it with Scott and Julio. Your business is much appreciated by all of us here at Bob Baker Subaru and we look forward to your next visit with us!

August 21, 2021

Professional and courteous. I was greeted promptly when I arrived. Service was gone in a timely manner. Nice, clean facility. Cyst service representative was very helpful. More

by DAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name, nice guy
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We appreciate you coming to visit us here at Bob Baker Subaru and hope to see you again next time!

August 20, 2021

Everything went smoothly. My car got washed as a nice surprise. Was told when next service was due and what the approximate cost of the service would be. More

by daugherty87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review your recent visit with us here at Bob Baker Subaru! We're grateful for your business and look forward to seeing you again in the future!

August 20, 2021

The service was great. Unfortunately it took 4- 5 hours to diagnose while I waited there outside in the heat until I couldn't stand it, then inside.. Finally it was decided that it couldn't be fixed that d More

by kathryn.shattuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

Kathryn, Your review means a lot to us and helps us improve. We appreciate your honest feedback and patience during these unpredictable times. We are glad our team could provide great care to you and encourage you to contact us if you'd like to discuss any concerns in the future. Thank you! - Bob Baker Subaru

August 20, 2021

I had a very good experience. The team was very nice and took care of my Outbacks service. I will definitely come back for my next oil change. More

by Mfparker343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear this! Thank you for trusting us with your Outback and we'll see you at your next visit! - The Bob Baker Subaru Team

August 20, 2021

Great service and willingness to assist me, even though I did not schedule a. Appointment- Thanks Andrew for your great customer service!!! Way to go! More

by Bnazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear our team could help you get the care you needed! Thank you for being a Bob Baker Subaru customer!

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