Aventura Chrysler Jeep Dodge Ram - Service Center

The people answering the phone are horrible. My car was there for over 2 weeks. When I called tocheck on the progress I wan never able to speak to my service advisor who was with customers. Th My car was there for over 2 weeks. When I called tocheck on the progress I wan never able to speak to my service advisor who was with customers. The messages were never returned. I wound up having to drive to the dealership twice to check on the repair. More

That dealership is a good place to take your car they have good mechanics and good prices. have good mechanics and good prices. More

Took to long and I feel I was price gouged when quoted a price I think the hole dealership is crooked price I think the hole dealership is crooked More

Perfect attention! !! Super recommendable!! They took a look all things about the car They scanned perfectly !! Super recommendable!! They took a look all things about the car They scanned perfectly More

Me prestara un excelente servicio y atención. El vehículo quedó impecable y en un tiempo relativamente rápido ya que fue el primer mantenimiento. Muy agradecido. El vehículo quedó impecable y en un tiempo relativamente rápido ya que fue el primer mantenimiento. Muy agradecido. More

Amazing experience with Shannon, she was very helpful and kind, everything went really smooth and easy. kind, everything went really smooth and easy. More

Roberto was great and made sure to communicate with me updates on my vehicle. Everything was done efficiently and in a timely manner. updates on my vehicle. Everything was done efficiently and in a timely manner. More

We had a great experience with service manager. We will definitely recommend your service department. We will definitely recommend your service department. More

Great customer service employees and staff friendly good vibes team work would recommend this place to anyone vibes team work would recommend this place to anyone More

I visited this service center only once before for an oil change, around mid-morning. No issue. Today, I woke up at 6:15 to get there when they open, only to experience bold disrespect and abominable service change, around mid-morning. No issue. Today, I woke up at 6:15 to get there when they open, only to experience bold disrespect and abominable service. This service department does not honor online service scheduler appointments; oil changes are first come, first serve. No problem. However the guy navigating the oil changes, Juan Rivera, serves who he wants to serve first. There is a system of pulling into the lane behind the vehicle in front of you. I did not know this, and space is very limited, so I parked on the side. When the opened, I was signed in, and told to stand at the counter inside the waiting area. The employee Roberto saw me standing where I was told, acknowledged me, and then proceeded to address the customers sitting by the window, despite my standing at his station. He was told by another employee that I was waiting on him, and he then directed me to Juan Rivera. I explained everything to Juan, and that I had an 8 a.m. appointment, and needed an oil change. I explained that when they opened and raised the gate, two vehicles pulled into the lane before me, even though I was there before them. Juan Rivera, lied to my face, telling me that he was looking, and that those customers were there since 7 a.m. There are cameras everywhere to dispute this, and the gates were up. He then directs me back inside, where I was referred to yet a third employee, who finally addressed my concerns and processed my vehicle for service. In between this time, I returned to my vehicle to grab some belongings, and upon returning to the waiting area, Juan went in before me, and let the door slam in my face. At the end of this, my vehicle was parked in a way that I had to reverse more than 1,000 feet to exit the dealership. I have never experienced this at any dealership. The entire time I was here was spent overhearing numerous customers complain about various issues. Despite Juan’s behavior, I never argued or made a scene; I only stated my case to those involved. If you do not take appointments, develop a better system of determining which customers arrive first, and in what order. Juan Rivera has proven himself to be a liar, disrespectful, and a poor representation of this company. This incident should be addressed and documented for further review. More