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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,796 Reviews

2,796 Reviews of Autonation Subaru - Service Center

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August 30, 2021

Andrew Ferrer our Express Advisor was very helpful and communicated throughout the entire service. When I arrived back at the dealership although Andrew was not available the Express service staff was ver More

by wayneperryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Ferrer
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

We're happy the Bob Baker Subaru team made this such a memorable experience and that Andrew went above and beyond! Thank you for having confidence in the Bob Baker Subaru team! We'll see you at your next service visit!

August 28, 2021

Zach always takes such good care of us! My car was rear ended at a bank. I wasn’t able to get the car there until my daughter came to town. She drove it to the dealership and they brought her home. It only More

by jeannembaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 31, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for the wonderful review! We appreciate you trusting Bob Baker Subaru with your vehicle's service needs, as well as your most recent repairs, and we're thrilled to hear that Zach & the team were able to get it looking like new again. Thanks again for the kind words and we'll see you at your next visit!

August 26, 2021

Without exception staff members are welcoming, thorough, and efficient. Service manager exceptionlly patient and deserving of a medal. Witnessed mature handling of an unreasonably irate individual who was e More

by brodeurwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Zach Lenfesty
Aug 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for these wonderful comments about your team! It means a lot to hear that you had a great visit with us and we hope we can be of service to you again in the future. Take care! - Bob Baker Subaru

August 26, 2021

Zach was super helpful and addressed my concerns. I appreciate the Bob Baker team going above and beyond to resolve my issues. Thank you for the help! More

by cmschmied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us your kind words and five-star review! Zach and the Bob Baker Subaru team appreciate your confidence in us! See you next time!

August 25, 2021

Zack in the service department went above snd beyond trying to troubleshoot our radio/touchscreen issue. He was amazing and communicated with us. Thank you More

by Jeannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Aug 25, 2021 -

Jeannie responded

Great Customer service!

Aug 26, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to assist you, Jeannie! We're glad to hear Zack took great care of you during your recent visit with us and we hope we can be of service to you again in the future. Take care! - The Bob Baker Subaru Team

August 25, 2021

This was one of the best and easiest auto repair experiences I’ve had. I will be emailing the dealership with a more in depth review. More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando and Dustin, Norman Amabile, Zach Lenfesty
Aug 26, 2021 -

Autonation Subaru Carlsbad responded

This review means more to the Bob Baker Subaru team than you know, Patty! Thank you so much for letting us know we've made this a five-star experience for you! We look forward to reading the email review! We'll see you next time!

August 24, 2021

Great customer service. My car representative is very polite and informative. The text message notifications are prefect. I like the reminders and updates. Thank you guys for your hard work. More

by nyshekaturner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 25, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear the Bob Baker Subaru team showed you a five-star service visit! Thank you for letting us care for your vehicle!

August 23, 2021

You guys have always been great! This time around it was Scott in parts and Julio in collision that went above and beyond!! These guys are a great addition to your business! Thanks guys! More

by DanaRoseO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in Parts and Julio , JP Phillips
Aug 24, 2021 -

Autonation Subaru Carlsbad responded

It's our pleasure! Thank you for the wonderful feedback - we'll be sure to share it with Scott and Julio. Your business is much appreciated by all of us here at Bob Baker Subaru and we look forward to your next visit with us!

August 21, 2021

Professional and courteous. I was greeted promptly when I arrived. Service was gone in a timely manner. Nice, clean facility. Cyst service representative was very helpful. More

by DAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name, nice guy
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We appreciate you coming to visit us here at Bob Baker Subaru and hope to see you again next time!

August 20, 2021

Everything went smoothly. My car got washed as a nice surprise. Was told when next service was due and what the approximate cost of the service would be. More

by daugherty87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Aug 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review your recent visit with us here at Bob Baker Subaru! We're grateful for your business and look forward to seeing you again in the future!

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