Aventura Chrysler Jeep Dodge Ram - Service Center

This dealership has improved tremendously with the service and wait time!! The staff is still super nice and helpful and the newly designed waiting area is amazing!! service and wait time!! The staff is still super nice and helpful and the newly designed waiting area is amazing!! More

0 help, no loaner. You can not ethically deny somebody a loaner on a brand new car with 5k miles that’s under warranty. Ridiculous You can not ethically deny somebody a loaner on a brand new car with 5k miles that’s under warranty. Ridiculous More

Ive had a few jeeps and 2 demons and cant really thank my service advisor and staff for help with my new jeep. Like they are far and beyond the best service dept ive delt with. Its was very a pleasant service advisor and staff for help with my new jeep. Like they are far and beyond the best service dept ive delt with. Its was very a pleasant surprise and experience. Very Grateful Dino Ramos More

Eddy and Julio are very helpful! Finally some humanity in a dealer , I’m glad Finally some humanity in a dealer , I’m glad More

Great service, Juan was very attentive and helpful. Thanks hope next is with the same person. Thanks hope next is with the same person. More

Great service provided. Fast, accurate and clean. The service technician really spent their time to let me know the issues with my car and the steps taken by the shop to fix Fast, accurate and clean. The service technician really spent their time to let me know the issues with my car and the steps taken by the shop to fix it. Highly recommend. More

Juan Rivera was wonderful to do business with and a helpful employee. Vehicle was serviced in the amount of time he quoted. Staff is very friendly at this dealership! helpful employee. Vehicle was serviced in the amount of time he quoted. Staff is very friendly at this dealership! More

Great service. Didn’t wait too long and my car was returned clean and washed Didn’t wait too long and my car was returned clean and washed More

The reception was nice they said it’s going to take like four hours I come back after four hours like I was ready four hours I come back after four hours like I was ready More

Poor organisation of the internal processes (2 to 2,5 hrs for an oil change?). I made an appointment for 11:00am - showing up on time, they told me the car won’t be ready before 1:00pm. When pointing out th for an oil change?). I made an appointment for 11:00am - showing up on time, they told me the car won’t be ready before 1:00pm. When pointing out that I had made an appointment, I was told to pick an earlier time next time. “If you come later in the day, all things take longer.” How ridiculous is that? Furthermore, the operation is a rip off (their own voucher from the website was not accepted). When checking in, I presented them their own voucher from their webpage on the internet. That would have been 59.99USD for a an oil change plus a multi point inspection. They DID NOT accept their own voucher. Instead they pointed out that this voucher wouldn’t work with my car. Despite the fact, that the voucher on their webpage was exactly for my make & model. They for sure have not the friendliest of service. I will spare you my experience with the sheer ignorant arrogance of the service personnel. I’m from California, and used to mediocre service - but this was over the top bad.…and I will for sure not come back!!! More