Autos of Dallas

Won’t keep their word, don’t trust them! I promised to pay the asking price if they would agree to fix a couple items on the car. They promised to fix a few items, but I had to pay up front b I promised to pay the asking price if they would agree to fix a couple items on the car. They promised to fix a few items, but I had to pay up front before they would get started, so I did. A week went by, they fixed one item, but they were having a problem fixing the rims. They promised to fix all the rims of road rash. The first attempt they screwed the rims up even worst. The salesman (Abel and Omar) said they would replace the rims from another car, so I said ok. Then two days later, they said management wouldn’t approve the switch, even though they promised me that 2 days before. They gave me two options which was to get the rims fixed properly, they would pay $450 and I would have to pay $200 out of my own pocket or they would dip the rims and make them matte black for free. The first issue that I had was now they are trying to charge me $200 for something that they promised to fix when I payed the original asking price, who does that? So I said let’s do them matte black, which would look really nice. Little dis I know that they were going to spray paint them, really, spray paint them! When they finally called and said your car was ready, everything looked good at first glance. They fixed one of the window buttons, but used a screw driver to replace it, which tore the leather, which i didn’t notice till i got home. Then i noticed they did connect the window buttons correctly either, because the side mirrors weren’t working, and that was just the beginning. They didn’t replace the passenger window button like they promised, then i noticed the rims started flaking, because they spray painted them! I had to travel the next day for work, which i have been traveling all week now, so I haven’t had a chance to go see them, but i reaches out to the salesman, no response, then I reached out to the sales manager David Mullins on LinkedIn, which he responded and told me to email him at work with my issues and he would contact me. I reached out to him, told him everything that had happen and sent him photos, NO RESPONSE!!! Trust me people, read reviews on companies before you shop and don’t pay up front, honestly avoid at all cost, will help you sleep better at night knowing you dodged a bullet from these crooks!! More

Great Car Buying Experience We recently purchased a 2018 Cadillac CTS with 25,800 miles. I had searched a variety of comparable cars online in my buying area and decided to check We recently purchased a 2018 Cadillac CTS with 25,800 miles. I had searched a variety of comparable cars online in my buying area and decided to check out this one in person. We scheduled an appointment to see the car and being 2.5 hours away, I wanted a guarantee that the car would be there if I made the trip. Robert Moses responded quickly after my email contact stating interest in the car. I also received other replies pushing an appointment but stated that Robert was the first to respond and I wanted to ensure that I dealt with him. Being a used vehicle made me a little nervous as I have only purchased new for my last several vehicles. Obviously the car showed signs of being used with a few scratches on touchscreen and a noticeable stain on the headliner plus a small tear in the fabric coming down passenger side of windshield. Robert assured me stain could be removed and tear repaired as well as a few small nicks on outside could be painted. I thought long and hard and decided if those things were done, we could have a deal. They are a no haggle dealer from everything I had read upfront so I knew price was firm when I went in. Because of his willingness to fix all the little issues I pointed out, we agreed to the purchase. I had already arranged financing through my local credit union and while they didn't draft as my credit union preferred, he spoke with my loan officer and she promised to send a check with us when we returned at the end of the week to pick up the vehicle. Robert promised to get things done in the next 2-3 days, which he did. He even had material replaced on passenger side coming down from headliner because he did not like the look of the attempted repair. We paid him extra to have the windows tinted while doing other things and we were quite pleased with the look. Wow, huge improvement in overall look plus interior climate in hot Texas summers. They did everything promised in a timely manner and so far we are very happy with this purchase a month later. Robert Moses worked hard to make us satisfied buyers and he came through big time. Thanks Robert and Autos of Dallas for a pleasant car-buying experience. More

Disgusted These guys ripped me off with gap insurance the car showed up damaged and they gave me an insurance company that doesn't existed now I'm out of anothe These guys ripped me off with gap insurance the car showed up damaged and they gave me an insurance company that doesn't existed now I'm out of another $2000 paying lawyer to get them to do what I paid for even the manager jerking me around but the law will prevail More

Richard Ford - great team member Richard Ford - a great team member and very supportive. Was not hesitant to answer question we had. Prompt response. I’ll recommend him to all my frie Richard Ford - a great team member and very supportive. Was not hesitant to answer question we had. Prompt response. I’ll recommend him to all my friends More

Great Experience! Bob was great and helped us find the car that we wanted. He was very helpful with our questions and made the buying process quick and easy. Would def Bob was great and helped us find the car that we wanted. He was very helpful with our questions and made the buying process quick and easy. Would definitely recommend! More

Pleasant no pressure 2 hours nice test drive without any pressure. Was not sure prior driving from Arlington to Plano about the dealer ship. Will recommend to others. 2 hours nice test drive without any pressure. Was not sure prior driving from Arlington to Plano about the dealer ship. Will recommend to others. More

Great experience We found this dealership online and checked it out and it’s great! Bet prices of any preowned luxury cars in Dallas! Bob Tauber walked us through the We found this dealership online and checked it out and it’s great! Bet prices of any preowned luxury cars in Dallas! Bob Tauber walked us through the easiest process I’ve ever seen! We found what we were looking for great price no hassle no haggle but great price!! We will be back!! Thanks to Bob and his kindness and exceptional service we have a new dealership and salesman as our go to for preowned luxury vehicles!! More

Very professional, zero pressure. John’s expertise was obvious, but he applied absolutely zero sales pressure. He made the models and color I wanted available, and let me make the dec John’s expertise was obvious, but he applied absolutely zero sales pressure. He made the models and color I wanted available, and let me make the decision. I’m confident John is a very able salesman, but that’s the last thing I wanted. My appointment time was honored, and John made the experience as simple as possible. More

Great! Christian sold me two cars and they were both super easy!! Excellent service. I would highly recommend calling Christian. He had everything rea Christian sold me two cars and they were both super easy!! Excellent service. I would highly recommend calling Christian. He had everything ready for me before I got there More

Great customer service, price and value of the car is reliable. Aurora sales representative was very helpful and knowledgeable. Ask for Cristian when you g customer service, price and value of the car is reliable. Aurora sales representative was very helpful and knowledgeable. Ask for Cristian when you go there. More