Autos of Dallas

Yousif Abdullah was absolutely great to work with, very informative and knowledgeable and truly work with me throughout the entire car buying process. I would recommend to anyone to request Yousif when buy informative and knowledgeable and truly work with me throughout the entire car buying process. I would recommend to anyone to request Yousif when buying your next car. More

An all day experience, but Yousif and the team made sure I walked away with the car that I wanted and an amazing deal. Couldn’t have my new baby without them, so grateful! I walked away with the car that I wanted and an amazing deal. Couldn’t have my new baby without them, so grateful! More

Schuyler Russell was very helpful and knowledgeable when I was getting my new car! Very good experience I was getting my new car! Very good experience More

Great service Thank you for helping me on getting my lexus i will come back next time for the next car! lexus i will come back next time for the next car! More

**Autos of Dallas – My Mercedes-Benz Purchase Experience | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please | Buyers, Please Be Aware** Customers remember how they are treated just as much as the vehicle they purchase. My request to management: Please invest more in customer service training, transparent pricing, vehicle inspections, and employee-to-customer relationships. A premium vehicle purchase should come with a professional customer experience, regardless of whether the vehicle is new or pre-owned. ---- I wanted to share my experience with Autos of Dallas after purchasing a pre-owned 2023 Mercedes-Benz EQE SUV on August 26, 2026. I've purchased approximately 7–8 vehicles over the years, and unfortunately, this was one of my most disappointing dealership experiences. **1. Poor Sales Experience** My salesperson, spent much of our interaction on his mobile phone. There was very little customer engagement, no meaningful explanation of the vehicle's features, and no proactive assistance with a test drive. At other dealerships, salespeople have welcomed me, answered questions, explained vehicle features, and allowed me to test-drive multiple vehicles before making a decision. Unfortunately, that level of customer service was missing here. **2. Unexpected Charges and Pricing Concerns** The vehicle price was discussed, but approximately $4,000 in additional charges appeared during the purchasing process without my clear prior consent. Additional warranty products were also included, which I subsequently canceled. Although the pricing concerns were eventually addressed, resolving these matters required considerable time, effort, and repeated follow-ups. **3. Vehicle Service and Condition** My Mercedes showed Service A overdue by approximately 273 days. I had to repeatedly request that this be addressed before the service was finally completed. I also reported a trunk-operation problem. Initially, I was told their service department could handle it, but I was later redirected to an authorized Mercedes-Benz dealership, where I was told the issue appeared potentially accident-related and might not be covered under warranty. This raised concerns about the vehicle's pre-sale inspection and the accuracy of the service information provided during purchasing. **4. Communication and Customer Treatment – My Biggest Disappointment** This was perhaps the most frustrating part of the entire experience. There were occasions when I received no greeting or welcome, waited without acknowledgment, experienced unanswered phone calls, and struggled to receive proper responses. Sometimes, even during direct conversations, I felt my concerns were dismissed with responses such as "I don't understand" or statements suggesting that I was yelling rather than receiving assistance. I strongly believe that customers should be treated with patience and respect, even when they are frustrated about unresolved issues. Buying a vehicle is a significant financial commitment. Customers should not have to repeatedly chase employees for basic information, updates, or resolutions. **5. Special Appreciation – Kal, Mia, and Izzy** Despite these challenges, I want to recognize three employees who made a positive difference. **Kal – Truly Exceptional Customer Service** Kal was the one person who consistently listened, understood my concerns, and worked toward solutions. Kal demonstrated the professionalism, accountability, and customer care that every dealership employee should strive for. **Mia – Front Desk** Mia was wonderful, welcoming, friendly, and professional. **Izzy – Accounting Department** Thank you, Izzy, for your efforts and contribution toward resolving these matters. More

Title: Exceptional Customer Service – Kal Truly Made a Difference! I would like to sincerely appreciate Kal at Autos of Dallas for his outstanding professionalism, patience, and dedication to resolving Difference! I would like to sincerely appreciate Kal at Autos of Dallas for his outstanding professionalism, patience, and dedication to resolving customer concerns. After purchasing my Mercedes-Benz EQE SUV, I experienced several challenges involving pricing, warranty cancellations, refunds, registration, and vehicle service concerns. Kal was the one person who genuinely took the time to sit with me, listen carefully, understand every issue, and work toward solutions. His approach reminded me of a good professor guiding a student or a doctor carefully listening to a patient. He never rushed the conversation or dismissed my concerns. Most importantly, Kal consistently responded to my communications, followed up with the appropriate teams, and helped move issues toward resolution. Even when I was frustrated, he remained calm, respectful, and solution-oriented. I truly appreciate his commitment to customer satisfaction. Autos of Dallas should recognize and encourage this level of professionalism throughout the organization. Thank you, Kal, for listening, taking ownership, and making a positive difference in my experience! More

I had the best customer service experience in my life. Schuyler Russell is the most professional auto dealer I’ve experienced in my 20 years of ato purchasing. Mr. Russell was attentive to my needs and an Schuyler Russell is the most professional auto dealer I’ve experienced in my 20 years of ato purchasing. Mr. Russell was attentive to my needs and answered every question I asked with integrity and professionalism. I would suggest anyone buying a vehicle to consult with Mr. Russell, he is simply amazing. More

Schuyler pulled a rabbit out his hat! I love my new car! He’s Dedicated I love my new car! He’s Dedicated More

Auto of Dallas is a great place to find a used vehicle for the best luxury prices. They helped me find my target price, cooperated with me, and understood what I wanted. This is a dealership that you woul for the best luxury prices. They helped me find my target price, cooperated with me, and understood what I wanted. This is a dealership that you would want to go to if you want to be heard instead of being sold without reciprocation or feedback. More

Great dealership , super tidy with plenty of seating, and nice drink/snack options for customers sticking around for a longer time nice drink/snack options for customers sticking around for a longer time More