It honestly pains me to write this, but when you attempt for 2+ months to solve an issue and are treated in a subpar way, this is the only route.
I purchased a preowned vehicle from BMW of Nashville at the End of August 2017 from Jeff Burdett. This process seemed to be very easy and quick. That I was grateful for as I had just been in a full loss accident in my Audi SUV 3 weeks prior. I had worked with Jeff twice before on purchasing a new X5, but told him I had decided to go this route while waiting delivery of my Tesla. Then all of my problems started within two weeks of ownership.
Within a couple of days from buying the car, the check engine light comes on. It went off the next day, so I thought it was just a fluke. Only to come back on a few days later. Being a previous LR owner, I took the vehicle to a certified LR mechanics for look over. The truck was left with them for a couple of days. I was SHOCKED at what I was told when picking up the vehicle. The list is below.
From Certified LR technician:
- We have to replace all fuel injectors on the vehicle. It seems that this has been going on for a while.
- Certain Filters were changed during pack service to trick the Check Engine light from coming on during the purchase process. That would have been the only reason those were replaced.
- The vehicle had the wrong oil used during the dealerships (BMW of N) service process.
- Multiple Lights are out and missing
Almost $2,500 in repairs immediately after purchasing this vehicle. Imagine the shock.
I contacted the right folks after this.
Fast forward. I am with an expired tag and have no license plate or registration. I purchased the vehicle through a line of credit, and the bank has never received the title.
Fast forward to today. I have owned the vehicle 3+ months. I still don't have a license plate, or registration. After threatening legal action, the dealership overnight another temp tag, but would not comment on the whereabouts of my license plate.
I contacted BMW of Nashville will all issues. Including, Jeff (sales rep), Phillip (manager), and Greg (assistant manager).
I never heard from my sales person. Ever.
Phillip, the manager that I expressed immediate concern with about buying a car from Sonic Auto Group, never once reached out to apologize for all of this. Even though the day I bought the car, he assured me that his company stood behind every car, customer, and deal they made.
Greg, has been subpar. Only after threatening legal action did some of my requests get granted. Greg agreed in an email to refund myself the repair costs, cost for me having the vehicle reserved, the paper management fees associated with the deal, and tag fees.
As of today the only actions taken by this group, have been sending me another temp tag with no explanation as to where my license and registration are and a partial payment refund.
I have been EXTREMELY patient with this process. I feel as mistakes are made by everyone, and easy to solve with the right business practices and forward thinking. But after this process, I'm very disappointed in the action taken by these three individuals.