BMW North Scottsdale

These guys are inconsiderate and rude! These guys are really rude. They have the "go to xxxx attitude" which is gonna irritate any buyer. I had a horrible experience here. Anthony was th These guys are really rude. They have the "go to xxxx attitude" which is gonna irritate any buyer. I had a horrible experience here. Anthony was the sales manager and Blane was the sales person. Both were unbelievable. It was obvious that they did not care at all. They were really rude. The last time i bought a car at the same place Gary was the manager and Scotty was the sales person. It was a great car buying experience. I was hoping i would have the same experience this time too but it was just the opposite. Clearly, the dealership needs to improve on customer relationship skills. More

LEASE END BLACKMAIL . Went to turn in my leased vehicle and wanted to gouge me on the lease end fees. Supposedly my tire tread was below the minimum even though I had pu . Went to turn in my leased vehicle and wanted to gouge me on the lease end fees. Supposedly my tire tread was below the minimum even though I had purchased them 6 months earlier. Wanted to charge me over $1100 in lease end fees. They told me that they would not charge anything if I was to buy a new car from them. Took the vehicle to Chapman BMW in Chandler the next day and they said my tires were fine. Turned in the vehicle without any gimmicks. Will be buying a new car this weekend and will never step foot in BMW of North Scottsdale again. On a side note, Sean Moen in their service department was terrific to work with for 14 years. As a 5 time BMW owner, if you live in the Phoenix area, I advise you to purchase or lease from Chapman BMW. More

Terrible at paperwork In July I PURCHASED a vehicle not financed I bought it from BMW North Scottsdale. MY temporary registration is due to expire and no one seems to want In July I PURCHASED a vehicle not financed I bought it from BMW North Scottsdale. MY temporary registration is due to expire and no one seems to want to help. The MVD has no record of the truck in my name or the sell of my prior vehicle to BMW North Scottsdale, even at a month after the transaction. Now I am stuck out of state for work with a vehicle that has expired tags. Thank you BMW. It seems that if i would have financed they would be more interested in helping me but no. It also may be the fact that I didn't purchase a BMW, who knows. Either way I had a great experience with the salesmen Jake as well as Gary in finance, but it seems after that the ball was dropped. More

AMAZING!!! My husband and I bought a 335i from BMW North Scottsdale in March. The best car purchase experience we have ever had. No pressure from the salesman. W My husband and I bought a 335i from BMW North Scottsdale in March. The best car purchase experience we have ever had. No pressure from the salesman. We looked at a lot of cars. Told the salesman that we would think about it. That night we put in a request to purchase a car on line on the BMW North Scottsdale finance section. The next morning we got a call that we had been approved. We went to the dealership. Within and hour we were on our way home with our new car. AMAZING!!! Since then we have taken it in to have something done to it. The service department has been GREAT. Our service manager Gary is very attentive in making sure everything is done as it should be. He has a great team of mechanics. We will buy our next automobile from them. We Love our C92 N55. So fun to drive. More

Routine Maintenance and to check on a few issues Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless service here. Service Director, Mark Kaiser and his team from manager, Brandon Overly & Technical Service Manager, Robert Reed {who is THE Specialist's SPECIALIST = the most competent diagnostician I have ever met} on down the line are "world-class, A #-1" and first rate in every way. I drive sporty efficient performance cars, I bought a new '14 BMW 328i M-Sport here in December '13. I buy cars to keep and not toss or lease. I buy the maximum extended warranty available... cars these days need warranties AND I buy a car to enjoy for as many years as possible. I've been driving 40+ years and I take excellent care of my cars. This is one of the two best dealerships I have ever had the pleasure of knowing - period, without exception or excuse. I will say unequivocally, you cannot find a more competent, friendlier team with "no blah-blah" than Mark's service team. Likewise, if you ever need to see their new car salesmen, speak to Don Fiala {a former golf pro with NO ego} I bought my car at this dealership because of Don. He's straight, sincere, goes the extra-mile and you will not find a more decent salesman anywhere. I'll recommend every person, friend & family member to him without the slightest worry. Moved here from NY 22 months ago and wouldn't go to any other dealerships in Scottsdale besides PENSKE. After owning 18 cars and dealing with a dozen dealerships in buying family members their cars {24 in total} I've negotiated 42 new car purchases. Not a one topped BMW of North Scottsdale and I knew no-one when I walked into their doors the first time. PS: I had tested and negotiated 5 other cars with 5 other dealers the week I bought my BMW here. This included Mercedes, Lexus, Audi, Acura & Infinity. Not a single one matched or stood up to BMW of North Scottsdale. On a scale of 1 to 10, these guys are a "12" More

Will never return I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The man I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The manager said they can't replace it. I won't buy another car from them! More

Excellent service from Ty Vilhauer This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale. More

Excellent Service from AJ in the Service Department AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that they do an excellent job here, so we went with his recommendation. We researched between the ceramic tint and nano tint, and decided to purchase the nano tint. There was a small price discrepancy between what the other service consultant told us on Saturday, when we stopped in to pick out the tint. AJ honored that quote, without me having to ask. AJ was prompt, and quickly greeted me in the service drive and was very professional. When my car was ready, he called me - it was ready even earlier than anticipated. My tint looks awesome. We have a black on black 528 and selected the nano 5 for the back and 35 for the driver and passenger windows. It looks so nice. I highly recommend this combination. AJ was extremely helpful and easy to work with. Also I should mention here that the entire staff was friendly, from the valet staff to the cashiers at the counter, etc. The Sales Mgr was also extremely customer-focused. On Saturday he stepped outside his office to make sure everyone in the office area had been helped. More