Axis Chevrolet of Jersey City

Had an online deal to buy a car from them. Obtained financing on my own and informed the dealer that I would be down to close the deal. I live 5 hours away. I had the deal in writing and have Obtained financing on my own and informed the dealer that I would be down to close the deal. I live 5 hours away. I had the deal in writing and have the email. I called and asked about the amount to finance and if the online deal is going to be honored. I was told yes by Bryonna, that they honor the online deal through Cargurus. I obtained the loan and the check was being mailed to me to take to the dealer. I got on the website to get the address to make the trip and the dealer had raised the price by $3000.00 in 2 days. So I called them. I was transferred multiple times and finally a "manager" got on the phone and said they are under no obligation to honor any online deals and that due to "market value" the price had gone up. Mind you, the price had dropped multiple times through the month of December, but miraculously after I got my loan the "market value" increased. There are numerous complaints about this dealership pulling the same type of fraudulent advertising. Stating they list it below market price to bring in buyers and then surprise them with "adjusted market values" added to their loan. I spoke with Carguru's who said it is illegal for this dealership to practice like this and to void deals that are already made. Carguru's is also filing a complaint as they have a contract with the dealership to make online deals for them. Now, I have a loan for a car that I DO NOT even have possession of. More

They never returned my inquiry. I do not recommend anyone to go to this dealership because they have very little respect for anyone with communication. I do not recommend anyone to go to this dealership because they have very little respect for anyone with communication. More

Overall great experience. Available appointment times. I am not familiar with any of the names listed below for service. Available appointment times. I am not familiar with any of the names listed below for service. More

The service guy at the window said the service was an hour and an hour it took, very good hour and an hour it took, very good More

Im giving Axix JC 4 stars because the machanic forgot to tighten up my lugs..That could have went bad..i had to back up ..i was on my way to the turnpike tighten up my lugs..That could have went bad..i had to back up ..i was on my way to the turnpike More

Great service, fast working and respectful would recommend others to bring there car to get. Fixed at Branning collision. recommend others to bring there car to get. Fixed at Branning collision. More

It was clean and the staff was very kind and understandable about my vehicle concerns. understandable about my vehicle concerns. More

Appointment availability. Great service. Professional and courteous workers. Educated repairman. Knowledgeable. ,Experienced workers. Worry free Great service. Professional and courteous workers. Educated repairman. Knowledgeable. ,Experienced workers. Worry free More

Service manager Ken is THE WORST! This is my second time bringing my car here (used to be Chevrolet of Jersey City) and despite management changes, had the same xxxxty experience. Thi This is my second time bringing my car here (used to be Chevrolet of Jersey City) and despite management changes, had the same xxxxty experience. This time took 7 hours to change a battery and charged $300. Will NEVER go back there again. I do not recommend More

Everyone is great and professional. Ken (at the front desk) is amazing. He explains everything. Ken (at the front desk) is amazing. He explains everything. More