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Autonation Volkswagen Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.4
67 Reviews
AutoNation Volkswagen Carlsbad is your local source for all new and used Volkswagen models. Featuring an extensive and diverse inventory of both new and used Volkswagen vehicles for sale, as well as a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our current inventory online today, or visit our showroom in Carlsbad to learn more.
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5515 Car Country Dr

Carlsbad, CA

92008

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Showing 67 reviews

July 22, 2023

Accurate with when my car was going to be ready, fair with pricing, and friendly. More

by User-d0ceddaa78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Jul 24, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 10, 2023

Brought my 2020 Passat in for it's 50K service. Will did a great job explaining everything up front. Once the service was complete Will explained the work that was performed including the recall de More

by RO
Recommend Dealer
Yes
Employees Worked With
William
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Jul 12, 2023 -

Autonation Volkswagen Carlsbad responded

Hello Ro, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

It took 25 Min for the service employee check my car in for service even with an appointment. They need more help and work on a more efficient check in process so customers do not have to wait so long More

by cmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jul 12, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 818-7893 to discuss what we can do to help.

July 01, 2023

They are very friendly, accommodating, dedicated to making the sale and will help in any way they can. Then once sale is complete they will again contact you at least twice your first week to check on More

by J Jackson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Will
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Jul 03, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 29, 2023

Bobby was really friendly, went over everything with me before services were rendered. Very professional. More

by allisonrae3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobby
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Jul 03, 2023 -

Autonation Volkswagen Carlsbad responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 25, 2023

In terms of service, this is the best place to go and Bobby is the one you want to work with. More

by ebert
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bobby
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Jun 27, 2023 -

Autonation Volkswagen Carlsbad responded

Hi Ebert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 19, 2023

Very good service and all employees were very helpful. Location was in Car Country Carlsbad More

by davenimish
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Xx
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Jun 22, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2023

Bobby, Will and the entire team are great to work with. Thanks again for the quick appointment and accurate turnaround time servicing my car. Much appreciated. More

by bgavrick1616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby , Will
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Jun 22, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Carlsbad! We hope to be of service to you again in the future. Best wishes, AutoNation Volkswagen Carlsbad

June 17, 2023

Took my Golf GTI for its 1st service and radiator recall fix, got the car back and a few weeks later had major coolant leak and not sure if this was due to the previous service but drop off the car for the More

by GolfGTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont recall
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Jun 20, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 818-7893. We would appreciate the chance to turn your experience around.

June 09, 2023

It was good to see that with the ownership change, the service advisor I've known and worked with for years - Bobby - is still there. He is very thorough and knowledgeable. I trust him totally and the res More

by pmilne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
Report | Print
Jun 14, 2023 -

Autonation Volkswagen Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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