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BMW North Scottsdale
Phoenix, AZ
694 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 694 reviews
November 14, 2018
Outstanding Charlie Scott was welcoming warm and friendly. Levy Antal was patient, helpful, understanding, and willing to show us many cars, never rushed, Charlie Scott was welcoming warm and friendly. Levy Antal was patient, helpful, understanding, and willing to show us many cars, never rushed, listened and worked very hard to meet all our needs. In the end we walked away with a new car extremely happy and satisfied. More
by Corrinne
Employees Worked With
Levy Antal, Charlie Scott
October 13, 2018
Buyer beware.. Whether it is sales or management, the attention to detail is not there as nothing gets addressed properly. It is more like a 'bait and switch' to ge Whether it is sales or management, the attention to detail is not there as nothing gets addressed properly. It is more like a 'bait and switch' to get you in the door, then they over-promise and under-deliver when it comes down to doing actual business. Their new slogan for the sales/management team should be: "We are not afraid to walk away from you if we don't get that extra buck." Buyer beware..... More
by Jeffery1234
Employees Worked With
N/A
July 21, 2018
Superior Not only was my service provider awesome, the entire staff is great. AJ Is the best. I recommend this particular service dept over any other. Not only was my service provider awesome, the entire staff is great. AJ Is the best. I recommend this particular service dept over any other. More
by Kk
Employees Worked With
AJ Byrne
July 09, 2018
Great Sales and Service team Excellent as usual. Always treated well, always have rental car available. Customer service is just great from the moment you pull your car into the Excellent as usual. Always treated well, always have rental car available. Customer service is just great from the moment you pull your car into the service line Thank you All More
by dianne2018m2
Employees Worked With
Logan Carter, Brian Peters
July 04, 2018
Up sold We were looking for something smaller and less expensive but the car fit all our requirements and the financing made it work and it was available imme We were looking for something smaller and less expensive but the car fit all our requirements and the financing made it work and it was available immediately More
by Turtle
Employees Worked With
Blain Hammons
November 04, 2017
Love it! Costumer for 15y. Bought +- 15 cars. Always friendly. Will come for few more :) John Sarno as sales and Ron Davis service. Thank you as always! Costumer for 15y. Bought +- 15 cars. Always friendly. Will come for few more :) John Sarno as sales and Ron Davis service. Thank you as always! More
by Radak
Employees Worked With
John Sarno, Ron Davis
October 19, 2017
"THE BEST" I purchased a pre-owned X5 from a different dealership (they did not have my exact fit). Since this purchase, all of our maintenance has been handled I purchased a pre-owned X5 from a different dealership (they did not have my exact fit). Since this purchase, all of our maintenance has been handled by BMW of North Scottsdale. Our former vehicle was a Lexus and we all know what a great reputation they have for customer service. Well, BMW of North Scottsdale has beat them. Very professional, very prompt and very fair. We are so happy with this dealership, we have a second X on order. This is the place to go for service or purchase! Thank you Donny and Team! More
by DAN H
Employees Worked With
Logan Carter
July 27, 2017
Service Maintance Sent my 20 year old son an email saying he's almost at a year since purchase and he MAY need a service. Nothing about service contract ending at all. Sent my 20 year old son an email saying he's almost at a year since purchase and he MAY need a service. Nothing about service contract ending at all. Makes appointment, they say nothing. Shows up for service and they tell him his contract expired 4 days ago and he can buy a new one for $3K or pay $1400 for today's repairs. Rude and treat a kid very unprofessionally. Needless to say pulled the car out of there and will not be back. Probably not buy a BMW again after owning several for many years. Back to Mercedes where they know how to treat their customers. More
by Steve P
Employees Worked With
Debi Gaitens
July 21, 2017
Service Unprofessional rude is an understatement. Mark who is in charge of the service department is extremeky rude and unprofessional and the worst represent Unprofessional rude is an understatement. Mark who is in charge of the service department is extremeky rude and unprofessional and the worst representative BMW could ever have employed. BMW North Scottsdale service department overcharge and scam their customers. The service department should be audited and reviewed for unprofessional service and rude customer service. More
by BMW
Employees Worked With
Mark Kaiser
July 07, 2017
Customer Service Superb While on a 6-week driving trip with our new 2017 BMW, I had questions about the navigation settings. We stopped at BMW North Scottsdale without appo While on a 6-week driving trip with our new 2017 BMW, I had questions about the navigation settings. We stopped at BMW North Scottsdale without appointment. After service techs checked over our new car, a member of the Genius Team patiently taught me how to adjust the heads up navigation system and other settings to my personal preferences. Since we're from Florida, all techs knew we were not future customers, but offered quality service with friendly smiles. Unfortunately, I did not keep business cards for the individuals who helped us. More
by Wanda Bahde
Employees Worked With
Did not keep name.
