BMW North Scottsdale

I had a great experience purchasing my BMW at BMW North Scottsdale. The entire process was efficient, transparent, and fair. Rick, my salesman, was awesome—knowledgeable, friendly, and extremely helpful th Scottsdale. The entire process was efficient, transparent, and fair. Rick, my salesman, was awesome—knowledgeable, friendly, and extremely helpful throughout. Payton took the time to walk me through all the features of the car and made sure I felt comfortable before driving off. Bill handled the lease paperwork and made everything easy and quick. Overall, an excellent experience from start to finish. Highly recommend! More

They were willing to work for us and get us to where we needed to be. Never did I feel or my wife feel like we were pressured into anything we didn’t want to do. The dealer ship was very transparent. Thank needed to be. Never did I feel or my wife feel like we were pressured into anything we didn’t want to do. The dealer ship was very transparent. Thank you to the team for working to get this deal completed and getting us in the ultimate driving machine. More

Everyone was very helpful, courteous, and professional, it was a solid experience for us throughout the process. it was a solid experience for us throughout the process. More

Professional and knowledgeable sales person made the purchase easy and satisfying. Technical support people are also excellent. purchase easy and satisfying. Technical support people are also excellent. More

I have been buying cars from them for over 25 years. Chris Kleinman is the best salesman ever. We always go to him first for all our automobile purchases. He is amazing! Chris Kleinman is the best salesman ever. We always go to him first for all our automobile purchases. He is amazing! More

Thought the sales process was pretty good with the salesman following up diligently on the service record which was not complete in Carfax and getting a slight price break on the car. He stayed late o salesman following up diligently on the service record which was not complete in Carfax and getting a slight price break on the car. He stayed late on a Saturday to get the deal done and while out for the next couple of days, he followed up and got the closing in motion. However as finance got involved, I thought things proceeded too slowly and that the process the dealership was following for a remote sale were inefficient and repetitive. Penske should invest in re-engineering how they execute remote transactions and develop better, more automated, workflows Not the individuals fault, rather the tools and work flows they are using. A GUI, an insurance card and your Arizona driver’s license should be all you need to fill in and produce all the paperwork instantly. So a bit more thoughtful investment and automation would help their employees productivity and the customer experience. In sum, a good but not great experience. More