BMW/Mini of South Miami

Hello, I purchased my BMW 535i on April 7th 2012. I Hello, I purchased my BMW 535i on April 7th 2012. I approached the dealership a month prior and had the pleasure to work with Tony Diehs who proceed Hello, I purchased my BMW 535i on April 7th 2012. I approached the dealership a month prior and had the pleasure to work with Tony Diehs who proceeded to take me through one of the most pleasant and informative car buying experiences I needed to reach on my final decision. The 1st time I went to the dealership to get an idea of what I was looking for, Tony did not overwhelm me to make a decision, he helped me see the overall experience to focus on what was best for me and my most added value to my purchase. When I came back to view the vehicle I was ready to purchase, he was very patient and found me exactly what I was looking for. Even after the sale, he made sure to follow-up on my final pending items and made sure all my questions and concerns where address. He indeed went beyond the call of duty, to make sure I was happy. It is all too common to run into obnoxious salesperson who only wants to get you to sign and get their commission and run. Tony however, proved to be a wonderful exception to this cliché, and he has ensured that I will be coming back to this particular dealership for years to come when I plan to upgrade my vehicle. Again, thank you for your true dedication and helping me with such an important purchase, which is the second hardest from buying a home. More

Worst customer service ever...management never Returns Worst customer service ever...management never Returns calls. Left message with Dan Warren no reply. My car has to be taken in for multiple repairs 2 Worst customer service ever...management never Returns calls. Left message with Dan Warren no reply. My car has to be taken in for multiple repairs 2008 BMW X5 purchase there. Three different times had to return with power steering failure! Poor service. Avoid this place. More

WORST DEALERSHIP ever the sales person doesn't listen to you at all. They say you have maintenance covered and everything will be cover. After a month of sale car had alignment problem apparently only thing you at all. They say you have maintenance covered and everything will be cover. After a month of sale car had alignment problem apparently only thing not cover in maintenance. Then maintenance expires and I don't even get a call or warning and my warranty is not expires which makes no sense because I asked them to make sure this was going to be cover throughout my time which they guaranteed verbally. DO NOT TAKE THEIR WORDS DO NOT TRUST everything in paper and they dont explain then added a bunch of stuff that always has a loophole were you have to pay for something no matter what. Finance guy bad as well trying to break the numbers down and gave me false information when I had to refinance which I told them from the beginning never wanted to do it with them. I am not happy and management needs to hear about this!!! More

The worst dealership ever. I took my car their for service and my service advisor said my car will be ready in 24 hours. They end up keeping my car for almost two weeks. I had a full tank of gas, when service and my service advisor said my car will be ready in 24 hours. They end up keeping my car for almost two weeks. I had a full tank of gas, when i went back to South Motors BMW to pick up my brand new car it was on a empty tank of gas and the car was crashed. Found out the Teck took my car on a joy ride and crash it, scratch it. damage the inside, service engine light on and more. just think they wanted to give me back the car this way. My service advisor went to get the service manager, he came outside to take picture of the damages with his cell phone. Than he told my service advisor i have two options, take his business card and bring it back a week later and they will fix the damages or leave it their to be fixed???? what kind of dealership is this? More

I took my car to the above dealer for service, they took a joy ride in my brand new bmw and crashed it. The worst dealer ever. a joy ride in my brand new bmw and crashed it. The worst dealer ever. More

I always go to this dealer because it is the closest to me. I took my car for service and they scratched it. So I was told that in order to get the car fixed I would have to speak to Dan Warren. The minu me. I took my car for service and they scratched it. So I was told that in order to get the car fixed I would have to speak to Dan Warren. The minute I looked at this guys face I knew that he was going to be difficult to deal with. His demeanor was very unfriendly and his tone was threatening to say the least. I have no idea how someone like this gets a customer service job. He totally lacks any form of tact or courtesy. He is the most arrogant customer service person I have dealt with. I DO NOT recommend this dealership for anything DO NOT buy a car there and DO NOT service your car there either. Listen to the other posts. They employ a bunch of 18 year old children that drive your car around there like it is a race track. They do not take care of your car and treat it like garbage. Also upper management is not doing a good job of managing the employees. Things are really out of control at this dealership. Employees walk around cursing. Poor upper management customer service, lousy service, and potential damage to your BMW is what you can expect from South Motors. More

Brought in car for squeaky brakes and engine noise. I Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're not designed specifically to be driven by safe drivers in Miami traffic. Therefore, the brake noise was caused by my safe driving and the issue did not qualify for repair under warranty. (whatever that means.....?!) I was told that the engine noise was normal, so I inquired why other cars in the pick up area were not making the same noise. I was told that my car was the cheapest model that BMW sells, therefore I should not expect it to sound like the other more expensive models in the service center. (FYI: I owned this car, which I purchased new, for two years before the noise occurred, and have always serviced the car on time and it is still under warranty.) I subsequently took the car for service elsewhere and was informed that the oil had not been changed as I had requested by South Motors, and this was the cause for the engine noise. FYI - Thanks to many bad experiences with South Motors, I have since traded my BMW in for a Mercedes with European Delivery. The level of respect and service we have received from the MB dealer is exceptional. Due to the rude, slow, and dishonest treatment by South Motors, our family will not purchase another BMW. More

This is the worst dealer I have ever visited. I could This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with this dealer and the sales policy I had to face when I pass by over there to check my lease renewal possibilities. Sincerely, I really believe that I was not asking anything ridiculous or insane. Right now I am not linked to the auto industry but in the past I worked for more than 10 years for Mercedes Benz and I really know how professional the German people are. I am pretty sure they would love to know my impressions on this dealer. When I left your dealer, me and my wife felt that we left a low key dealer, a simpler one, not a BMW one. At this point, I don't know if we really want to drive a BMW in the future, all we heard when we lease this one were pure lies. We are very sorry about this. Hopefully, you will be able to do something for your future clients, because this one I do not think will be one anymore. More

The service department is the worst. On multiple occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my eng occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my engine was making abnormal noises, and the service adviser told me he could not hear them. When I picked up the car, the other service people could all hear the noise, but the service adviser was not in to hear it. The other people, including the service manager then proceeded to question me, first about when my warranty was up, then if I was the original owner and then if I was using the right type of gas (implying that I was too stupid to keep the car running properly and the noise was my fault). After I told them that I still had time on the warranty for the car I had bought there two years ago, and that I only used premium gas, they told me that the noise was normal. In the end none of the issues I had with the car were addressed by the staff. I will never buy another car from South Motors or any of their associated dealerships. More

Worse service in Miami. Managers are lyers! the overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they do overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they dont even change the oil. I DO NOT recommend this place to anyone. More