BM Motor Cars

A special thank you to Alex and the team at BM Motors. The entire process was smooth, easy, and enjoyable. There was no pressure, just honest, helpful guidance every step of the way. He took the time to The entire process was smooth, easy, and enjoyable. There was no pressure, just honest, helpful guidance every step of the way. He took the time to answer all my questions. I couldn't be happier with my purchase and highly highly recommend BM Motors to anyone looking for a quality vehicle and a stress-free car-buying experience. Five stars all the way! 🌟🌟🌟🌟🌟 More

I had a great experience thanks to Jessica. She replied to my texts fast and kept me updated through every step, She replied to my texts fast and kept me updated through every step, More

**★☆☆☆☆** **Charged us $1,000 to "recondition" a 2025 VW with 600 miles, then refused to show us what they actually did** We bought a 2025 Volkswagen with ~600 miles in March 2026. BM Motor Cars charg VW with 600 miles, then refused to show us what they actually did** We bought a 2025 Volkswagen with ~600 miles in March 2026. BM Motor Cars charged us a $1,000 reconditioning fee for prior accident repairs and assured us the car was safe. Within weeks, the bumper mount failed, the radiator support was installed incorrectly, and the front end needed repeated work. The vehicle was out of service for roughly 21 days in the first three months. We asked for the repair invoices and parts records multiple times. They refused to provide anything in writing and kept giving verbal assurances that the car was "safe." In June, the car went into reduced-power mode with a check-engine light. They did not respond. We took it to an authorized Volkswagen service center, which diagnosed a failed thermostat housing, water pump, and a torn CV boot. On July 18, they formally refused to assist, claiming the 90-day warranty expired. They made no accounting for the 21 days the vehicle was already out of service for repairs. A 2025 vehicle with 600 miles and a $1,000 reconditioning fee should not require a new water pump, thermostat housing, and repeated front-end repairs. We are documenting every interaction and pursuing all available remedies. This matter is not closed. More

Had a great experience at Bm Motors. Purchased a Mb S580 from Johan. It was quick easy straight to the point. Thanks again Purchased a Mb S580 from Johan. It was quick easy straight to the point. Thanks again More

Never buy a vehicle from this place. Horrible! All good till you have a warranty issue! You been warned! Horrible! All good till you have a warranty issue! You been warned! More

I purchased a 2022 Tesla Model 3 AWD Long Range from BM Motor Cars in late August 2023 as an out-of-state buyer from Ohio. What followed was one of the most stressful and poorly managed customer experience Motor Cars in late August 2023 as an out-of-state buyer from Ohio. What followed was one of the most stressful and poorly managed customer experiences I’ve ever had. The process started with aggressive sales pressure and constantly shifting financial numbers. I was repeatedly told the car was “beyond clean,” detailed, and fully inspected. Once I showed interest, there was immediate pressure to complete everything quickly because they “didn’t want the car to sell.” I explained that I needed time to move money around for the down payment, but I was pushed to complete everything immediately, which forced me to split the down payment across multiple credit cards. After completing all paperwork, insurance requirements, and payment requests within a day or two, communication became inconsistent. I repeatedly had to follow up myself for updates on shipping. I was first told the car was being charged to 100%, then later told they were still trying to locate a transporter. I was given multiple delivery dates that came and went. I rearranged my work schedule multiple times to stay home for the delivery. One transporter allegedly got into an accident. Another delivery was scheduled for the next day, but the transporter never contacted me with an ETA despite being told they would. I spent an entire day waiting at home with no communication before eventually being told the vehicle would not arrive. When the vehicle finally showed up on September 15th, I had to meet the transporter in a public plaza while I was at work because the truck could not access residential streets. Then I saw the actual condition of the car. The vehicle I received was nowhere near the condition that had been described to me during the sales process. The interior was filthy. There were dents, loose panels, detached trim pieces, and heavy curb rash on all four wheels. Most concerning was the condition of the tires. One tire arrived at 20 PSI with a slow leak, and another tire was so worn that steel cords were exposed. The car also pulled heavily to the right while driving and immediately needed an alignment. I replaced all four tires almost immediately after delivery because I did not feel safe driving on them. I documented everything with photos and sent a detailed email outlining all issues. I was told I would receive reimbursement for at least part of the tire issue, but the reimbursement never arrived. Unfortunately, the problems did not end there. The title and registration process became another months-long nightmare. I had to repeatedly chase the dealership for updates while trying to legally register the car in Ohio. I went through multiple temporary tags while waiting for the dealership to resolve title issues. At one point I had already been making payments on the vehicle for months while still being unable to properly title/register it. The communication during this period was incredibly frustrating. Messages would often go unanswered for days at a time, timelines continuously changed, and I constantly felt like I was the one managing the process instead of the dealership. Used cars can have imperfections and delays happen. I understand that. What I cannot excuse is the combination of pressure tactics, poor communication, misleading representations about the vehicle’s condition, apparent lack of inspection, unresolved reimbursement promises, and prolonged title issues after the sale. Avoid this place at all costs. More

BM Motor Cars misrepresented the actual condition of a vehicle I purchased in January, 2026. They did not even replace the set of rear hub assembly on the vehicle even though the noise was obvious when th vehicle I purchased in January, 2026. They did not even replace the set of rear hub assembly on the vehicle even though the noise was obvious when the vehicle is driven onto the street or highway. Moreover, Mike or Mikey was very sneaky and he was prevaricating, and did not want to admit or deny that BM Motor Cars knew about the condition of the car prior to the sale, although I eventually deduced, he knew about the defect from a statement he subsequently made. Additionally, he initially agreed to proceed to diagnose the noise and get back to me, but when I called about 5 days later he was like, “Oh yes, I can diagnose it, but it’s gonna cost you about $140, and how do you wanna pay; VISA, Mastercard, blah blah blah.” Very annoying and vacillating bunch of folks, acting like a politician flip flopping on a issue. More

Jessica was amazing, Walked into the dealership as a first time buyer. She walked us around the lot and then sat down with us. She was open, honest and straight forward. The car had some minor issues so first time buyer. She walked us around the lot and then sat down with us. She was open, honest and straight forward. The car had some minor issues so she talked to management and got them fixed. Overall the experience was great. I would recommend this place to anyone looking for any type of used car. The selection is wide as well as the price ranges More

I would give 10 stars if it were possible. Jessica went above and beyond to make the purchasing process smooth and timely. Everyone there was super cool and professional. Highly recommended. Jessica went above and beyond to make the purchasing process smooth and timely. Everyone there was super cool and professional. Highly recommended. More