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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,803 Reviews

2,803 Reviews of Autonation Subaru - Service Center

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May 31, 2021

Already responded. Tanner did a great job. Fast and efficient service. Work completed as scheduled. I am very satisfied with all aspects of the service experience. More

by rjrfreightdog
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

We appreciate the great feedback about Tannerand our team! Thanks for your business, from all of us here at Bob Baker Subaru and we'll see you next time!

May 31, 2021

I have never had a bad experience here. Questions were taken seriously and answered fully. I also enjoy the setting as I can walk to the mall or the beach while waiting for my car. More

by kelcben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

May 30, 2021

Excellent, efficient an friendly service. Sorry I can’t think of anything else to say so I’ll say Hail Mary full of grace, the lord is with thee More

by rtwilloby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

We really appreciate you taking the time to leave Bob Baker Subaru this awesome review, thank you!

May 30, 2021

Customer service training would help. Some of them are not too good 😌. I was asked if I had an appointment. Yes ! 5 minutes later I heard them say to another customer. Do you have an appointment ? She More

by sisternancy8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We're sorry to hear about your recent service visit, and we will be addressing your feedback with our team in an effort to improve the service we provide to our customers moving forward. Thanks, Norman Amabile - Service Manager - (760) 804-5037

May 28, 2021

They are always courteous, help you save money, car comes back in great shape. In all, this is the best service that I have had from a car dealer. Also great sales help More

by ellenkcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear this! Thank you for choosing Bob Baker Subaru for your maintenance needs! We value you being part of our team!

May 28, 2021

The service technician are courtesy , informative and knowledgeable when I asked about certain details regarding my Subaru Impreza. My car was serviced in an appropriate time and washed! I enjoy going More

by suewagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

May 27, 2021

Overall good experience and excellent customer service. We had a couple of issues but in the end everything was taken care of to our satisfaction. More

by swanns2jm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry but can't recall the name.
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could help! Thank you for the awesome review and for choosing Bob Baker Subaru! Be sure to reach out to us if you have any questions or concerns!

May 27, 2021

I went to have my car for regular service without reservation and yet I accommodated with outstandingly checked in and it was in a timely manner. More

by Benjee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

It means so much to hear our team gave you such excellent care! Thank you! - Bob Baker Subaru

May 26, 2021

Tanner Knapp is terrific.On earlier visits some service advisors told me things could not be fixed but he got them fixed.! Here are more More

by shelleyhross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for this awesome review! We are so glad Tanner helped you resolve the issue with your vehicle! We value you as a Bob Baker Subaru customer and look forward to seeing you next time!

May 26, 2021

So helpful and kind. Thank you to the staff for being so understanding and patient. Will be coming back here for all my Subaru needs. More

by viccaira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for the wonderful feedback! We're so glad to hear we've helped make your service experience so easy and enjoyable! - Bob Baker Subaru

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