Autos of Dallas - Irving

I’m very disappointed in this dealership. They refuse to give me my 52 point inspection They refuse to give me my 52 point inspection More

The paperwork transition was not as smooth as I'd hoped. Check and double check your paperwork and itemized printouts. Speak up if you have any questions or concerns. In the end, I left pleased with my pur Check and double check your paperwork and itemized printouts. Speak up if you have any questions or concerns. In the end, I left pleased with my purchase. More

Kenneth made the entire car-buying process smooth and stress-free. He was professional, helpful, and honest. I highly recommend working with him! stress-free. He was professional, helpful, and honest. I highly recommend working with him! More

Dealing with this dealership was a complete waste of time. Down to the communication to the salesman was an irritating ordeal. They persistently tried to gouge us with overpricing the vehicle we had sel time. Down to the communication to the salesman was an irritating ordeal. They persistently tried to gouge us with overpricing the vehicle we had selected. Plus they charged me for delivery before even signing for the deal, which we did not complete. When it came time to return my funds they constantly hung up, gave me the run around, or ignored my requests. More

Overall, I got a good deal, and a couple of staff members were helpful. However, buyers should be very cautious. They barely allow price negotiations or discounts and add unnecessary packages like PermaPlate were helpful. However, buyers should be very cautious. They barely allow price negotiations or discounts and add unnecessary packages like PermaPlate and CarChief that weren’t disclosed in the CARFAX listing. They present these as luxury features that cannot be removed, yet I couldn’t even verify whether they were applied to the car. One finance representative was also somewhat rude. These practices felt misleading and raised serious concerns about transparency. Review every charge carefully before signing! More

Great lady and great a salesman. Thanks for supported me to get a nice car. Thanks for supported me to get a nice car. More

I drove from Houston to Dallas to see and buy a car. I knew it had a minor on the carfax but I thought it had been fully repaired. When I arrived to see the car, there was still damaged sheet metal th I knew it had a minor on the carfax but I thought it had been fully repaired. When I arrived to see the car, there was still damaged sheet metal that had been left unrepaired that the dealer made no mention of (and is difficult to see in pictures). Additionally, carfax showed the damage on the front left. There was also poor trim alignment at the rear of the car, suggesting to me that the damage history was more extensive than the carfax disclosure. Most reputable used car sellers offer pictures of imperfections so there are no surprises. Not the case with Autos of Dallas. Buyer beware. When I pointed these issues (while I understand the issues themselves are a result of shoddy body work, I would expect a reputable used car seller dealer to at least disclose them), the manager said it was a used car and couldn't be expected to fix everything on it....I'm a used car buyer, I know they're not perfect. But when I'm buying a car that's only 3 years old with low miles at retail price from a dealer, I think it's at least reasonable to expect all damage has been repaired. While they offered no solutions, at this point I was too skeptical of what other shortcuts were taken in the prior repair, to have any interest in negotiating any solutions. So unfortunately, I drove back to Houston without buying a car. However, accounting was easy to work with to get my deposit back. More

The transaction started at Irving but ended up at Plano. After seeing a walk around of the first vehicle I chose I switched to another vehicle like it, but with the night package. I received two walk around After seeing a walk around of the first vehicle I chose I switched to another vehicle like it, but with the night package. I received two walk arounds for the new car, and it was the only other car inquired about. We made the deal. I sent them proof of insurance on the car w/ black trim and was excited to receive the car, but they sent another vehicle. NOT the car in the walk arounds, texts, or for which I had insurance. The car I received is almost identical, but no black trim, and it had a broken driver’s seatbelt, and a chip and crack on front bumper. I had decided to work with them and keep the car I received, but they will not respond. It will now be handled by Attorney Generals of Texas and Alabama, as well as reported to the Texas Department of Motor Vehicles and every other applicable agency. At this point I am not even willing to accept the car I was supposed to receive. All this happened while my father was dying. The most stressful time in my life was made worse by Autos of Dallas. I have purchased my last four vehicles online with no issues. Contacting this dealership has proven to be a huge mistake. I will never consider doing business with these people who could not care less and will not own up to their mistakes. Beware! More