Autonation Volkswagen Carlsbad

On 08/29, I had my vehicle towed to the dealership after making an appointment and being assured repairs could be completed same-day. No status update was provided that day. On 09/02, I called for an upd making an appointment and being assured repairs could be completed same-day. No status update was provided that day. On 09/02, I called for an update and was told a manager would return my call. At 3:52 PM, I received a text stating someone would call in 10 minutes after reviewing my file. The call came an hour later, and the information provided was clearly inaccurate—my file had not been reviewed. On 09/03–09/04, I contacted my service advisor, who had been out of office. When I questioned a proposed $3,700 charge, I was told pricing details were proprietary and against policy to disclose. I was then told I should be “grateful” for the discount and that he could be charging more. My repeated requests for the service manager’s name and contact info were met with evasive, dismissive, and mocking responses. When the service manager, Mark, finally called (without prior disclosure of his name or contact), he claimed to have read all messages and accused me of being “aggressive.” When asked for a specific example, he rephrased it to “direct.” I confirmed that I had been direct due to the delays and lack of transparency. Mark then stated parts might not be available and abruptly hung up, saying he’d call back in 20 minutes. Upon calling back, he said he wanted “transparency,” then questioned the vehicle’s registration, which is under my girlfriend’s name. He asked about “Escondido Auto Recon,” claiming my phone number was linked to the business. I stated clearly that I had no connection. He asked if I was sure. I confirmed I was. He then said the quoted price was firm and that without the registered owner’s signature, they could not proceed. This was the first time that issue was raised—seven days after intake, despite prior assurances of same-day service. More

Alex G. was a great sales rep and really made this purchase easy. Sadly, there was only 1 finance rep on site to process lease paperwork for most of the time was a great sales rep and really made this purchase easy. Sadly, there was only 1 finance rep on site to process lease paperwork for most of the time we were at the dealership, which made the length of the whole process very slow. In the end, we are very happy with the lease and love the new ID.4 pro. More

For such a 'high class' dealership, I got a great deal on an ID.4. Can't say the salesperson was very experienced but hey, ya can't have it all. an ID.4. Can't say the salesperson was very experienced but hey, ya can't have it all. More

The service was great, needed damaged tire replacement. Replacement was covered by tire replacement policy they took care of everything Replacement was covered by tire replacement policy they took care of everything More

Utterly Disappointed and Disrespected - AVOID! I am writing to express my extreme disappointment and frustration with my recent experience at AutoNation Volkswagen Carlsbad. My intention was to p I am writing to express my extreme disappointment and frustration with my recent experience at AutoNation Volkswagen Carlsbad. My intention was to purchase a vehicle, and after investing significant time and effort, including taking time off work, we were ready to buy. However, thanks to the appalling service (or lack thereof) from your salesman, Sidney Robinson, our plans were completely derailed. To learn that the vehicle we were prepared to purchase had already been sold to someone else is simply unacceptable. The lack of communication and the blatant disregard for our time and commitment is shocking. This isn't just a minor inconvenience; it's a demonstration of profound disrespect for potential customers. Sidney Robinson's handling of this situation was unprofessional and has left us with a completely negative impression of AutoNation Volkswagen Carlsbad. Frankly, if this is the standard of customer service your dealership provides, I would strongly advise anyone considering purchasing a vehicle here to think twice and look elsewhere. My experience was a complete waste of time and incredibly frustrating. I hope that management, including General Manager Val Nazarevych, takes this feedback seriously and addresses the unacceptable practices occurring at this location. You have lost a customer who was ready to buy!!!! More

I had a very good experience during the purchase of my vehicle. I am happy with my purchase. vehicle. I am happy with my purchase. More

This is our third time here and it was underwhelming experience again. When I arrived to drop off our car there were two cars in front of me, one being helped and the other waiting. No one acknowledged experience again. When I arrived to drop off our car there were two cars in front of me, one being helped and the other waiting. No one acknowledged my presence for about 10min, I waited and wasn't too worried. Then I went in side and was told someone would be out soon. 15min went by with nothing, then went in again and was rudely told to be patient. A bit of a bummer experience when I had an appointment and planned it early to work with my schedule. More

Good work done by William Corasco. They have made me a lifetime customer- I will bring my car back in the future They have made me a lifetime customer- I will bring my car back in the future More

Lisa was wonderful to work with. Very responsive, low pressure and easy to work with! Very responsive, low pressure and easy to work with! More

Great car buying experience! The sales staff was low pressure, the price was more than fair, and the transaction was overall excellent! I love my new Tiguan! The sales staff was low pressure, the price was more than fair, and the transaction was overall excellent! I love my new Tiguan! More