BMW Certified Pre-Owned Nashville

Service department from xxxx My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd gi My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd give them 6 out of 5 stars for every encounter we've ever had with them. Not so with BMW of Nashville. Starting with not recommending that she should bring the car in immediately when the warning light came on Saturday, they recommended that she wait until Wednesday when they would have a loaner car available. Unfortunately the same light came on Monday while she was on I-65 and then got worse seconds later and the car went into limp mode giving her just enough time to pull to the shoulder in rush hour traffic. It was close to closing time so the reaction at BMW of Nashville - not our problem. When we got the car to the dealership we met Kevin in the service department who was a nightmare to deal with. He couldn't get answers from the warranty company about whether this was a covered repair. Problem is I was on the phone with the warranty company and they were showing he hadn't been calling when he said he had. They gave me a claim number instantly. It got worse from there with a quote for the portion not covered by warranty that he gave me to the penny but three hours later when the car was ready it had grown by 70% and he said he forgot a few items and was just giving me an estimate during the earlier call. The kicker was when Kevin informed us that it's company policy to have the customer pay for the entire job until such time that the warranty company funds the claim number. This policy was confirmed by the service manager Wayne Jayco because they didn't know this particular warranty company and they could be left holding the bag. I didn't have much choice as my wife is stranded 200 miles from home so we agreed. Amazingly the warranty service they had never heard of faxed funds authorizations to them while my wife was waiting to check out. Unprofessional service! Unbelievable jerks to a mom and an 8 year old stranded 200 miles from home. Were it not for the fact that I've had exemplarly service from Roadshow in Memphis I would leave the experience completely jaded against BMW. As it stands, I wish I had directed the towing company to take it to Memphis. I highly recommend anyone considering a BMW purchase in Nashville to make sure they have someone outside the dealership that can service their car. More

Excellent purchase experience I purchased my second BMW from BMW of Nashville in early December. The entire process from test drive to purchase was enjoyable and trouble-free. Ther I purchased my second BMW from BMW of Nashville in early December. The entire process from test drive to purchase was enjoyable and trouble-free. There was no need to haggle, as BMW of Nashville right-priced the car right out of the gate. I am very pleased with my purchase, enjoyed buying from BMW of Nashville specifically, and am looking forward to a great ownership experience. I'd like to personally thank John Bergeron for going the extra mile during the buying process. He is knowledgeable, friendly, and loves what he does - and it shows. He's a true enthusiast, and I recommend asking for him by name when you visit - you'll be glad you did! More

Horrible after sales Exeprience I have recently purchased a car from BMW of Nashville and had a worst after sales experience. In less than 10 days of my car purchase, I ended up chan I have recently purchased a car from BMW of Nashville and had a worst after sales experience. In less than 10 days of my car purchase, I ended up changing its battery, alternator etc. Even I required to jump start frequently and get it towed twice. And the most shocking was, behavior of my sales person ‘Evan Pomin’ who made many false promises that I can contact him anytime for any issue but later took U-Turn and was highly disrespectful in hanging my phone and mentioning what I expected in a used car? More

Jenny Dobson, Five Star Sales Person, BMW Nashville, Tn Nov. 2015. Made phone call to BMW, Jenny Dobson answered. I told her I was looking for BMW, White Hardtop. Barely Used, Perfect Condition. She had o Nov. 2015. Made phone call to BMW, Jenny Dobson answered. I told her I was looking for BMW, White Hardtop. Barely Used, Perfect Condition. She had one. Drove from Springfield, Tn next day. Bought it that day. Love it. Love Jenny. She is honest and says exactly what she means. Made our purchase enjoyable. The car is my 25th wedding anniversary gift from my husband. Brenda and Mike Norton, Springfield,Tn. Ask for Jenny Dobson!! More

Love my X3!!! Zorro Karapetyan couldn't have been more helpful! We came into the dealership with only a rough idea of what we wanted and Zorro found us our dream v Zorro Karapetyan couldn't have been more helpful! We came into the dealership with only a rough idea of what we wanted and Zorro found us our dream vehicle. Not only did it have every feature we wanted, but came in at an exceptional price. He also openly communicated with us throughout the process, answering all our questions and spending time with us to make sure that we were comfortable with the car's technology. We have no doubt that this dealership will be just as helpful when service is required. More

Leah Shinn Leah Thank you for getting me into my BMW I couldn't ask for a better person to help me with my purchase.. You have s life long customer Leah Thank you for getting me into my BMW I couldn't ask for a better person to help me with my purchase.. You have s life long customer More

Awesome Experience! I purchased my first BMW from Evan Pomin at BMW Nashville this past weekend. I went in to the dealership just to "look", with zero expectations of pu I purchased my first BMW from Evan Pomin at BMW Nashville this past weekend. I went in to the dealership just to "look", with zero expectations of purchasing a car. As I was looking at the inventory, Evan approached to introduce himself, at which time I advised I wasn't in the market for a car, and that i was just looking and killing time. I have several friends that had purchased BMW's from BMW Nashville, however, i had never driven and had questions. While most sales folks are known to be pushy (especially if interest is shown), Evan was the opposite. He was laid back, down to earth, and an overall sincere guy with a ton of energy, and you could tell he had my best interest at hand. I cannot begin to explain the amount of time that i spent at the dealership trying to weigh my options (obvioulsy, at this point, i decided to purchase my first BMW!) on color, lease vs purchase, etc., and not once did i feel i was being rushed to make a decision. Evan simply shared his personal taste to assist, which helped make my decisions much easier. I'm a guy who loves cars and trades about every two years. I've dealt with many sales people and dealerships (good and bad), but have to say, out of all, the consumer experience i had with Evan and BMW of Nasvhille took the cake and was top notch! I would definetley recommend Evan Pomin and BMW Nashville to family and friends! More

Speedy and Friendly I purchased my car through James Yates with the help of Andi Smith. They both were awesome. The whole process was fast and convenient but I never fel I purchased my car through James Yates with the help of Andi Smith. They both were awesome. The whole process was fast and convenient but I never felt rushed. The finance manager Constance Markou was very knowledgeable and had no issue making the adjustments that I needed. I definitely recommend this dealership. More

Great Experience I shopped for my vehicle on-line and got the pleasure of working with Andi Smith. She was very helpful in finding me the right car for what I was loo I shopped for my vehicle on-line and got the pleasure of working with Andi Smith. She was very helpful in finding me the right car for what I was looking to pay for. When the vehicle I originally was interested in purchasing, but it was sold a day before, she was very good in emailing me a selection of other cars that was the same model and in my price range. She made my internet shopping experience very easy by sending me links to click on to see the cars. The staff is very friendly, professional, and welcoming. Tim Bell was my sales person and he was very patient, explained everything about the car and showed me how to work EVERY feature in the car before I drove off the lot. That was very helpful. Tim was even accessible after I purchased the car and had to call him with a quick question about the vehicle. Constance Markou was detailed when explaining the finance of the vehicle to me and answered all my questions and made me feel comfortable. Everyone at the dealership was so welcoming when you enter the building and that really made by experience a great one. More

Some of the best customer service I have ever received! I went to multiple dealerships in town looking for a lease on a new car and there was absolutely no comparison regarding vehicle stock, staff knowledg I went to multiple dealerships in town looking for a lease on a new car and there was absolutely no comparison regarding vehicle stock, staff knowledge, and team work. More