Autos of Dallas

I would strongly caution anyone considering buying from Autos of Dallas. This dealership consistently lacks communication between departments, which creates endless problems for both customers and staff. M Autos of Dallas. This dealership consistently lacks communication between departments, which creates endless problems for both customers and staff. Many of the vehicles on the lot simply aren’t ready to be sold, yet they’re still pushed onto the sales floor. It’s incredibly frustrating to watch customers spend their time and money here, only to be met with broken promises, poor communication, and zero accountability. If you want proof, just try reaching out to their service department you’ll quickly see that they do not respond at all, no matter how many attempts you make. If you’re shopping for a car, I highly recommend looking elsewhere to save yourself the headache. More

DISCLAIMER, THE DEALERSHIP WILL TRY TO BURY THIS REVIEW AND HAVE THEIR SALESMAN REPORT OR DELETE IT BUT IT IS OKAY BECAUSE I WILL HAVE THIS SAVED AND WILL TAKE FURTHER MATTERS IF NEEDED. THE MAIN REASON WH AND HAVE THEIR SALESMAN REPORT OR DELETE IT BUT IT IS OKAY BECAUSE I WILL HAVE THIS SAVED AND WILL TAKE FURTHER MATTERS IF NEEDED. THE MAIN REASON WHY I AM SPEAKING OUT IT IS BECAUSE I SPOKE WITH THE GM ABDOU ABOUT MY LAST PAYCHECK AND HE JUST SAID "SPEAK TO RYAN IN FINANCE" SO I CALLED RYAN AND RYAN SAID THAT MY MONEY WILL NOW GO TO KP "ONE OF THE BEST SALESPERSON" BECAUSE HE IS DEALING WITH A HEAT CASE NAMED "OBAID RAHAM" MIND YOU OBAID RAHAM LEFT A REVIEW 5 DAYS AGO SAYING HOW GREAT HE WAS. MEANWHILE RYAN IS TELLING ME THAT THE CASE IS STILL ONGOING AND ITS A "SERVICE HEAT CASE" SO THEY DECIDED TO TAKE IT OFF ME AND MY COWORKERS CHECK AND GIVE IT TO HIM. PRIOR TO THAT I SOLD AND DELIVERED WITH NO PROBLEM A BMW X5 TO A SPANISH SPEAKER AND DID NOT GET PAID ON IT AND THEY GAVE IT TO KP. KP DID NOT EVEN HAVE THE AUDACITY TO TELL ME NOR MY COWORKER THAT HE WAS SKATING OUR MONEY. KP ONLY SELLS AS MANY CARS BECAUSE HE GETS IN HOUSE DEALS AND SKATES AS MUCH AS HE CAN. NO HEADS UP WAS EVER COMMUNICATED TO ME OR MY COWORKER WHO WORKED VERY HARD TO SELL THE CAR. THEY RATHER LET ME TELL EVERYONE THEIR DIRTY LAUNDRY THAN TO CUT A CHECK. ITS OKAY THOUGH SO HERE IT IS. AS A FORMER EMPLOYEE I THINK IT'S TIME THAT EVERYTHING COMES OUT TO LIGHT THE WAY IT SHOULD. UNFORTUNATELY I HAVE TO WRITE IT HERE SINCE THEY DON'T HAVE A CORPORATE NOR HR DEPARTMENT. 1. THEIR MANAGERS ARE VERY UNPROFESSIONAL, DISGUSTING AND VERY DEGRADING. 2. RACHID BELLAMAINE GOES TO THE ALFA ROMEO BUILDING THAT IS NEXT DOOR BEFORE OR AFTER STAFF MEETINGS TO DO DRUGS SUCH AS COKE AND ADDERALL. NOT ONLY THAT BUT HE SHARES IT WITH HIS EMPLOYEES. ALSO, NOT TOO LONG AGO MARC GRAHAM WHO WAS A FINANCE MANAGER WAS DISTRIBUTING ADDERALL TO HIS EMPLOYEES. HE NO LONGER WORKS THERE BUT EVEN THIS WAS ALLOWED. 3. KIM PHUN- INTERNET SALES MANAGER IS VERY DISGUSTING THE WAY SHE CAN TALK TO HER SALES PEOPLE. CAN'T GO A SENTENCE WITHOUT CURSING. 4. RON SENTELL- SALES MANAGER TRIED GETTING INTO A ROMANTIC RELATIONSHIP WITH ME AND WHEN HE FOUND OUT I WAS WITH ANOTHER EMPLOYEE (MIND YOU OUR RELATIONSHIP BETWEEN ME AND THIS OTHER EMPLOYEE WAS APPROVED BY THE GENERAL MANAGER ABDOU K.) HE STARTED LOWBALLING TRADES, AND DEALS. THE ANIMOSITY AND THE DISGUSTING REMARKS WERE CONTINUOUSLY MADE. 5. KHALID FROM FINANCE WILL DENY A DEAL IF IT DOES NOT MAKE HIM MONEY. 6. THEY HAD A FORMER EMPLOYER WHO THEY SOLD A CAR TO AND BEFORE THEY OFFERED HER A JOB, THE FINANCE DEPT. ADDED AN EXTENDED WARRANTY OF AN EXTRA $7K THAT SHE WAS NOT AWARE ABOUT AND WHEN SHE GOT HIRED SHE FOUND OUT AND TOLD THEM TO TAKE IT OFF AND KENNETH WHO IS THE FINANCE DIRECTOR WAS DENYING IT FROM TAKING IT OFF. DISCLAIMER, CHECK YOUR PAPERWORK FOR ANY WARRANTIES YOU DO NOT WANT BECAUSE THEY MAY HAVE ADDED IT IN THERE WITHOUT DISCLOSING IT TO THE CUSTOMER, ESPECIALLY IF A PAGE IS MISSING. 7. ALL THE GOOD SALESPEOPLE HAVE BEEN LEAVING BECAUSE OF MANAGEMENT. 8. JOHN COOPER IN THE SERVICE DEPARTMENT HAS NO CONTROL OVER SERVICE NOR HIS TECHS, INCLUDING ANTONIO AND EDGAR WHO IS HIS RIGHT HAND. 9. YOU WILL NEVER GET A HOLD OF SERVICE UNLESS YOU GO IN PERSON. THEY WILL NEVER ANSWER THE PHONE OR YOU WILL GET TRANSFERRED AND NO CONTACT WILL BE MADE. 10. THE LUX PKG OR VEHICLE PROTECTION PACKAGE (DEALER ADD ON) IS ALWAYS OPTIONAL THEY PICK AND CHOOSE ON WHICH CAR OR PERSON THEY NEGOTIATE IT WITH. 11. THEY HAVE A SYSTEM CALLED "RAPID RECON" WHERE WE ARE ABLE TO SEE STATUS OF VEHICLES. UNFORTUNATELY THEY HAVE 500 CARS THAT NEED TO BE SERVICED AND ARE NOT READY FOR DELIVERY AND ONLY 100 CARS THAT ARE GOOD WITH MINIMAL PROBLEMS. 12. IF YOU HAVE A TRADE I HIGHLY SUGGEST TO SELL IT TO ANOTHER DEALERSHIP OR EVEN PRIVATELY AS THEY WILL LOWBALL YOU AND THEN PRESSURE YOU TO BUY THEIR PKG. SAD IT HAS TO COME TO THESE TERMS BUT ANYONE WHO CHECKS THIS DEALERSHIP REVIEWS SHOULD SEE THAT THEY SHOULD NOT BE IN BUSINESS AND MAYBE START DRUG TESTING AND BACKGROUND CHECKING THEIR EMPLOYE More

DISCLAIMER, THE DEALERSHIP WILL TRY TO BURY THIS REVIEW AND HAVE THEIR SALESMAN REPORT OR DELETE IT BUT IT IS OKAY BECAUSE I WILL HAVE THIS SAVED AND WILL TAKE FURTHER MATTERS IF NEEDED. THE MAIN REASON WH AND HAVE THEIR SALESMAN REPORT OR DELETE IT BUT IT IS OKAY BECAUSE I WILL HAVE THIS SAVED AND WILL TAKE FURTHER MATTERS IF NEEDED. THE MAIN REASON WHY I AM SPEAKING OUT IT IS BECAUSE I SPOKE WITH THE GM ABDOU ABOUT MY LAST PAYCHECK AND HE JUST SAID "SPEAK TO RYAN IN FINANCE" SO I CALLED RYAN AND RYAN SAID THAT MY MONEY WILL NOW GO TO KP "ONE OF THE BEST SALESPERSON" BECAUSE HE IS DEALING WITH A HEAT CASE NAMED "OBAID RAHAM" MIND YOU OBAID RAHAM LEFT A REVIEW 5 DAYS AGO SAYING HOW GREAT HE WAS. MEANWHILE RYAN IS TELLING ME THAT THE CASE IS STILL ONGOING AND ITS A "SERVICE HEAT CASE" SO THEY DECIDED TO TAKE IT OFF ME AND MY COWORKERS CHECK AND GIVE IT TO HIM. PRIOR TO THAT I SOLD AND DELIVERED WITH NO PROBLEM A BMW X5 TO A SPANISH SPEAKER AND DID NOT GET PAID ON IT AND THEY GAVE IT TO KP. KP DID NOT EVEN HAVE THE AUDACITY TO TELL ME NOR MY COWORKER THAT HE WAS SKATING OUR MONEY. KP ONLY SELLS AS MANY CARS BECAUSE HE GETS IN HOUSE DEALS AND SKATES AS MUCH AS HE CAN. NO HEADS UP WAS EVER COMMUNICATED TO ME OR MY COWORKER WHO WORKED VERY HARD TO SELL THE CAR. THEY RATHER LET ME TELL EVERYONE THEIR DIRTY LAUNDRY THAN TO CUT A CHECK. ITS OKAY THOUGH SO HERE IT IS. AS A FORMER EMPLOYEE I THINK IT'S TIME THAT EVERYTHING COMES OUT TO LIGHT THE WAY IT SHOULD. UNFORTUNATELY I HAVE TO WRITE IT HERE SINCE THEY DON'T HAVE A CORPORATE NOR HR DEPARTMENT. 1. THEIR MANAGERS ARE VERY UNPROFESSIONAL, DISGUSTING AND VERY DEGRADING. 2. RACHID BELLAMAINE GOES TO THE ALFA ROMEO BUILDING THAT IS NEXT DOOR BEFORE OR AFTER STAFF MEETINGS TO DO DRUGS SUCH AS COKE AND ADDERALL. NOT ONLY THAT BUT HE SHARES IT WITH HIS EMPLOYEES. ALSO, NOT TOO LONG AGO MARC GRAHAM WHO WAS A FINANCE MANAGER WAS DISTRIBUTING ADDERALL TO HIS EMPLOYEES. HE NO LONGER WORKS THERE BUT EVEN THIS WAS ALLOWED. 3. KIM PHUN- INTERNET SALES MANAGER IS VERY DISGUSTING THE WAY SHE CAN TALK TO HER SALES PEOPLE. CAN'T GO A SENTENCE WITHOUT CURSING. 4. RON SENTELL- SALES MANAGER TRIED GETTING INTO A ROMANTIC RELATIONSHIP WITH ME AND WHEN HE FOUND OUT I WAS WITH ANOTHER EMPLOYEE (MIND YOU OUR RELATIONSHIP BETWEEN ME AND THIS OTHER EMPLOYEE WAS APPROVED BY THE GENERAL MANAGER ABDOU K.) HE STARTED LOWBALLING TRADES, AND DEALS. THE ANIMOSITY AND THE DISGUSTING REMARKS WERE CONTINUOUSLY MADE. 5. KHALID FROM FINANCE WILL DENY A DEAL IF IT DOES NOT MAKE HIM MONEY. 6. THEY HAD A FORMER EMPLOYER WHO THEY SOLD A CAR TO AND BEFORE THEY OFFERED HER A JOB, THE FINANCE DEPT. ADDED AN EXTENDED WARRANTY OF AN EXTRA $7K THAT SHE WAS NOT AWARE ABOUT AND WHEN SHE GOT HIRED SHE FOUND OUT AND TOLD THEM TO TAKE IT OFF AND KENNETH WHO IS THE FINANCE DIRECTOR WAS DENYING IT FROM TAKING IT OFF. DISCLAIMER, CHECK YOUR PAPERWORK FOR ANY WARRANTIES YOU DO NOT WANT BECAUSE THEY MAY HAVE ADDED IT IN THERE WITHOUT DISCLOSING IT TO THE CUSTOMER, ESPECIALLY IF A PAGE IS MISSING. 7. ALL THE GOOD SALESPEOPLE HAVE BEEN LEAVING BECAUSE OF MANAGEMENT. 8. JOHN COOPER IN THE SERVICE DEPARTMENT HAS NO CONTROL OVER SERVICE NOR HIS TECHS, INCLUDING ANTONIO AND EDGAR WHO IS HIS RIGHT HAND. 9. YOU WILL NEVER GET A HOLD OF SERVICE UNLESS YOU GO IN PERSON. THEY WILL NEVER ANSWER THE PHONE OR YOU WILL GET TRANSFERRED AND NO CONTACT WILL BE MADE. 10. THE LUX PKG OR VEHICLE PROTECTION PACKAGE (DEALER ADD ON) IS ALWAYS OPTIONAL THEY PICK AND CHOOSE ON WHICH CAR OR PERSON THEY NEGOTIATE IT WITH. 11. THEY HAVE A SYSTEM CALLED "RAPID RECON" WHERE WE ARE ABLE TO SEE STATUS OF VEHICLES. UNFORTUNATELY THEY HAVE 500 CARS THAT NEED TO BE SERVICED AND ARE NOT READY FOR DELIVERY AND ONLY 100 CARS THAT ARE GOOD WITH MINIMAL PROBLEMS. 12. IF YOU HAVE A TRADE I HIGHLY SUGGEST TO SELL IT TO ANOTHER DEALERSHIP OR EVEN PRIVATELY AS THEY WILL LOWBALL YOU AND THEN PRESSURE YOU TO BUY THEIR PKG. SAD IT HAS TO COME TO THESE TERMS BUT ANYONE WHO CHECKS THIS DEALERSHIP REVIEWS SHOULD SEE THAT THEY SHOULD NOT BE IN BUSINESS AND MAYBE START DRUG TESTING AND BACKGROUND CHECKING THEIR EMPLOYE More

I had a positive experience with Gabriella and Abdoul. I picked my car and was out the door in no time after it was washed and filled up with a full tank of gas. The customer service was great! I picked my car and was out the door in no time after it was washed and filled up with a full tank of gas. The customer service was great! More

Purchase started off okay but took way to long to get the deal done and out the door. the deal done and out the door. More

They are super easy to work with and are very friendly. They make picking the car a fun experience and are welcoming to answer any questions you have. They are good at breaking everything into smalls detai They make picking the car a fun experience and are welcoming to answer any questions you have. They are good at breaking everything into smalls details and making sure u know everything about ur car before u leave. Plus let us test drive the car. Very good experience! More

Yunis was very helpful and love the new car. Thanks, would do business again. Larry Rice Thanks, would do business again. Larry Rice More

Alexandro Very excellent car seller, I recommend him at Autos of Dallas Plano Texas dealer Autos of Dallas Plano Texas dealer More

Would not recommend! They will not even show you a vehicle without your information and ID. Salesman was too worried about his skateboard to care. Both the Salesman and U They will not even show you a vehicle without your information and ID. Salesman was too worried about his skateboard to care. Both the Salesman and Used Car sales manager both were rude and unprofessional. Drove 3 hours to buy a vehicle (which I had 4 to look at) Guess they don't know what customer service is or want to sell a vehicle! Salesman stated cant view a vehicle without your contact info and license. I said no let me talk to your manager. I told the sales manager I wanted to speak to him about the way his sales people are treating customers and he didnt seem to care. I told him the salesman demanded my contact info and license before he would ever show me Jeep. He stated that's our policy we don't know who you are you could be sketch. So that's our policy brother. All dealer ships around here do that. I have NEVER had a dealer ask for my info especially my license just to see a vehicle.. Test drive yes I can understand that.. I said you lost a sale your policy ridiculous and walked out. He did care at all. Next dealer didn't ask for any info nor an ID. The final dealer (that I purchased a Jeep from) only needed my ID to test drive. I would give a hard pass to this dealer even if they were giving away a Lambo. Save your time and hassle! More

My customer service experience with this dealership was great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! great thanks to Gabriela, she was very sweet and detailed when she was explaining things to us. She deserves 5 stars! More