BMW North Scottsdale

2 days ago, Wednesday I had given a review here about our 2003 330i and the North Scottsdale BMW Service Dept from a dissatisfied view. Since then the Tech Service Mgr, Rene' stepped in and turned everyth 2003 330i and the North Scottsdale BMW Service Dept from a dissatisfied view. Since then the Tech Service Mgr, Rene' stepped in and turned everything around. The service dept there is standing behind themselves and making everything right. In fact they are going out of their way to make it better then just right, they are giving A+ customer service on this and have truly impressed this customer to where I will go out of my way to recommend the dealer and the service dept to any and everyone. If you have ever had a bad experience anywhere else, come here and give them a shot. Thanks! Chris, and very "happy camper" in north scottsdale,az More

DO NOT TRUST THIS DEALER FOR SERVICE!!! Both times I've had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, DID NOT exist. And the work is not trustable, either; I had a couple of my wheels re-prayed for $175 each and in less than 6 months, they were all peeling. They told me they couldn't fix them, as they could only be painted once. Well, interestingly, Chapman BMW not only fixed them, but guarantees the work for as long as I own the car. Today, I went it to have the battery checked, as the car seemed to be hesitating when starting and I didn't want to deal with being stranded. My fiancé and I looked at it a couple of days ago, then searched the internet for prices and learned that the dealer had to enter a code into the radio when the battery is changed, so decided I should just take it in. They quoted me over the phone between $170 - 200 for the battery, depending on the amps and just the test would be $143.. So, probably about $350 for a $200 battery that takes 15 minutes to change out. Oh, well...it's a BMW. When I get there, the service advisor tells me it'll take maybe 2-3 hours. I check back with him after 2 hours and he says they haven't started working on it yet. About 10 minutes later, he calls me to tell me I need a negative battery cable, as it was corroded, and since it's a intelligent cable, its $287.00, but he has to order it and it won't be in for two more days. I said, well, never mind, as I'm flying out before you can have it ready, so I'll do it later, as I didn't get any "warning" messages from my "intelligent" cable and the car starts anyway. Within 10 minutes he calls me back and says, "Oh, we can get the part by 11 tomorrow". Then 5 minutes after that calls back to say, "Oh, we found the part and it'll be ready in 35 minutes." Wow, that was quick; less than 45 minutes since they even looked at it and it's ready. My fiance reminds me that the cable wasn't corroded two days ago, so I call on my way over to ask the service guy if perhaps he confused my car with someone else's and he starts backpedalling on the price (which is now up to nearly $900!!!) saying he's taking off $75.00. He goes on to say he looked at it himself, and "We wouldn't charge you for a part you didn't need; we don't do business that way here". Isn’t that awfully defensive for a simple question? I tell him okay, but I found a coupon on your site for $70 off $700 service. He says he already took that off. When I get there an look at the bill, I see he's taken $60 off and question it, ready with my coupon. He comes over to tell he already took off $150. What?? I look at the bill and it's $500 for the parts ($200 for the battery and $300 for the cable) plus $200 for an hour of labor. First of all, what exactly did he save me and how was it up to nearly $900? Secondly, why on earth would it take an hour to change out a battery?? From the time he called to say they were looking at it and it was ready was less than 45 minutes anyway! Overall, I find it very suspicious that the $300 cable part, which at first had to be ordered, then going to be ordered overnight, but supposedly couldn't get there for 2 days, was suddenly "found". Oh, please! I'm betting I didn't even NEED that part at all! On top of it all, when I ask how a negative battery cable could be so expensive, he starts talking down to me as if a woman wouldn't understand everything a battery cable does!!! If it's so "intelligent" (more than carrying a negative charge?) why didn't I get a warning message if it was going bad? I'm sure my years of education exceed his, but that's just one more reason not to visit this dealership for ANYTHING. This is the most deceitful business I've EVER encountered and yes, I WILL drive an hour to Chapman BMW from now on. At least you get a BMW loaner and don't have to put up with the AVIS rental guy telling you to "bring your receipt" showing you topped off the gas tank when you drove a Honda Civic less than 10 miles! More

Scott made my another ownership happened!!! He is just one of the best car consultant I met and negotiated. It was the easiest and smoothest process and I wish that every car shoppers can experience that. one of the best car consultant I met and negotiated. It was the easiest and smoothest process and I wish that every car shoppers can experience that. And his assistant Jennifer Townsend showed me the functions of the new X3 which wasn't complicated at all as I thought. I hope to do another business in the future with BMW north Scottsdale because they have sales consultant like Scott Bilgo who actually listens and works with their clients' needs..Suffice to say, he made me one me a happy BMW owner again!!! More

These people are pros. I love my car. I have had Steve as my dealer contact for years. He has kept my car in great shape. my dealer contact for years. He has kept my car in great shape. More

I'm very impress with the dealership and specifically with the way Peter Cramer does his work. His customer skills and orientation are the best I have ever seen in any dealership, he is very friendly, k with the way Peter Cramer does his work. His customer skills and orientation are the best I have ever seen in any dealership, he is very friendly, knowledgeable and make you feel welcome. I purchased older car but the whole experience made me feel like I was buying top of the line model. During the whole sales process Peter demonstrated exceptional communication skills, attention to details and great driving skills which did help to show the car in the best light. He was very honest showing the condition of the car and helped me to decide on the purchase even I live 2000 miles away and flew to Scottsdale to pick up the car. It was great experience, adventure driving the car back and I had a great time doing this thanks to Peter Cramer and the whole team at Scottsdale BMW. When I'm ready to buy another BMW I will do that there and hopefully with Peter Cramer help, thank you. Marek Columbus, OH More

I would recommend seeing Ashley for a new BMW. She made the transaction very easy to get into and at the end of the day I was very please by the service level that I received from them. the transaction very easy to get into and at the end of the day I was very please by the service level that I received from them. More

Todd Key was phenomenal. He was able to answer all of my questions and helped me to find the perfect car. My wife and I couldn't be happier. questions and helped me to find the perfect car. My wife and I couldn't be happier. More

This is my third BMW since 2003 - love the service that comes with the car! --customer service is outstanding!! One of the main reasons I love my BMW 's comes with the car! --customer service is outstanding!! One of the main reasons I love my BMW 's More

Dan was very helpful and took his time explaining everything to me in great detail. This was the first time I had purchased a car on my own. He explained the car in detail, as well as reviewed all my everything to me in great detail. This was the first time I had purchased a car on my own. He explained the car in detail, as well as reviewed all my financing options. I was comfortable and never felt I was being taken advantage of as a single female. I was also new to the area and he gave me several suggestions of places to visit and fun things to do. I was extremely impressed with everyone I encountered at BMW North Scottsdale and highly recommend anyone give them a chance. More

Eric is very professional and efficient. He always explains my options and makes sure I undertand. The work is performed in a timely manner and if there are any issues (seldom), they are quick to add explains my options and makes sure I undertand. The work is performed in a timely manner and if there are any issues (seldom), they are quick to address them. More