Aventura Chrysler Jeep Dodge Ram - Service Center

the service was excellent and the staff was friendly and professional, my car was given to me on time and washed. professional, my car was given to me on time and washed. More

Good job ,and fast very Kind workers great customer service, and very understanding, and helpful service, and very understanding, and helpful More

I was told that the wait would be 2-3 hours by Roberto Ortiz, the service advisor. He never updated me, others came in after me and left before me. After 3 hours I asked him for an update and he said he w Ortiz, the service advisor. He never updated me, others came in after me and left before me. After 3 hours I asked him for an update and he said he would check, but he did not return for 40 minutes. His colleague Shannon said he was at lunch. When he returned, now 3 hours, 40 minutes into my marathon, he looked at me and said, oh yes, let me check on it. Out of curiosity I stepped out and saw my car coming from a storage area to the work area. When he returned, he said they have been working on it, about another half hour. He clearly saw how upset I was, so he now started pushing the workers and updated me. My perception is that others may have paid him or in some other way convinced him to put themselves ahead of me. When the car was ready, he asked to reply Y on a text he sent which was a quality review. He said he could not finish with the car until I did. What the heck was that? I would have replied N, but it was now approaching 5 hours and I wanted to get out of there. In addition to this sub-par service, the building was under construction, forcing all of the customers to wait in a small area with no mask requirement. The restroom was IN the construction zone and was filthy. This is my second purchase from this dealership and the cars have been wonderful. However, I will take my service to Hollywood Jeep if anything needs to be done in the future. More

Excellent service, nice staff, work was done quickly and I was able to bring my car in when I asked. I was able to bring my car in when I asked. More

Outstanding from the time I called and she was just great help really want her to help me with all my repair needs help really want her to help me with all my repair needs More

Have always had a good experience there. And have been satisfied with the service that I have received. satisfied with the service that I have received. More

My experience in the Service dept left a lot to be desired. My name was taken, I sat down and waited for what seemed like forever, about 30 min, before a service adviser finally started to help me. desired. My name was taken, I sat down and waited for what seemed like forever, about 30 min, before a service adviser finally started to help me. This was after I asked twice how long it would take for someone to help me. I have seen other brand service dept twice as busy handle their customers much better. More

My experience was great, i was taken care of immediately. Great service all around thanks to robert. Great service all around thanks to robert. More

I waited 5 hours for an oil change, and after 5 hours they came to tell me they don't have the part to do. they came to tell me they don't have the part to do. More

My rep handling my service was great and on the ball when it came to service. it came to service. More