BMW/Mini of Arlington

I initially purchased an X5 SUV and realized the very next day the vehicle did not have the comfort access feature I was expecting. I thought I would be satisfied with what I purchased but after a week, I simply wasn't happy. I returned the vehicle expecting to receive the same value as purchased so that I could purchased an X5 SUV with comfort access feature. I became dissatisfied when the salesperson would not give me the same return value as original purchase. When I asked to speak with the General Manager, I was informed he was not in the office. Shortly after leaving him a voice message, I received a callback from him only to find out he was out of the country. Given that he was out of the country, he assured me he would try and make contact. Ultimately I purchased a BMW to my satisfaction all because the General Manager, Michael Coleman heard my concerns and made sure I was taken care of. I truly appreciate the General Manager, Michael Coleman taking the time to resolve my concerns while he was out of the country.

Went in for an oil change. my car told me it was 1/2 full of oil. when my car was returned to me after service, it was still sitting on 1/2 full of oil. Huh? i asked Corey Hill about the infraction and he asked me what I wanted him to do about it and i told him to make it right. then since i had to tell Corey what to do, i went to Antares the service manager and he told me that they only put what BMW recommends. ive had my oil changed a many of times and never got it back at the 1/2 full mark. the Antares guy was arrogant and didn't want to admit to their technicans making a cursory decision not to conpletely fill my oil reservoir. i will never go back to this horrid establishment nor will i send any of my family members for their service either.

I was an out of state buyer and had been in touch with 2 people (nia and justin) from the dealership through emails and text messages. They ran my credit application and i was approved with a high apr but nonetheless approved and i told them i wanted to proceed with the application. They sent me a credit card authorization form to put the deposit on. As i filling the form out, i was told that the car is no longer on the market. Not only this isnt ethical and just wrong, i received way too many hard inquiries on my credit and my score went down by 30 points immediately, just killing all my chances of buying another car in a different dealer. Worst sales people ever! He didnt even reply. I received a call hours later, and was told to look for another car they have on their website or just walk away. Do not work with them! Stay away!

I am absolutely disappointed with this dealership. I am disappointed with Mercer, Nia and Terry. The deal was a solid one; however, the fact that no one returned a phone call or stated what was needed is beyond me. To make matters worse, I had to follow up to make sure they were working on my deal. Mercer thought Nia was working on it and Nia assumed Mercer was working on it - needless to say, the car was sold but I was first in line to buy it. I wouldn't recommend Mini of Arlington to anyone in my sphere of influence. Jessica H.

I am an owner of 750li. I have been a customer of BMW Arlington for several years. Unfortunately after they decided to implement an oil leak issue, based on BMW settlement for my engine, they turned my car into a death trap. After they made changes to my engine I have been back to their shop at least five times. My car which was one of the most beautiful and powerful machines I have ever owned, started stopping in the middle of the highway causing a major threat to my safety. It caused a huge disruption to my family life, and turned a 6 figure investment into a nightmare. Although they told me my car engine now under a 2 year warranty, every time I take it back, after a horrible engine episode, they claim it is not related to the oil leak issue and have the audacity to ask me for more money. I have put up with the rudeness of some of their staff, and the unwelcoming posture in hope they do the right thing especially for a customer who spends a large amount of money in their shop, but I am getting to the end of my robe, and thinking not only staying away from their shop, but BMW all together

Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers that had me shopping online, I found Chelsea and she and the manager made sure we had THE dream car we wanted, at the payment we could afford. In fact, after we agreed to a number, they went back and fought for better financing and that dropped our APR and monthly payment to the exact number we'd humbly requested (just refinanced our house and our credit had taken temporary hit.) Plus, the manager scored a ride for Juniper. She's still dancing. Seriously, I detest the dealership experience. BMW/Mini of Arlington changed all of that. Have you ever agreed to numbers and had the staff come back with BETTER numbers? This does not happen. I give them 5 stars for every part of the experience. Family plans a new purchase in months or so and there's only one place we'll shop. Kudos, BMW/Mini of Arlington. You have raised the bar for sales and service.

It is not that we may fall down in life, but the positive way we stand back up. I brought my 2003 Mini Cooper to BMW Mini of Arlington and got engine repairs performed. The repairs did not correct the issues with my engine. I emailed the General Manager Michael Coleman a letter late Sunday evening 6-9-2019. Mr. Coleman called and left a voicemail Monday 6-10-2019 prior to noon. I got the message too late to return the call. He then called Tuesday 6-11-2019 morning and we spoke about my request for resolution. Michael Coleman advised he would have the Manager of the Service Department Dustin Moore call to discuss the mechanical and diagnostics. I must admit that the condition of my breaks prevented a complete test drive to assist with the technical diagnostic process. Dustin Moore called 15 minutes later and agreed to my request for resolution immediately. The management at BMW Mini of Arlington, handled my request for resolution in a speedy, respectful, compassionate and professional manner.

I made an appointment which was easy and met with John in the Service Dept. He himself took my phone to my car and had it paired in less than 5 minutes!! Kudos to JOHN!! Even the price was right...... zero!

Friendly staff, over saw what was being done and related it back to us, felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done

The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they are professionals!