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84 Reviews of BMW Cleveland - Service Center
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October 21, 2019
Quick Resolution on a Saturday Afternoon I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said I rarely go to a dealer for service. In this case, I was stuck. Saturday afternoon with a flat run flat tire. Called BMW Cleveland at 12:15. They said if I got it in by 12:45, they’d have the tire replaced by 3:00p closing time. Friendly staff and I really appreciated them getting the car in. Seemed like some bureaucracy, however. Spoke to parts, first. Tire was in stock, but they had to transfer me to service to schedule. Service then had to call parts to confirm if the job could be done, same day. Parr’s didn’t answer, so service had to walk across the dealership to ask the question. Not real efficient. Dropped the car off and greeted by a friendly intake team. Had to go inside to fill out paperwork and meet with a service coordinator- not a quick process. She was very friendly but not on top of her game. “So, why are you here?” “Well, I have a flat tire”. “And what’s the problem?” “Well, it’s flat.” “Oh, ok”. Anyhow, id recommend BMW Cleveland to anybody who likes working with a dealership. Id use them again for something my own mechanic couldn’t do. More
by 328i
Employees Worked With
Don’t know her name
October 11, 2019
Oil change--very quick response, wait time good. The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your ser The service representative, Matt Snyder, was very helpful, polite and accommodating. It was a pleasure dealing with Matt. I would recommend your service department and also Matt Snyder, for a very pleasant experience. Your waiting area was also comfortable and clean, which made my experience very pleasant. More
by Alan Varga
Employees Worked With
Matt Snyder--Service Department
October 11, 2019
Great service! Danielle is a great service person who always writes up the work to be done ahead of time. She notifies you if there is anything else that needs to Danielle is a great service person who always writes up the work to be done ahead of time. She notifies you if there is anything else that needs to be done with a price. The car is ready when stated and she provides a loaner when necessary. My car is clean when I arrive. Since we purchased new winter tires, Danielle notified me the next day of a rebate and also allowed for a $20 credit on the alignment. The coupon for the alignment was in the car when we picked up the car. More
by John
Employees Worked With
Danielle Hope
September 28, 2019
Excellent customer service I walked in to BMW several hours before my service appointment because I was in the area. I did not reserve a loaner car but they were able to find on I walked in to BMW several hours before my service appointment because I was in the area. I did not reserve a loaner car but they were able to find one for me so I could leave my car early and be on my way. This was very helpful and appreciated! More
by Sincere reviewer
Employees Worked With
Women at the front desk, Danielle Hope
August 31, 2019
Basic service Just had my Z4 service and new tires installed. As usual the service department was outstanding. I’m very particular about wheel alignments. This ser Just had my Z4 service and new tires installed. As usual the service department was outstanding. I’m very particular about wheel alignments. This service center is the only service center I trust to do a wheel alignment on my BMW. Steering wheel is always straight and true. I have been buying BMWs from this dealership for over 20 years and having all my BMW Service hear. I have never had a complaint. I highly recommend this dealership. More
by RWS-BMW
Employees Worked With
Jeff Allen, Danielle Hope
August 24, 2019
BM W service The service and personal are top notch. Everyone was very ftiendly and my car was serviced perfectly. The car was ready in a timely manner dnd the l The service and personal are top notch. Everyone was very ftiendly and my car was serviced perfectly. The car was ready in a timely manner dnd the loaner was great! More
by Rego, Shirley
Employees Worked With
Jeff Allen, Danielle Hope
August 10, 2019
Noise repair Did not solve the problem but still charged me. Looks more like try this and try that to see what works. When pushed suggested to call BMW. Customer Did not solve the problem but still charged me. Looks more like try this and try that to see what works. When pushed suggested to call BMW. Customer satisfaction in my case came 2nd to revenue. More
by Bmwsand
Employees Worked With
Leo B
July 28, 2019
Great service, fast, complete, friendly staff Nice service dept, my car always comes out clean . Work is completed fast. Friendly staff. Always informative while service is being done as to any o Nice service dept, my car always comes out clean . Work is completed fast. Friendly staff. Always informative while service is being done as to any other issues that might need done to keep car up to BMW standards. More
by Horodj
Employees Worked With
Matthew Newman
July 13, 2019
Horrible up-selling. Ruined he brand for me Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". At warranty service check-in was told that I was "3,000 miles from my next 10,000 mile routine service". Declined early 10,000 mile service Battery replacement would be about $700 with labor. Declined. Was told that "Brakes were 'due' in 7,000 miles." Declined. Recall work wasn't started in time, despite 7:30 am drop off. Dealer kept the car over the weekend. At Monday pick-up, Dealer presented me with a repair estimate for brakes, plus $149 battery diagnostic fee for a total of $1037. Very nice. Declined all the up-sells at check-in. Dealer did an inspection on a totally unrelated system and tried another up-sell. My experience with dealership is uniformly horrible. As soon as pre-paid maintenance is over, everything is an up-sell. Check-in process is ponderous. Prices obscene. My independent BMW mechanic laughs, and generally wants 30-50% for the identical repairs. BMW Cleveland has ruined my experience with the brand. Sold the vehicle today. Informing all my friends and professional colleagues to avoid this dealer like the plague. More
by schelsr
Employees Worked With
Danielle Hope
