Autos of Dallas

I bought a ’10 XF and Mike sold me into buying the aftermarket warranty as well. We discussed it and the words out of his mouth were “it’s a bumper-to-bumper” warranty that will cover everything. I as aftermarket warranty as well. We discussed it and the words out of his mouth were “it’s a bumper-to-bumper” warranty that will cover everything. I asked about rental cars and towing, and he confirmed they covered that as well. After having it for 3 days, my water pump went out while I was returned to work from my lunch break. I had to have it towed from my work’s parking lot, which was pretty embarrassing with all my colleagues seeing it out the window of their offices and brought to a dealership to have it repaired. Overall, with the replacement of the water pump and some hoses, the total repair cost was $1,800 plus an additional $300 for the tow and rental car. The QWC Warranty company only covered $400 of it. They quoted the repair times in a book, which they said was only 2 hours and would only pay $35 an hour for the service work. What garage charges only $35 an hour by the way? They would not pay for all the materials involved and did not pay for the tow service or rental car. The fine lines in the contract is that the actual repair time had to be more than 8 hours to qualify for a rental reimbursement, which was not brought up or mentioned by Mike. He sells these policies every day, so he knows all the ins and outs on what they do and don’t do. To summarize the rest of my repairs, here is what else happened all within just a month of owning the car: The driver side mirror fell out of the housing, my right front blank fuse box had to be replaced, I had to get the front brakes down, the solenoid in my fuel release department burnt out (I had to rip open the fuel lid to put gas in the car prior to running out) and my tire press sensors are acting up. Overall, total repair costs to date including rentals and towing is little over $3,500 and the warranty company only covered $400. I put in my request to cancel the policy and bought a true bumper-to-bumper warranty this weekend from AutoBahn to protect me from what appears to be a problematic car that is bleeding me money from the head. Overall, it was a very stressful and disappointing experience. This by far has been the worst purchasing and customer service experience I have ever had. I also filed a BBB and a consumer complain which I don’t expect them to answer, but I still highly recommend everyone who has had a bad experience with this outfit to file complaints and post your reviews. I certainly wished I would have reviewed BBB and other consumer blogs prior to going into their front door. More

My husband and I purchased a 2005 BMW 645ci for $26,900 we also purchased an extended warranty $2,475 we put down $10,000. I was elated about our new purchase however 2 days later several senors started to we also purchased an extended warranty $2,475 we put down $10,000. I was elated about our new purchase however 2 days later several senors started to appear on the dash board. We took the car to BMW of Plano where it cost us $623.21 for the convertible senors to be replaced. Then a couple of weeks later the car started to shut off while idle. We took the car back to BMW the cost to repair the car this time was $2,939.10 the list of repairs range from, Battery Cables, Replacing parts of the head gasket, Hoses and Clamps, Oil Pan/ Pump, Suspension System. Not to mention BMW took my husband and I out to our “NEW” vehicle which was in there bay to show where parts were missing, and where they “Autos of Dallas” Silicone the oil pan cover to the car to prevent any leaks. All of this is prior to us paying our first car payment. I then called Mike to make him aware of the problems and to also let him know that none of the repairs were covered under the warranty we purchased. I asked If we could return the car he basically said it was our problem. I called and left several messages that went unanswered. I reported them to the BBB, Autos of Dallas never responded to the BBB compliant. Two months later the check engine light came on again. The repairs this time was $4,781.50 however the warranty company covered $2,000 of the repairs for the sway bar. We have replaced every rim and tire on the car. We just traded the car in we had $1,000 of positive equity. In 9 months we put over $20,000 into the car (including our down payment). Please, Please, Please do not buy a car from Autos of Dallas the prices are cheap but it’s like that old cliche “You get what you pay for”. More

Had the best experience purchasing my sons first car! The customer service I received was great. My sales guy I believe his name was Gus was very informative! Im a single mother so purchasing a car can be sc customer service I received was great. My sales guy I believe his name was Gus was very informative! Im a single mother so purchasing a car can be scary. He made me feel very confident about my purchase and my son is extremely happy! Thanks Autos of Dallas.. More