BMW North Scottsdale

The approach is transparent More

Peter is very knowledgeable and genuine. He was very in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a n in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a new or used car, I would have to say that interacting with Peter made the experience pleasurable and hassle-free. Sometimes car salesmen have a way of "talking down" to women, and Peter answered even my most basic (and somtime stupid questions) without making me feel uncomfortable. He promptly replied to my e-mails, which is a rarity in the business world today. More

This is our 2nd BMW and my first time working with BMW of N. Scottsdale. After doing my research online and finding the car I wanted, I got in contact with Peter Cramer and Jack Guthrie and set an appointmen N. Scottsdale. After doing my research online and finding the car I wanted, I got in contact with Peter Cramer and Jack Guthrie and set an appointment to come in for a test drive. I ended up driving the car home that night after only a few hours. Buying a car from them was honestly a pleasant, no hassle and informative experience, and I drove home feeling good about my purchase. More

Steve Backman has been my service advisor for over 6 years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is co years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is concerned. He always greets me in a friendly, yet courteous and professional manner. Steve takes the time to describe (in laymens terms) the service my vehicle requires. He also will call me if there are any unforseen service issues. I would highly recommend Steve and BMW North Scottsdale to anyone interested in owning or leasing a BMW. You won't be disappointed! More

I've had the same car for 13 years and the only reason i was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothin was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothing specific in mind. Plus my expectations regarding the whole car buying experience were in accordance with the typical stereotypes. i checked out a few places and the BMW dealership here was like nothing else. they blew all the others away. they were honest, not pushy, and willing to work with me in any way i needed to in order to accomodate my desires. they knew they had a great product and equally great customer service, so it is easy for them to work with you. plus the best part, they treat you like a king. no matter if you bought the cheapest car or the most expensive one on the lot, you feel pampered and that there whole purpose there is to serve you and your needs and that you are there most important customer. I would highly recommend this dealership and BMW to anyone and I can see myself remaining in the family here for a long time to come. More

My husband and I came in on Saturday to trade my X3. We had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely different, thanks to John. He had the patience to work with me and my specific situation. He found the vehicle that best suited my personal and financing needs, all the while making sure we were comfortable and happy. Thanks John! Christy More

I have purchased both our 2005 X5 and 2002 M3 and have had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dea had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dearlership through my service manager, Gary Katzenberger and the sales manager,Jack Guthrie. They are always courteous and accomadating and provide excellent care of our cars. The employees of this dearlership in all the departments seem interested in developing warm relationships with their clients. I continue to recommend both the buying and service experience at Scottsdale North BMW to anyone interested in BMWs. More

What a great Service department!!!! Love the service What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the Service people. I will definitely buy my next BMW for BMW North Scottsdale. Thank you to everyone!!!!!! More

My 2010 550i was in for a persistent engine shudder. They asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an emp asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an empty gas tank...and the engine still shudders violently. BMW was aware of this problem before they sold the car to me it turns out, yet they failed to tell me about it. Now they say it is normal, it just needs to warm up. More

I have dealt with this dealership for +/- 7 years. I am driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to sp driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to speak with is reassuring and reduces the anxiety of getting the car in and getting me out. He makes me feel like a valued, long time customer. He is sensitive to my schedule. Several repairs have required extended time periods in the shop. Steve daily updated me as to progress, always reassuring me he did not want the car back on the road until the problem was completely diagnosed and perfectly repaired. The use of loaner vehicles provided at reasonable rates, and sometime at no charge, always eliminates the hassle of alternate transportation during car repairs. I find this dealership and Steve Backman make servicing and/or repairing my car very tolerable. It has been this way all the time I have done business there. More