BMW Certified Pre-Owned Nashville

Great Service I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upg I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upgrade my onboard system, which while creating another issue, the service staff was more than happy to help me over the Christmas weekend. I'll explain, when I picked my vehicle up on the evening of Dec. 23, I had a malfunction light come on, I returned to the service center and Brad took my car in and had the system re-calibrated, which didn't completely correct the issue. I had to return on Christmas Eve and Service Manager Michael Janca, promptly put me in a loaner car until they could properly diagnose and take care of the issue. On Monday morning my car was ready, all systems go! They are top drawer in my opinion. My next vehicle purchase will be from BMW of Nashville. Thanks to Karen Gerow and all the service staff for all you do! More

Not Happy This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really wo This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really works and I feel like I got taken. Customer service after the sale is terrible. My rep's mailbox is always full and he doesn't bother to respond even when I leave a message. I wrote a letter to the manager saying how disappointed I was in the whole process but my email was ignored. I will never purchase here again. More

Overall Bad Experience Years ago when I was able to upgrade to luxury automobiles, I found the buying experience a little less filled with dread and anxiety. Although, I h Years ago when I was able to upgrade to luxury automobiles, I found the buying experience a little less filled with dread and anxiety. Although, I had not yet owned a BMW, I expected the experience to be similar to Mercedes and Lexus. Well not the case I found with BMW of Nashville. Without going into all the details, suffice it to say the experience was terrible from beginning to end. Their complete lack of honesty, respect and integrity is appalling. All I ask of anyone I associate with, whether business or personal, is the expectation of mutual respect, courtesy, to do the right thing, and don’t lie to my face. Do yourself a favor and go to a dealership that has integrity and appreciates your business! More

Terrible Spoke with a representative this morning, Tara, about driving from Knoxville to Nashville to buy a 2011 Lexus Rx 350. I was told the vehicle was avai Spoke with a representative this morning, Tara, about driving from Knoxville to Nashville to buy a 2011 Lexus Rx 350. I was told the vehicle was available. I proceeded to tell her I would be in Nashville at the dealership between 1 and 2 p.m. I arrived at 1, to be told they didn't know where the car was at the moment. To sit while it was "located". Was then told, someone was on a test drive in it. Waited longer, to be told they were buying it. Poor customer service to allow someone to drive over 3 hours and sell the car before they arrive. I am a very loyal customer when treated properly. I have a lot in Kentucky I have bought five cars from in the last six years, all cash deals. They didn't have anything currently that I wanted. With that being said, I will not be back the BMW of Nashville and yes I currently have a BMW convertible that is ready for an upgrade. Disrespectful. More

BMW service This is my third BMW and the after sales service is the best part of the experience. I always go to Brandon Burdette and always get top notch customer This is my third BMW and the after sales service is the best part of the experience. I always go to Brandon Burdette and always get top notch customer service. My car is running great. Thanks, again, Brandon! More

Worst experience ever I definitely wouldn't recommend shopping here. If you're seeking a BMW, this is not the place to go. My problem started as soon as I reached a deal. I definitely wouldn't recommend shopping here. If you're seeking a BMW, this is not the place to go. My problem started as soon as I reached a deal. They didn't have it on hand and the vehicle would need to be ordered and I was told it would take around 4 weeks. I call BMW of Nashville a month later and after unsuccessfully receiving any return calls, I visit their dealership only to be told the vehicle was not ordered. They told me some story about why it wasn't ordered and said they tried to call once and left a voicemail. I have no missed calls and no voicemails. When I asked why my numerous calls and voicemail's weren't returned, their response was that it was never received. This is tough to believe since I spoke to a receptionist who transferred my calls and I left several voicemail's. Also, their system was intelligent enough that they sent me an email after identifying I called and asked if all my questions were answered. How can their system not record any of the voicemail's yet notice my number and attach it to my email address. The GM wasn't there during my visit so I called back a few days later because I still wanted to have a conversation with him. After several unsuccessful attempts, I left a message with a receptionist (since they don't respond to voicemail's) and never received a returned call. I strongly urge you to look elsewhere. This is beyond poor customer service. More

Great experience! We just bought our third BMW, and we had a great experience. No pressure and gave us time to consider our options. Everyone we encountered was pleasan We just bought our third BMW, and we had a great experience. No pressure and gave us time to consider our options. Everyone we encountered was pleasant and very helpful. You felt like your business was appreciated. More

Excellent service We purchased our new bmw with them and it was a amazing experience. Ask for Sergio when you go. He did a great job of helping us and made us feel wel We purchased our new bmw with them and it was a amazing experience. Ask for Sergio when you go. He did a great job of helping us and made us feel welcome. Even played with our little daughter and son while finalizing the paperwork. Will definitely do business with him again the next time we trade More

Awesome! Fabulous! Wonderful! Such a great experience! D. Tran is a great salesman! M. Mayo will do all he can to get you in the vehicle you want! They make you feel at home.. done Such a great experience! D. Tran is a great salesman! M. Mayo will do all he can to get you in the vehicle you want! They make you feel at home.. done such an awesome job. Great sense of humor. This dealership will be my first choice anytime in the future when in the market for a vehicle! They treat you right here! I will recommend to anyone I hear in the market for vehicles! Thank you so much Mr. Trans and Mr. Mayo! More

DO not buy a use car here I purchased a used 2015 428i from BMW of Nashville in 2015. It had some paint damage that was chipped down to the metal. The salesman said all I had t I purchased a used 2015 428i from BMW of Nashville in 2015. It had some paint damage that was chipped down to the metal. The salesman said all I had to do was bring it back to the dealership and they would fix it. I have talked to the used car manager Greg King on a number of occasions and I have taken the car back several times. Each time Greg would tell a different LIE about the repair. Their slogan is "Customer satisfaction" it should be changed to " I will LIE". The car still need repair five months later. NEVER agree to mediation or arbitration because they work with the dealership to get repeat business. More