Autova

Great communication, chris made sure we were completely convinced and comfortable with the car we were piking up. All the process was easy and stress free! convinced and comfortable with the car we were piking up. All the process was easy and stress free! More

My daughter bought a car there August 14th. As she went to drive it off the lot, it wouldn’t start. They took it back and assured us the issue was fixed. Less than 30 days later, she’s away at As she went to drive it off the lot, it wouldn’t start. They took it back and assured us the issue was fixed. Less than 30 days later, she’s away at college and her car won’t start. After a jump by campus police she drove it to Autozone where they tested the battery (it was fine) and the alternator (which tested bad). We took it back to AutoVa and were told it’s not the alternator. After keeping the car for a couple of days they said the battery has “bad terminals” and supposedly fixed the issue. We picked it up Thursday and today, as my daughter is preparing to return to college, the car will not start. Either we were sold a lemon or they can’t tell when an alternator has gone bad. Horrible experience. More

Jahmal is the salesman you want to have, very knowledgeable full of energy, great to work with, very helpful. He will be the guy i go to for my next vehicle. knowledgeable full of energy, great to work with, very helpful. He will be the guy i go to for my next vehicle. More

I contacted Autova on a Saturday about a 2018 Ram 1500 and decided to check it out in person. After test driving, I noticed the traction control light was on and the paint had chips. The salesman assured and decided to check it out in person. After test driving, I noticed the traction control light was on and the paint had chips. The salesman assured me both would be fixed before I picked it up. After purchasing, I waited over a week before being told the truck was ready. Hours before pickup, I was informed the part for the traction control light hadn’t arrived. I declined pickup but later changed my mind. When I arrived, the paint chips hadn’t been fixed. I was told I’d need to bring it back for that and again to Dodge for the traction control repair—highly inconvenient given I live 40 minutes away and need the truck for work. Autova said they’d schedule me for the paint fix, and Dodge would call when the part arrived. After nearly two weeks of silence, I called Dodge, who claimed they had no record of the repair. After back-and-forth between Dodge and Autova, I was told the part wouldn’t arrive for 2-3 weeks—only to get a call days later saying it was in. Meanwhile, the truck developed a front-end squeak. Since I had a 30-day service guarantee, I called Autova, who told me to have Dodge diagnose it. Dodge said it was the brakes. Autova, claiming the brakes were new and under warranty, agreed to replace them. Before my brake appointment, the transmission started slipping. When I brought the truck in, I asked them to check it. Later, they told me they wouldn’t replace the brakes because their tech couldn’t confirm the noise came from them and couldn’t get the truck to duplicate the transmission issue—despite it slipping daily for me. They then said they’d order a part for the squeak but later called saying they needed me to bring the truck back for a measurement. At this point, I was beyond frustrated. Months in, I’ve had more trouble with this truck than the one I replaced. Terrible communication, repeated inconvenience, and unresolved issues make me regret ever buying from Autova. Highly dissatisfied—wouldn’t recommend. More

Very friendly , compassionate, helpful, Joseph is a funny guy! Helped me clean out my car and Colin is a cool salesman guy! Helped me clean out my car and Colin is a cool salesman More

The metal key was NEVER cut to work for my car. Its a standard metal key that has not been cut. I reached out to AutoVA on 2/18/25 to find a resolution and have my key cut to unlock my vehicle. I w Its a standard metal key that has not been cut. I reached out to AutoVA on 2/18/25 to find a resolution and have my key cut to unlock my vehicle. I was told that Chris from Sales would return my call. 2/19, no call. 2/20, no call. 2/21, no call. 2/21, no call. I called the dealership back each day, understanding people are busy and maybe forgot. I was told "We've told him several times to return your call." Finally, on 2/22, I comment on a facebook post of Chris. He deletes my comment and instantly facebook messages me saying there is nothing he can do. It took me almost a week, and resorting to facebook, just to get a response. Regardless, I should have been sold a vehicle with a working key. A key to access the vehicle. To unlock and start the vehicle if the battery dies. I have not had access to my car in almost a week. Went almost a week without a response. This is unacceptable. More

Great purchase. Super car.Buy from Autova. You will be glad you did. Love them. Super car.Buy from Autova. You will be glad you did. Love them. More

Easy, quick, gave me great options on vehicles to choose and most importantly they listen. Will go to them for all my car buying needs. and most importantly they listen. Will go to them for all my car buying needs. More

Very helpful with answers to all questions. Colin went above and beyond for me and my fiancé, to make our purchase as smoothly as possible. Colin went above and beyond for me and my fiancé, to make our purchase as smoothly as possible. More

Very transparent, very helpful, helped me get the car I wanted at a reasonable and affordable price wanted at a reasonable and affordable price More