Aventura Chrysler Jeep Dodge Ram - Service Center

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for letting us know about your situation, James. We deeply apologize for the longer-than-normal wait time you had to endure while visiting us recently. We have forwarded your feedback to the team for review and immediate correction to avoid this similar situation in the future. If you can include your name, contact information, and nature of any concerns to social@aventuracjdr.com, we will have a team member reach out to you directly to resolve. Hope to hear from you soon.

James responded

To Whom it May Concern... I received an email from you concerning my recent visit to your dealership regarding a simple oil change. I had setup an appointment for an oil change at 1pm on the afternoon of Thursday Nov 19th. I did not get out of the dealership until after 3pm. It was a simple oil change. When we arrived I was told it would take 2 and 1/2 hours(we are backed up was the reason given).Can you please explain the purpose of an appointment if the wait time is that long? It does not make sense when you have an appointment setup. I was then sent an estimate that stated the promised time for the work to be completed was 5:30 pm. We promptly complained to our service advisor and she again stated 2 and 1/2 hours but would see what she could do. Then she came back stating we were next in line for the oil change. This was about 20 minutes after we arrive. We were pleased at that point. We waited another 1 hour to 1 and 1/2 hours and heard nothing. Did not even see the advisor in the building. My wife had gone to the restroom and actually saw the advisor walk by her with her belongs(backpack etc) so we believe she left for the day. So much for next in line! We believe we were told that by her because she knew she was leaving for the day and would not have to listen to our complaint when we determine we were not next in line. Next when the oil change was completed we saw our truck being pulling out and saw the tech deliver the paper work to our advisor desk. If we did not seen that we might still be sitting there. We immediately approached another advisor to ask where our advisor was and were told they did not know where she was and they offered to help us. We asked why if you setup an appointment it takes 2 and 1/2 hours for an oil change. His response was abrupt and unpleasant ( the appointment is to only start the paperwork for the service ). To be honest there is nothing about the paperwork that is not already provided when you make your appointment. If you cannot adhere to appointment time then maybe you should reconsider allowing appointments for oil changes. I have to believe that you were backup because of walk-in requests and then ignore committing to appointment times. Thank you James Hogan 480-460-2654 Sent from my iPhone

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Gregory. We sincerely apologize for any inconvenience this situation has caused you. We would like to work with you on this matter until you are completely satisfied. We have already forwarded your information and feedback to our team for review and immediate correction. They will be reaching out to you to ensure you are completely satisfied. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

Aventura Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. We would like to speak with you directly regarding this matter so we can investigate your claim more closely. Please include your name, contact information, and nature of any concerns to social@aventuracjdr.com and we will have a team member discuss with you further. Hope to hear from you soon.

Aventura Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback. We have forwarded your information to our team for review and immediate correction. In order to better serve you, please include your name, contact information, and nature of any concerns to social@aventuracjdr.com and we will be happy to discuss. Hope to hear back from you soon.