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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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June 12, 2021

Thank You the outstanding service and consideration Tanner. Fantastic visit. I guess I did need the wheel bearings. Did a long drive and the CrossTrex drove so much better, Thank You. More

by chwala19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting tanner and the Bob Baker Subaru service team! It was our pleasure to take care of you.

June 12, 2021

I was very pleased that there was no pressure to buy that day. I didn’t have to haggle for the price I wanted, and was able to buy the car I wanted at a fair price. Thank you More

by bblagus66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christy Vogel
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the five-star rating and kind words! We're so glad you enjoyed your experience! - Bob Baker Subaru

June 11, 2021

Everyone from start to finish’s was above and beyond in their customer service . Love Subaru and especially Bob Baker dealerships and the way they handle customer service More

by dustbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to submit this amazing feedback. Glad to hear that you are consistently impressed with the service we offer here at Bob Baker Subaru.

June 11, 2021

Everyone is always so helpful, friendly and personable. Never a single complaint! I brought my VW in to be serviced through the collision center and it was serviced to perfection in one weeks time for an a More

by Brea Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman at front desk didn’t get her name but she was very sweet , Julian Perez, Tanner Knapp
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer, Brea!

June 11, 2021

Very pleased with the service manager. Job was done Very pleased with the service manager. Job was done professionally and quickly. This work was done under warranty but I was afraid that it would be r More

by Cye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

We love hearing from happy customers! Thanks for your positive review of the Bob Baker Subaru service team!

June 10, 2021

Horrible experience. Charged $1500 for same diagnosis my mechanic made by hooking the car up to a machine. Quoted 3x cost of part to fix- $12k. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Jun 24, 2021 -

Autonation Subaru Carlsbad responded

Thank you for reaching out, Chris. All the services we recommend are done so with the best interests of our customers in mind. Please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Norman Amabile - Service Manager - (760) 804-5037

June 10, 2021

Our experience with the service was great. JP was so helpful. Although, they did not find what's wrong with the seat, but they recommended to come back and someone will drive with us to show him the pro More

by MCS121869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your patience and five-star rating! We look forward to seeing you again so we can help resolve this for you! - Bob Baker Subaru

June 09, 2021

Zach is just plain good, knowledgeable, friendly and any other superlatives you like to hear about your customer service agents. I've said enough...blah blah blah More

by david@collinshomeoffice.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the awesome feedback on Zach! We're lucky to have team members like him at Bob Baker Subaru. Take care!

June 09, 2021

The dealership was exceptionally busy and ran out of loaner cars. Otherwise Tanner was very helpful. This was the 3rd recall, however, which is a little concerning. More

by dcgfan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback, we're glad tanner could help you out. We apologize for the lack of loaner vehicles and hope you will reach out to our team with any recall questions!

June 09, 2021

Bob Baker Subaru in Carlsbad is the place I take my Subaru. They have taken care of my car from the beginning and have made me feel very comfortable. I always refer my friends and family on Subarus to More

by devin.ds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jun 10, 2021 -

Autonation Subaru Carlsbad responded

It's always our pleasure to take care of you! Thank you for being a loyal Bob Baker Subaru customer, we greatly appreciate your support!

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