BMW North Scottsdale

The service was excellent and Steve Backman was of great The service was excellent and Steve Backman was of great assistance. The work that was required for my auto was explained to me. The amount of time The service was excellent and Steve Backman was of great assistance. The work that was required for my auto was explained to me. The amount of time required for the necessary repairs as well as the estimated cost of these repairs was also provided. More

My experience with the service department of BMW North Scottsdale was exceptional. From the time I arrived, I was greeted by friendly technicians & all vehicle issues were clearly documented & read back Scottsdale was exceptional. From the time I arrived, I was greeted by friendly technicians & all vehicle issues were clearly documented & read back to me to make sure everything was covered. In particular, Eric Rasen should be singled out for his overall knowledge, attention to detail & personal interest in making sure that all my vehicle issues were properly addressed. I would highly recommend BMW North Scottsdale for their excellent service department. More

Eric was very honest and informative in helping me to decide to have work done on my X5. Have always dealt with him and he's always on target with his job. decide to have work done on my X5. Have always dealt with him and he's always on target with his job. More

Ashley Was extremely helpful in expediting this transaction. She made it very clear that she would do anything to help process all necessary issues. She waited until WE were totally complete BEFOR transaction. She made it very clear that she would do anything to help process all necessary issues. She waited until WE were totally complete BEFORE she went home! Thank You Ashley!!! Bill and Dorie Mesch More

I was getting no response from the glass repair service. I had left 3 messages with them and never got a return call. I called Logan and he took over and got everything handled. Plain and simple! Logan i I had left 3 messages with them and never got a return call. I called Logan and he took over and got everything handled. Plain and simple! Logan is a person who can be relied on! More

Ashley provided us one of the best car buying experiences we have ever had. No pressure and no bardering. We will definatley return to do business with her and replace our other cars. we have ever had. No pressure and no bardering. We will definatley return to do business with her and replace our other cars. More

Eric Rasen helped me taking care of my car stereo under warranty and not working correctly. He had a loaner car ready and was very communicative with the time, expense and how my service could be taken ca warranty and not working correctly. He had a loaner car ready and was very communicative with the time, expense and how my service could be taken care of. Very honest with the details. I am very fortunate to have a service manager that I feel is on my side. More

From the moment I pulled into the dealership, I was treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front t treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front to analyze the vehicle, so there were no surprises. He arranged for a loaner and asked me where I could easily be reached. Approximately 2 hours later, Eric called and let me know what the preliminary findings were and worked with me to find the best solution. Then when I went to drop off the loaner (thank you very much it was a BMW, not a Chevy Malibu...I greatly appreciate that!)I was greeted by Eric, he showed me to the cashier, then directed me to another area in the dealership (finance) so I could discuss my extended warranty; very helpful-not only did he tell me where finance was, he walked me there! Excellent Customer Service! Thanks to Eric and the entire team behind the scenes that keep my car running like a gem! More

Very pro-active with phone reminder to schedule required maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to deliver great customer-service. More

Great dealership and Eric has always been terrific. Car was in for service and completed earlier than scheduled. Came back with a wash and looked great. was in for service and completed earlier than scheduled. Came back with a wash and looked great. More