Avondale Premier Collection

unhappycustomer01 responded

That is not what I was offered. This is the total and complete story. Beginning to end. February 21st, 2015 I was washing my QX 80 2014. I walked across the street to look at the Bentleys, Rolls Royce, Maserati and McLaren. While there I was approached by one of your salesman when looking at the 2015 Maserati Ghibli and he said, “Can I help you?” I said, “I really like the car.” He said, “Would you like to take it for a ride?” I said “absolutely.” So the salesman went to get a license plate, took my drivers license to make a copy and we went for a ride together. I drove the car for about 20 minutes and I said, “I like it. What's it going to cost me and how much will you give me for my trade-in?” I told him very adamantly that I wanted $63,000 for my trade in and he said, “That shouldn't be a problem, let's have your car evaluated.” We started to proceed with the purchase of the new car. I told him “It’s okay to draw up the paperwork, but I want no less for my car.” He said, “no problem.” He said, “Let’s check the buyout of your car.” So we called Infiniti together and got the purchase price of my car. The guy says actually it'll be great because you don't owe as much as you thought, so you'll save an extra thousand or two. So I put down $14,000 and $3,100 was supposed to be to pay out on my old vehicle. The rest was going down on the new vehicle to reduce the payment below $2,000 a month like I had requested when I bought the vehicle. I gave them a credit card for half and told them I would give them a check for the other half, and to hold the credit card number for security deposit for the other half. We were iced in on Monday and were not able to get back to work until Tuesday. I delivered Park Place the keys and after that I had calls all day Tuesday and partly on Wednesday asking to please bring the keys. We gave you the car etc. etc. from different sales people like I was trying to steal my old set of keys. I said I had already delivered them at 9 o'clock Tuesday morning to a lady and I have told 4 other people in your office because they keep calling me for the same thing. I really was not impressed with that, so I drove back to my office and I mailed them their check on Friday. They were calling me saying we didn't get our check yet and that if we don't have the check today, then we are going to have to repossess your car. I asked, “Is that the way you call the customers who just spent $100,000 with your dealership? If you really need the check that bad, I will put a stop payment on the check in the mail and you can come to my office and pick up a check. It's not a big deal.” I said, “I don't appreciate you calling my accountant and telling him that if you don't have a check today, that I'm going to repossess your car.” I would expect your dealership would have a lot more respect when talking to people who just spent $100,000 with your dealership and honestly the salesman didn't seem even care one bit. On Thursday night (February 26th), I was driving home from getting a haircut; I was in the far left-hand lane on I-35 heading south. While driving in that lane I hit a pothole and proceeded to drive home. The next morning, walking to my car and the guy in front of me parked really close so I started to look and see if he bumped my car in my parking garage in uptown Dallas. I thought he might've bumped me when looking at the front of my car I noticed there's a bend in my rim. I was completely shocked. So I went to wash the car because it was a little bit dirty from the previous week from the rain and the roads. I wanted to have a better look at the car especially the wheels, so I took the car to the carwash and noticed one of the rims on the car where the paint was peeling. I got down to have a look at it, I scratched it with my fingernail and the paint started to flake off. I said to myself wow these are $5300 rims and the paint is flaking in six days of ownership? I was really pissed off and went over to the Plano Maserati dealership where I walked over to the service department and asked one of the service technicians to come and have a look at the car. I showed them the bent rim and the peeling paint on the rim. I asked, “Does this seem normal? Are these rims made out of glass? I had hit a pothole, but never thought I hit it so hard that I would bend a rim. And please explain to me why the paint is peeling off the rim in six days of ownership of this car. This is the first hundred thousand dollar car I have ever bought where the rims are falling apart in six days. One rim was damaged by a pothole and the other has the paint peeling. What can Maserati do for me?” He said “You have to call Maserati and discuss it with them.” I called their office from the Plano dealership. The service technician advised me to go to Park Place because I had bought the car from there and that they were probably not able to help me. But the service tech did give me the number for Maserati. On my way back I heard a noise underneath the car and I drove back to the Plano dealership. They were nice enough to put the car on the hoist and said one of the plastic bolts that held the skid plate together had come out and my skid plate was dragging on the street. When the air goes underneath the car, it's pushing the plate down causing it to touch the street and that's the noise. Then he showed me the most amazing thing of all. The cracked strut from the tiny pothole on I-35. I was completely in shock. I said “I hit a pothole. I don't even damage the tire but I bent the rim and crack a strut in your car. This is completely crazy.” I called Maserati directly from the Plano dealership and I talked to the head office in New York. The guy (Jason) says, “Oh, I think it's excessive force.” I said “but I didn't even damage my tire. So if it's so excessive, you're telling me the car is not as strong as the tire on the car?” He could not comment. So then I was even more upset and drove the car down to the Park Pl

unhappycustomer01 responded

Continued - So then I was even more upset and drove the car down to the Park Place Maserati service department in West Dallas. The guy asks, “What seems to be the problem with your car?” I showed him and I said, “When would you be able to look at it and give me an estimate to fix the problems with the car?” He said, “it'll be later on next week.” I asked, “Do you have any loaner cars?” He said, “No we don't have loaner cars, but I can have someone drop you off at Enterprise.” He didn’t even offer to call them. Just for them to drop me off wherever I want to go, which I thought was really inconvenient. You spend hundred thousand dollars on the car and they can't even give you a loaner car. So I said, “No, just drive me to my office, I will take one of my shop vehicles and drive that.” So next week I call Park Place Maserati repair service department and they haven't even looked at my car! This was Thursday and I said, “What seems to be the problem? You've had the car for a week. I would like a price on the repair.” The salesman said, “Are you going to repair the car with us or not?” “Well that depends on your price.” He said, “Well the price is going to be $10-$15,000. We're not sure yet.” I said, “Well that's a pretty big gap. He said to me, “Well that's what it's going to be. If you don't want to repair the car with us, then take it.” I said “What an attitude your company gives me.” When I take the car over there, I said “Actually yes, I will have someone come and get the car. Please do not touch the car as for I am not going to work with a company that is as ignorant as you.” I called the person at Plano Maserati and asked them if they knew anybody who could repair the car they gave me a number to Stewart body shop. I had talked to a lady there, she said “Not a problem sir, we will have a tow truck go and pick up the car for you.” And she gives me great customer service. I was very pleased. I had called my salesman and said, “Hey, this is what's happened to the car and I don't want it or maybe you can take the car back or give me something else and I will lose a little bit of money for the six days of ownership. Because the car is built like a egg.” The salesman said, “I will have the manager get back to you.” The manager didn't even want to trade me anything for the car. He didn't even seem to care. He never called us back, never did anything he said he was going to do. Then we started to enter the paperwork in our accounting program for a new car purchase that we made at Maserati and my accountant said to me, “They took almost $9000 to pay out the other vehicle. Why did you trade it when the other dealership was going to give you more?” I said, “That's very nice. The guy told me it would only cost me like $3,000 and some change and the rest was supposed to be the down payment on the new car.” So I was upset once again and called Park Place Maserati and said to the salesman, “That's what we agreed on, why did you scam me?” He just hung up the phone. So I called back again and he would not take my call.