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Autonation Volkswagen Carlsbad

Carlsbad, CA

4.5
63 Reviews
AutoNation Volkswagen Carlsbad is your local source for all new and used Volkswagen models. Featuring an extensive and diverse inventory of both new and used Volkswagen vehicles for sale, as well as a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our current inventory online today, or visit our showroom in Carlsbad to learn more.
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5515 Car Country Dr

Carlsbad, CA

92008

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Showing 63 reviews

August 04, 2023

Very polite sale persons and excelent service and positive behavior whith costumers thanks x you help More

by aalejandrogonzalez2655
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan McCullough
Aug 07, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2023

We had a great experience buying our ID4 at Autonation VW in Carlsbad. We were on the hunt for a new car and wanted to go electric. We visited the dealership a few times before finally making the purchase. More

by boukilove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Mason, Cody? (unsure, sorry), and Jessica
Aug 07, 2023 -

Autonation Volkswagen Carlsbad responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 03, 2023

Great people clean friendly knowledgeable helpful employees great atmosphere going the extra mile to help More

by angelalcantar09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will, Angel, Jeiny
Aug 07, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2023

Smiles and excellent service. Only problem was I could not get them to consult with corporate volts wagon due to vehicle having 16,000 miles and the clearcoat on two rims is peeli More

by mdixon1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Polite service rep
Aug 03, 2023 -

mdixon1954 responded

Polite service

Aug 03, 2023 -

mdixon1954 responded

Smiles and excellent service. Only problem was I could not get them to consult with corporate volts wagon due to vehicle having 16,000 miles and the clearcoat on two rims is peeling.. they told me I should contact Volkswagen corporate on my own, even when I ask them to go to bat for me by consulting with corporate.

Aug 07, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 23, 2023

Bobby and Angel are wonderful with customer service. They ordered the part my car needed. But, no one ever called me to tell me when the part arrived. It took me calling. That was disa. More

by BC
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby, Angel
Jul 24, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, thank you for taking the time to leave us feedback. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 22, 2023

Accurate with when my car was going to be ready, fair with pricing, and friendly. More

by User-d0ceddaa78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Jul 24, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 22, 2023

If you are ever looking for a car, used or new then this is trusted company. They have the best customer service around and you will not be disappointed. They will go out of their way to ensure you are sati More

by Echoes70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will, Chris and Jamie.
Jul 24, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 10, 2023

It took 25 Min for the service employee check my car in for service even with an appointment. They need more help and work on a more efficient check in process so customers do not have to wait so long More

by cmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 12, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 818-7893 to discuss what we can do to help.

July 10, 2023

Brought my 2020 Passat in for it's 50K service. Will did a great job explaining everything up front. Once the service was complete Will explained the work that was performed including the recall de More

by RO
Recommend Dealer
Yes
Employees Worked With
William
Jul 12, 2023 -

Autonation Volkswagen Carlsbad responded

Hello Ro, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 01, 2023

They are very friendly, accommodating, dedicated to making the sale and will help in any way they can. Then once sale is complete they will again contact you at least twice your first week to check on More

by J Jackson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Will
Jul 03, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

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