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BMW of Arlington

Arlington, TX

Overview
Employees
Reviews
Vehicles
4.5
1,470 Reviews
WE ARE VERY PROUD TO BE AWARDED THE 2013 MINI DEALER OF THE YEAR! Since 1973, the Moritz name has been a respected member of the Metroplex's competitive automotive industry. Cadillac was the inaugural brand for this second-generation, family owned dealership headed by John David Moritz. BMW was added to the product line in 1989 and has since acquired a spacious, 15,000 square-foot showroom at 2001 North Collins. We expanded once more in 2002 to welcome MINI Cooper, a BMW owned brand, into the fleet of luxury and performance vehicles heralded under the Moritz crest. "We were the only dealer selected in Tarrant Country to be awarded the MINI Franchise," said Tom Hauswirth, General Manager. Furthermore, Moritz of North Arlington is conveniently located at the heart of the metroplex, midway between two of the most active economic centers in Texas; Dallas and Fort Worth. DFW International Airport is a brief ten minute drive, providing easy access to Moritz for customers across Texas and the U.S. Our reputation is forged daily by the satisfaction and loyalty of our customers One of the elements that make our family atmosphere so appealing and rewarding are the outstanding sales and service staff.
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1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,470 reviews

October 17, 2026

I am Disappointed, charged me for brake fluid, 269 without authorization. Very displeased. This should not have happened, I asked for an oil change, I feel my account needs yo receive a credit. Please More

by Krreynolds10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryley
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October 16, 2026

Our salesman Arthur was very responsive and helpful. The entire process moved fairly quickly and smoothly. The staff was not overly pushy and was transparent. More

by jacob.mraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Branch
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2026 -

BMW of Arlington responded

Hi, we're happy you found Arthur to be so supportive during your experience here at BMW of Arlington. If you have any further questions, please don't hesitate to reach out!

October 15, 2026

The service is great and the Advisor’s are very friendly. They will try their best to get you everything you ask of them. More

by jawallace6308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara my Service Tech
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Oct 16, 2026 -

BMW of Arlington responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2026

Performed service in a timely manner and did a great job - car wash was great too! More

by susanknuckley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Branch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2026

Experience with BMW Of. Arlington has been very great today. The people there were very helpful and polite. More

by devildogjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee
Print
Oct 11, 2026 -

BMW of Arlington responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2026

Reesh is great. I know I can trust him to ensure my x3 is in tip top shape without selling me things I don’t need. More

by will.fields01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reesh
Print
Oct 09, 2026 -

BMW of Arlington responded

Hello, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

October 03, 2026

Riley the gentleman I worked with was professional and my experience was good. Thank your sir. More

by NATHANIELCAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley Sphere
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Oct 04, 2026 -

BMW of Arlington responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2026

Great customer service and employees are always outstanding. Myron is always on the mark. Thank you More

by Michaelvcapps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott
Print
Oct 04, 2026 -

BMW of Arlington responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2026

The waiting area is basic but clean and comfortable. The customer service reps are average and absolutely tow the company line. The maintenance work on the other hand... should not be trusted. Go for th More

by ALW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Branch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 11, 2026 -

BMW of Arlington responded

We're sorry your experience left you feeling this way about our service. We take concerns about repair quality seriously and would appreciate the opportunity to review the work performed and any issues that followed. Please contact cnguyen@group1auto.com at BMW of Arlington so we can address your concerns directly. Chuong Nguyen Service Manager

September 30, 2026

It was difficult to get in touch with my service advisor, when I wanted to know how far along they were on the Inspection of the car I was told that there was trouble with Messaging Service. I repeatedly cal More

by Tonga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Branch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chadd was the advisor in Service that I worked with. I had called him four times and one day to try to get the report on my vehicle.
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Oct 02, 2026 -

BMW of Arlington responded

Tonga, we apologize for the difficulty reaching our team and for not getting your inspection video to you. We understand how frustrating it is to make repeated calls without receiving an update. Please contact our service manager cnguyen@group1auto.com so we can review your inspection results with you and address your concerns. Choung Nguyen Service Manager

Oct 02, 2026 -

Tonga responded

On my arrival at BMW of Arlington I asked to speak to the manager. The person that I was corresponding with pointed out the young lady that happened to be the manager, and I approached her and she wouldn’t even look up at me. The phone ring and she picked up so I asked for the person named Chad that was my service advisor and he wasn’t in, so I was standing right next to the manager to wait until she got off the phone and I personally believe she didn’t deemed it was important enough to hear my concern. So I left after paying for the service I receive. Being a manager should have had more concern or shown more concern for your customers. I have been coming to the same location when it was Com Moritz BMW Of Arlington. I would say that I am more than a loyal customer.

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