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Aventura Chrysler Jeep Dodge Ram - Service Center

North Miami Beach, FL

4.2
1,501 Reviews
Call Service Center (305) 493-5000

1,501 Reviews of Aventura Chrysler Jeep Dodge Ram - Service Center

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July 27, 2023

Amazing lever of service and communication. Grateful for the surprise car wash and detailing as well! More

by chargerjoe1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yosvany Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Kunhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you again for this positive feedback, Joseph!

July 27, 2023

i went to the service department for recall the service guy was rude and a liar i had to go to arrigo dealer the get the service done correctly More

by sasongabay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur Kunhardt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

"sasongabay" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 28, 2023 -

sasongabay responded

my name is HADAR GABAY i am a jeep grand Cherokee 2023 owner i went to Aventura jeep dealer for recall service rudeness and lies i had to go to Arrigo dealer To get the service done correctly the same day!!

July 26, 2023

Impossible to order a part from parts dept. 9 calls no answer. Called service dept. transferred to parts Mgr. no answer. Called operator transferred to director no answer. Unfortunately closest More

by puckface04
Recommend Dealer
No
Employees Worked With
Parts Department, the operator and service department
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Jul 26, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

"puckface04" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 28, 2023 -

puckface04 responded

I do not understand why I have to be in your data base for a parts Department or Manager to answer your phone. This does not make sense to me. As a business owner for over 18 years myself, I would be ashamed if my parts department did not answer phones. I was directed from University Dodge Ram to give Aventura Chrysler Jeep Dodge Ram a call because they told me you had the part in stock that I needed. No worries, no need to answer your phone I purchased the part from central Florida and the best part is they got my $780. Also I do not need to be in your data base because that dealership answers their phones.

Jul 28, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

You are absolutely correct that you are not required to be in our system. However, if we are not able to get in contact with you and you wish to remain anonymous; we are not able to properly assist you any further. Our customers have no problem with sending us their complete information if they have a real issue in which they are in need of assistance. All we have asked is for your contact details in order to better serve you. Being a business owner yourself for over 18 years should put you in the unique understanding that not providing enough information to get in touch with someone would be problematic in any circumstance. You have our previous response with instructions on how best to provide us with your information so we can help you. If you do not wish to do so, we are not able to properly assist you any further.

July 26, 2023

Shannon was my Advisor, and she was very professional and attentive. She kept me updated during my wait and was also accomodating of my time constraints. More

by wford21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDonald
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Jul 26, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 25, 2023

No costumer service Only for a battery i waited three weeks without a phone call. No customer service. More

by vodrisedal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
McDonald
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Jul 25, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

"vodrisedal" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 22, 2023

When an oil change is done why wasn't the oil reset done and tire pressure? More

by JACKIEOSIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur Kunhardt
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

We value and appreciate your business, Jackie. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 22, 2023

Friendly personal , l went last Saturday 15 /23 Roberto help me with my service choice , and he putt a note to wash my car ,he contact me when my Jeep was ready The men who bought was my jeep toll me w More

by veronica10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bressler
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Jul 24, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

Great to see you back with us again, Veronica!

July 22, 2023

I had an 8am appt for an oil change and wasn’t done until 12. The service rep also tried to up sell me to a ridiculous service package. Poor communication during the service. Will not go back. More

by douglas.r.burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur Kunhardt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

Douglas. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 21, 2023

Felipe Perdomo is amazing! Very helpful and got me in and out as fast as possible. More

by bettercallbern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Perdomo
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Jul 21, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 19, 2023

My experience was superb! Thank you to Shannon for taking care of me and answering all my questions. She polite, p... More

by manuelr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Kunhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Aventura Chrysler Jeep Dodge Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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