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BMW North Scottsdale
Phoenix, AZ
621 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 621 reviews
June 17, 2025
For my 2020 BMW X5 I ordered a spare key in BMW North Scottsdale dealership last year, fob and manual key. Fob works great. As my car battery died, I tried to use manual key to open the door, but it does Scottsdale dealership last year, fob and manual key. Fob works great. As my car battery died, I tried to use manual key to open the door, but it doesn't open, only closes! My first initial manual key works great, opens and closes the door. I contacted dealership, they tried the key they cut and confirmed it doesn't work to open the door. They told me there is NO warranty for the key and suggested to schedule a service appointment with them for $280 so they will "look" into the matter (to cut manual key price was only $140)! Absolutely terrible experience! Given their exorbitant prices they do not acknowledge their shortcomings. Ok, BMW, you lost another customer. I will NEVER reach out to you anymore and will report the matter to North America BMW head office. The car is great, however customer service is terrible. More
by Ostroant1
Employees Worked With
various
May 25, 2025
The salesman was upfront with me. I probably spent more than I wanted, but the car was immaculate and low mileage for a 2929 vehicle. I consider it a good buy. I probably spent more than I wanted, but the car was immaculate and low mileage for a 2929 vehicle. I consider it a good buy. More
by Snazzy
Employees Worked With
Peter Eguzwu top notch
May 23, 2025
Scott Bilgo was my salesperson and did an excellent job finding what I was looking for. The dealership and Scott are true professionals. If you’re someone looking for particular BMW and lives in state or s finding what I was looking for. The dealership and Scott are true professionals. If you’re someone looking for particular BMW and lives in state or someone like me out of state, the dealership and Scott is willing to go the extra mile to find what you’re looking for and willing to work with you. Over all an amazing experience. Would definitely recommend. James Las Vegas, NV More
by jimmyoh05
Employees Worked With
Scott Bilgo
May 06, 2025
Excellent follow up and follow through with all of their personnel. They are all knowledgeable and professional. The genius squad who explain all the technical details and computerized settings are complete personnel. They are all knowledgeable and professional. The genius squad who explain all the technical details and computerized settings are completely knowledgeable and explained the settings in easy to understand language. Also, they are very patient ! The entire staff is very knowledgeable, friendly and professional and always eager to assist in any way. Additionally they always have a welcoming smile on their face. It’s always a pleasure to walk in there. You don’t feel like you are in a high pressured atmosphere. The dealership is well-run and very accommodating. More
by fabulousinscottsdale
Employees Worked With
Kurt Fowler, Hassan Hazzari, Simon Bridger, Matt At front reception desk, Logan Carter
May 03, 2025
Chris Luna Salesman was very helpful and had the car ready to look at when I arrived. He worked with me getting what I wanted for my trade in. He was very knowledgeable, friendly, not pushy, and answere ready to look at when I arrived. He worked with me getting what I wanted for my trade in. He was very knowledgeable, friendly, not pushy, and answered all my questions. When it came to finance the car I was purchasing Bill was very helpful and got me the best rate and made the process easy. I would definitely recommend North Scottsdale and would go back. Donna W More
by donnawilczynski2
Employees Worked With
Chris Luna
