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84 Reviews of BMW Cleveland - Service Center
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July 07, 2019
Solon BMW disappointed Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep m Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep must of been new and didn’t know what she was talking about. Put different tires on the car than we ordered, headlight washer plate was installed then we were told we needed to replace entire bumper because a tab was broken on washer plate (this was the problem in the first place). It was hanging out when I came to pick up the car. Now it is taped. Very disappointed! Will not go there again. More
by Moose
Employees Worked With
Ralph Lombardo Service Manager, Danielle Hope
June 30, 2019
PERIODIC MAINTENANCE Includinglip brakes I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the des I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the desk, are always friendly and fully informed. This same tone started with the purchase of two company cars from BMW Cleveland and my later personal purchase of two more. I travel 30 miles each way to this dealership. More
by KansasCowboy
Employees Worked With
Matthew Newman
June 27, 2019
Excellent Service Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough in doing the spec work and in finding/fixing another issue. This was my first service experience with this dealership and it gives me confidence in their capabilities. More
by Rookie
Employees Worked With
Matthew Newman
June 12, 2019
Oil change Staff was courteous and knowledgeable. Service was performed within quoted time. Waiting room is comfortable and offers varied refreshments. Repair re Staff was courteous and knowledgeable. Service was performed within quoted time. Waiting room is comfortable and offers varied refreshments. Repair reminders are appreciated. This is my dealer of choice. More
by BMWhappy
Employees Worked With
Danielle Hope
June 06, 2019
Appointment for periodic maintenance and front brake repair. Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handl Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handled my loaner car and statement all contributed to a good experience. Matthew is especially good as he is very knowledgeable about the technical aspects of the car and is very personable. More
by KansasCowboy
Employees Worked With
Matthew Newman
May 10, 2019
Easy to deal with Easy to do business with, clean environment, professional staff, the advisor had great communication skills along with the ability to finish my vehicl Easy to do business with, clean environment, professional staff, the advisor had great communication skills along with the ability to finish my vehicle in one day ... More
by Tony77298
Employees Worked With
Patrick Weber
April 28, 2019
Changed out snow tires, brake flush and interior air filter Very friendly atmosphere. Great follow-up and sincere future recommendations on needed work on my vehicle. I have been coming to this dealership for Very friendly atmosphere. Great follow-up and sincere future recommendations on needed work on my vehicle. I have been coming to this dealership for numerous years and would definitely recommend them to others. More
by Lucarelli
Employees Worked With
Patrick
April 11, 2019
Thanks for a job well done We appreciated Danielle’s professional manner, and pleasant posture as our service rep. The women at the service desk were very friendly, efficient an We appreciated Danielle’s professional manner, and pleasant posture as our service rep. The women at the service desk were very friendly, efficient and warm, indicative of the Brand. More
by Yankee32
Employees Worked With
Danielle Hope
April 06, 2019
Efficient service My car needed to be towed for a blown tire from a pothole. They got me a car to my work through valet. Once the car was repaired, I got returned a cle My car needed to be towed for a blown tire from a pothole. They got me a car to my work through valet. Once the car was repaired, I got returned a clean, vacuumed car. More
by SamCle
Employees Worked With
Bryon
February 07, 2019
Satisfied I have always received attentive service when I bring in my car. I was given a loaner comparable to what I drive. I really appreciate the thoughtful I have always received attentive service when I bring in my car. I was given a loaner comparable to what I drive. I really appreciate the thoughtfulness. More
by SandraF
Employees Worked With
Jeff Allen, Danielle Hope, Doug Marsh
