Autry Morlan Inc.

Going to Autry Morlan GM in Sikeston Missouri was the worst mistake I'd made with a vehicle. It was supposed to be a simple airbag recall. Yet they charged me $140 because I'd placed a cover over my das worst mistake I'd made with a vehicle. It was supposed to be a simple airbag recall. Yet they charged me $140 because I'd placed a cover over my dash because the dash was cracked and horrible looking. All they had to do was pry up the dash cover slightly to remove the airbag on the passaneger side. But I took it, because why not - I knew they were screwing me but it was easier to just get it done and may the $140. But when I got home I noticed the service airbag light was on. This was NOT on before. So I called them and made an appointment for the next evening. They had my truck for an hour and then a small timid girl came out with my keys and said the service airbag light was already on. Nope. I asked to speak to someone - a guy grabbed my keys and said I'll show you. He was aggressive acting from the start. He showed me my steering wheel where the airbag was messed up looking. Since my truck was a salvage truck he said it's clearly been wrecked. And I said yeah - what's that got to do with the light being on today when it wasn't yesterday? He then said it was already on. By this point I was steaming. First and foremost he'd called me a liar by saying it was on when I clearly said it wasn't. And I'd know. I hate dash lights and even have a device that removed the engine light when I get in my truck. So I'd definitely know a light was on or not. Being upset I said I want my xxx truck fixed. Well since I'd said a "dirty word" that's all he needed to stop speaking with me. In all reality the guy was not being outright disrespectful - but sometimes it's not what you are saying nor acting that tells the story. He was saying I was sol and to leave. I surely could have handled myself better. But I was very angry. They were wrong. I acted wrong. Doesn't deviate from them being wrong, lying and knowing there wasn't a thing I could do about it even if I sued. They are dishonest people. The person said he stopped dealing with me because I'd dropped the f bomb and did not show him respect. Ask yourself this guy - did you earn respect by lying, calling me a liar and screwing me over knowing I couldn't do a thing about it? Could I have handled myself better? Absolutely. But you are still a liar and disrespected me with a smile on your face. I just showed my real emotions. Oh and he also had two employees there with him. He already knew it could go south because he knew he was doing wrong. I would avoid this place like the plague. They're dishonest plain and simple. Edit 09/07/2023 After having a week to think about this incident I finally figured out the over all feeling I was getting from the guy I dealt with there in the service department. See I am driving a 14 year old truck that's been wrecked and not a fifty-thousand dollar brand new truck. It was a snobbish looking down their nose vibe. "Of course his airbag light is on, he's driving a xxx old truck, what does he expect?" So far this "airbag recall" has cost me $300. I've had to order a device that will tell me exactly where the issue is. If I can't fix it myself then I'll have to spend more money taking it somewhere to get it fixed before November when my tags expire. I won't be able to get it inspected with an airbag light on. So in all reality, by not fixing what they messed up, they stole money from me. On top of being liars, they're also thieves. I also found out that because the light is on, the airbags won't deploy if I'm in an accident! So they've put my life in jeopardy by not fixing what they messed up! If anyone is actually reading this just keep in mind that they'll treat you good if you have money - but if you're poor, just ignore the recall you get on your vehicle. Or go to Cape to get it fixed. These people don't care about you unless you're throwing a boat load of cash at them. Anyone that treats a customer the way I was treated don't deserve respect from anyone. More

Caleb is awesome really appreciated his service and helping me out from 2 hours away. I’ll never forget his service! helping me out from 2 hours away. I’ll never forget his service! More