BMW Certified Pre-Owned Nashville

Biggest Headache of My Life. It honestly pains me to write this, but when you attempt for 2+ months to solve an issue and are treated in a subpar way, this is the only route. I It honestly pains me to write this, but when you attempt for 2+ months to solve an issue and are treated in a subpar way, this is the only route. I purchased a preowned vehicle from BMW of Nashville at the End of August 2017 from Jeff Burdett. This process seemed to be very easy and quick. That I was grateful for as I had just been in a full loss accident in my Audi SUV 3 weeks prior. I had worked with Jeff twice before on purchasing a new X5, but told him I had decided to go this route while waiting delivery of my Tesla. Then all of my problems started within two weeks of ownership. Within a couple of days from buying the car, the check engine light comes on. It went off the next day, so I thought it was just a fluke. Only to come back on a few days later. Being a previous LR owner, I took the vehicle to a certified LR mechanics for look over. The truck was left with them for a couple of days. I was SHOCKED at what I was told when picking up the vehicle. The list is below. From Certified LR technician: - We have to replace all fuel injectors on the vehicle. It seems that this has been going on for a while. - Certain Filters were changed during pack service to trick the Check Engine light from coming on during the purchase process. That would have been the only reason those were replaced. - The vehicle had the wrong oil used during the dealerships (BMW of N) service process. - Multiple Lights are out and missing Almost $2,500 in repairs immediately after purchasing this vehicle. Imagine the shock. I contacted the right folks after this. Fast forward. I am with an expired tag and have no license plate or registration. I purchased the vehicle through a line of credit, and the bank has never received the title. Fast forward to today. I have owned the vehicle 3+ months. I still don't have a license plate, or registration. After threatening legal action, the dealership overnight another temp tag, but would not comment on the whereabouts of my license plate. I contacted BMW of Nashville will all issues. Including, Jeff (sales rep), Phillip (manager), and Greg (assistant manager). I never heard from my sales person. Ever. Phillip, the manager that I expressed immediate concern with about buying a car from Sonic Auto Group, never once reached out to apologize for all of this. Even though the day I bought the car, he assured me that his company stood behind every car, customer, and deal they made. Greg, has been subpar. Only after threatening legal action did some of my requests get granted. Greg agreed in an email to refund myself the repair costs, cost for me having the vehicle reserved, the paper management fees associated with the deal, and tag fees. As of today the only actions taken by this group, have been sending me another temp tag with no explanation as to where my license and registration are and a partial payment refund. I have been EXTREMELY patient with this process. I feel as mistakes are made by everyone, and easy to solve with the right business practices and forward thinking. But after this process, I'm very disappointed in the action taken by these three individuals. More

Purchase of used vehicle Salesman (Dennis) went out of his way to answer all my questions and I ended up purchasing the vehicle with a test drive. The price was reasonable and Salesman (Dennis) went out of his way to answer all my questions and I ended up purchasing the vehicle with a test drive. The price was reasonable and I am happy with the vehicle. However, the paperwork is a nightmare. After driving 3 hours it took 2 1/2 hours to do the paperwork on a cash deal. After signing the last document I asked them to expedite sending me the title as it had to registered within 7 working days to preclude paying a penalty. They assured me they would. Ten working days and no title in hand. No answers to my E-mails. Once you purchase from these folks you are obviously forgotten. More

No Purchase I emailed/expressed interest in a car I saw on the website. On the first try-no response. On the second try I did get a response. I tried asking qu I emailed/expressed interest in a car I saw on the website. On the first try-no response. On the second try I did get a response. I tried asking questions-no response. So I called the dealership-expressed interest in a car-got limited information. So I drove to the dealership-When a salesman asked my name he connected me to one of the prior salesmen that had contacted me-but he offered to help anyway. At first we couldn't find the vehicle. I had to convince him that it was online, it was "ready" for sale. He found it. I drove the vehicle and really liked it. When we went to discuss a deal-no flexibility. They added some sort of pricey scotch guard interior protection and some other fluff. I wasn't going to pay for that. We got stuck on the price! Their "SONIC" price is set based on blah blah blah (Kelly Blue Book, market conditions, whatever). Apparently the SONIC price is set in stone. When I became evident that we would never reach a deal-I left. I drove 200 plus miles to another BMW dealer and made the deal and bought my BMW that day-from another dealer. I tried - BMW of Nashville did not. Apparently they sell so many vehicles they don't have to negotiate, they can select their customers, and they can lose sales. It's all good-but I don't recommend this dealership or experience to anyone. More

Wasted more than half a day with this dealer Started out well with identifying a car over the internet and phone. Spent time with the sales person(s) asking about the used car I was interested in Started out well with identifying a car over the internet and phone. Spent time with the sales person(s) asking about the used car I was interested in. A BMW x3 2016. He/She went off to do thier thing (sale manager has to approve everything) and returned with an offer. I countered it, since it was a poor offer for sale, and asked to reduce the $600 Doc Fee to $200, which is still high. Then they try and pass along their "Business Tax" Fee of $135 as well. In between I am doing all my research and double checking their site to make sure I am getting the used car I want, hence wasting my time. After all this and we agree on a final price, the salesman calls back and says oops I made a mistake, I'm sorry, the car is not available it is "already sold". The first question I asked Terra the first sales person and then when she gave me to Gregery the second sales person was "is the car still available for sale'? The answer was yes both times. Waste of time. More

Excellent!! I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look I was passing through town and my A/C went out in my 2014 435i. I stopped in to the dealership at 4:00 and hoped someone would be kind enough to look at it. I was greeted right away by a service manager who looked at it and knew right away what the problem was. I expected to be told I would have to make an appointment to get it fixed and be given all sorts of trouble since I would only be in town for the night. To my surprise, they took it right in, had the part in stock, and fixed it within 40 minutes. I have owned a Nissan, Chevy, Ford, and a Benz and I have never walked in with a problem that was fixed while I waited and in under an hour at that. Then the service manager asked if I could wait an extra 15 minutes so they could wash it for me! Every person that I had to deal with was knowledgeable, friendly, and customer service oriented. It doesn't get any better than this. Just wish I lived in Nashville!! More

5 Star Experience Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to per Once again Jeph Simmons made it a very easy and satisfying experience for my BMW 328ix service call. Over the past 15+ years he has been my go to person for a variety of BMW's I have owned. Two M5's and a 328ix. More

The only thing worse than the paint quality is the service I found a car I was interested in by looking at their website. After playing phone tag and texting all day, there was still no answer as to whether t I found a car I was interested in by looking at their website. After playing phone tag and texting all day, there was still no answer as to whether the car I wanted was still available. I was going to drive 2.5 hours just to look at it, and I wanted to make sure the car was available. I finally spoke with the salesman on the phone and we even agreed on a price, pending my inspection of the car. I asked him to hold the keys and that I would be there by 11am the next day. I drove 2.5 hours to see the car. I was greeted with "someone just drove the car and I think they are going to buy it." I was infuriated. He had made no effort to hold the car. We had even texted that morning while I was on my way. I decided to go ahead and look at it anyway, in case the sale fell through. I was shocked at the quality of this "Certified Pre-Owned" car. I have bought a CPO car from another BMW dealer before and the quality was top notch. This car had been painted in several places, with overspray EVERYWHERE. There was even a huge dent in the door and fender. It was completely unacceptable. I then walked over to another car and couldn't believe the paint quality on the rear bumper. On a $26,000 CPO BMW!! I've seen nicer cars at the corner car lot. It's obvious this dealership does not care about customer service or quality of their cars. I believe if you are going to pay a premium price for a premium car, you deserve quality and deserve to be treated better than you are at the DMV. As for the salesman not holding the keys while I drove 2.5 hours....he blamed it on "company policy." He mentioned no such policy on the phone. Either way, its unacceptable. Management should empower their sales team for circumstances like that, and the sales team should be honest enough to tell you they can't hold the keys. Bad all the way around. I went out of my way to show that I was serious about buying the car. While trying to defend himself, he blamed me for not putting a hold on the car with a $1000 credit card payment! He of course, mentioned no such option on the telephone. More

Great experience 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested 2013 328i...Never had a bad experience with service department. Always greeted promptly and courteously, service advisers are knowledgeable, requested work is performed in timely manner. I always wait during service. Estimated time to completion is accurate, waiting area is clean and comfortable, repairs are thoroughly explained. Never had to take back for inadequate work. Very happy More

Great Service I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upg I had my X5 in for service, and I have never had a bad experience in the 3 1/2 years that BMW of Nashville has been servicing my vehicle. I had to upgrade my onboard system, which while creating another issue, the service staff was more than happy to help me over the Christmas weekend. I'll explain, when I picked my vehicle up on the evening of Dec. 23, I had a malfunction light come on, I returned to the service center and Brad took my car in and had the system re-calibrated, which didn't completely correct the issue. I had to return on Christmas Eve and Service Manager Michael Janca, promptly put me in a loaner car until they could properly diagnose and take care of the issue. On Monday morning my car was ready, all systems go! They are top drawer in my opinion. My next vehicle purchase will be from BMW of Nashville. Thanks to Karen Gerow and all the service staff for all you do! More

Not Happy This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really wo This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really works and I feel like I got taken. Customer service after the sale is terrible. My rep's mailbox is always full and he doesn't bother to respond even when I leave a message. I wrote a letter to the manager saying how disappointed I was in the whole process but my email was ignored. I will never purchase here again. More