BM Motor Cars

⭐ 1-Star Review — Unprofessional, Unreliable, and Completely Disappointing Experience I purchased a 2018 Tesla Model X (Deal #089819C01) from BM Motorcars on March 15, 2024, and unfortunately, the Completely Disappointing Experience I purchased a 2018 Tesla Model X (Deal #089819C01) from BM Motorcars on March 15, 2024, and unfortunately, the entire experience has been extremely disappointing. Upon delivery, the vehicle arrived in poor condition — the interior was very dirty despite being promised a full cleaning and detailing, which never happened. In addition, the car was delivered with damage to the passenger-side mirror, caused by the freight company (Great Silk Road Transportation). I immediately reported the issue to BM Motorcars and sent photos documenting the damage. Despite multiple follow-ups with Jon from BM Motorcars and Leo from the freight company, the issue has never been resolved, even after receiving a Tesla repair quote that was forwarded to both parties. To make matters worse, communication throughout this entire process has been unprofessional, unreliable, and careless. I was repeatedly promised updates — including the FedEx tracking number for the vehicle title — which I never received on time. This caused unnecessary stress, registration delays, and wasted time trying to get straightforward answers. After months of back-and-forth between BM Motorcars and Great Silk Road Transportation, I’ve been tossed between both companies with no accountability, no ownership, and no resolution. Neither company has shown any genuine concern for their customers or demonstrated basic professionalism. I would strongly caution anyone considering doing business with BM Motorcars or Great Silk Road Transportation. My experience reflects a total lack of communication, integrity, and customer care. Buyer beware. — R. David More

⭐️ 1 Star – BEWARE of BM Motorcars – Classic Bait-and-Switch Tactics If you're considering buying a vehicle from BM Motorcars in Linden, NJ, we strongly urge you to think twice. We were seriou Bait-and-Switch Tactics If you're considering buying a vehicle from BM Motorcars in Linden, NJ, we strongly urge you to think twice. We were serious buyers — willing to pay their full asking price, travel 250+ miles, and had our financing lined up. But this dealership took advantage of our trust and wasted our time and money. We asked repeatedly — eight times — to speak with a manager, finance officer, or someone in authority. Every request was ignored. Their salesperson, Anton, convinced us to apply for dealer financing by claiming that Wells Fargo would beat our credit union's 6.29% interest rate. He later told us we were approved at 5.9% — so we booked flights, got a certified check, arranged insurance, and prepared to drive home in our new truck. Only after it was too late to make other arrangements did Anton finally send the paperwork — with a 7.1% interest rate. When questioned, he flat-out denied ever quoting 5.9%, despite having said so clearly. This was a classic bait-and-switch. They delayed sending us the paperwork until the last possible moment, knowing we were committed — flights, check, insurance, time off work — so we’d have no way to back out or arrange alternative financing. They also padded the deal with over $1,200 in fees, on top of the inflated interest rate, which they profit from directly. BM Motorcars fits every stereotype of a shady used car dealer: evasive, manipulative, and dishonest. They knew exactly what they were doing — and they hoped we wouldn't catch on until it was too late. We can’t warn people strongly enough: AVOID BM Motorcars. More

Me vendieron un Nissan altima 2016 con trasmicion dañada. . Al día siguiente se me le prendió la luz del check engine. Fui al lugar y no quisieron ayudarme. No confíen en ellos son ladrones. Ni tan s dañada. . Al día siguiente se me le prendió la luz del check engine. Fui al lugar y no quisieron ayudarme. No confíen en ellos son ladrones. Ni tan siquiera chequean los carros para venderlos. More

They make it so easy to buy, no pressure, just friendly helpful folks offering good deals. I just bought a car from them today, after having my mechanic check it out (he gave it high marks), and I am delig helpful folks offering good deals. I just bought a car from them today, after having my mechanic check it out (he gave it high marks), and I am delighted with the quality for the very reasonable price. Go check out what they have, and I believe you'll be happy with the experience. More

BUYERS BEWARE. Mike was great to work with. Communication was great UNTIL the sale was completed I went up after several calls and texts, almost 2 hours away, and Mike was great to work with. Communication was great UNTIL the sale was completed I went up after several calls and texts, almost 2 hours away, and he was very professional until sale was completed. Even though I was buying a car, as is, There were a few things they promised to take care of and do before delivery of the vehicle. One was fill the tank up. Two was repair the brakes. Three was attempt to recharge the AC. They did not do anything with the brakes the brakes are identical as when I test drove the vehicle and they knew there was a problem. The vehicle was supposed to have a full tank of gas it arrived with under a quarter of a tank so cost over $100 to fill up. When i texted the sales rep he texted back "my fault, i was supposed to tell you couldn't for transport" But they knew they were transporting when the agreed THREE times. The AC, they claimed they tried to recharge it. LIES. i recharged it myself and it works. Imagine if they just did what they promised. The delivery guy was wonderful and dealing with them in the beginning was good. They're on hold music should make people question the company. It has wrong information on their address, their showroom, and their inventory and their service Bays. Apparently it was an old location with somebody else now they are in a an area that is not enclosed and very misleading. I would think twice. IT doesn't matter what they put in written, they lie. More

Listen to all of these one star reviews! !!! Do not trust this dealership!!! They lie!!!! !!! Do not trust this dealership!!! They lie!!!! More

These people sold me a Volkswagen that had had its trash control systems removed, and the exhaust system straight piped. I realize this the day after I bought the car and had a check engine light on first t control systems removed, and the exhaust system straight piped. I realize this the day after I bought the car and had a check engine light on first thing in the morning and took it to my mechanic. They sent a lot person to come and take the car, and I took an Uber 90 minutes back to the dealership to pick up my trade and a check for my deposit. That was two months ago and they still haven’t returned the money to Wells Fargo and now I am in collections and they won’t take my phone calls. They do not have their own service center. They do not have a state-of-the-art showroom, only a hole in the wall with weak motivational posters from the 1980s on the walls. BM should stand for big mistake and you would do well to stay away from them unless you were desperate or looking to get taken advantage of. More

They are a little unorthodox in their operations , but Tony was super helpful, very responsive and very diligent in getting me a good deal. Still very happy with my purchase a month later. Tony was super helpful, very responsive and very diligent in getting me a good deal. Still very happy with my purchase a month later. More

Looks like I am not alone. ...wish I had come here before I bought my car. EASIEST DEAL EVER for them. All Cash, no discussion except to ask for titling and registration. T ...wish I had come here before I bought my car. EASIEST DEAL EVER for them. All Cash, no discussion except to ask for titling and registration. Title came day before the temporary expired but NO REGISTRATION. Turns out they never told me the taxes were not paid. How STUPID can a salesperson be when they r handed a deal. NO negotiation, just tell me how much. Then 3 weeks later when I get the title and call, the "GENERAL MANAGER" tells me he "thinks I am rude" and HANGS UP. I have been a salesperson most of my adult life in many fields. NEVER have I hung up on a customer. HOPE the owner reads this. Trust me....DO NOT COME HERE. I could not have been an easier or nicer client until a real issue came up which could easily have been dealt with at purchase. SHAME ON YOU for not disclosing, VERBALLY, that taxes were not paid and hence no registration came. Teach your salespeople better.... More

First. Believe the other 1 star reviews. I was cautious going in but I didn’t think it wouldn’t be as bad as the most recent reviews THEY WERE NOT LYING! Ie Believe the other 1 star reviews. I was cautious going in but I didn’t think it wouldn’t be as bad as the most recent reviews THEY WERE NOT LYING! Ieft a message through CarGuru got a response. I made an appointment for the next day. They sent me confirmation that the car was available and the time of my arrival! Before I left I texted them I was going to be about 30 minutes late they said “No Worries” I arrived. Within 2 minutes they said the car was not available! I drove 45 minutes for nothing! At anytime they could have CALLED,TEXT OR EMAILED me. They ask me if I wanted to look around (bait and switch)!! I just walked out. WORST RUN DEALER EVER! You can tell just on how they handle themselves when you walk in. I can’t emphasize enough how poorly this place operates. Go there at your own risk! More