BMW North Scottsdale

This was a no pressure sale. We got what we really wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (tha wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (that took us a year to decide to go ahead and get it). We traded a 12 year old M3 for a new 335i. We can hardly believe all the nice things available on the new vehicle. There was so much that we went into overload at delivery time but Charlie made time available when we were ready a few days after the sale to continue explaining things to us. The presentation of our new car was the icing on the cake. It was in the new car delivery show room and covered until the dramtic moment. It was a little corny but we really appreciated the extra effort. Everything we asked for was on the car waiting for us but then we added Lojack at the last moment so we had to bring it back for that install. Service made an appointment that fit our schedule and Charlie met me to pair up our new cell phone to the car. It was seamless. This is our third purchase. We bought an M3 for our son's graduation from West Point. We fell in love with it when we drove it cross country to New York so we bought another one for us and then kept it 12 years. Now my wife is retiring and it was time for this new ride. Finance by Frank, Service by Chris, and Sales by Charlie got us our ultimate driving machine. A very satisfied customer, Rex & Nancy(Sam) More

The service department is the reason I continue to purchase my BMWs from this dealership. The vehicles sell themselves if it's not your first BMW purchase. Service after the sale is how you keep you purchase my BMWs from this dealership. The vehicles sell themselves if it's not your first BMW purchase. Service after the sale is how you keep your customers loyal. BMW North Scottsdale is an excellent dealership - all the way around. More

Peter listened to us. He understood our goals of finding the best combination of low miles and remaining factory warranty within our price range. He searched the entire inventory of automobiles and clearly the best combination of low miles and remaining factory warranty within our price range. He searched the entire inventory of automobiles and clearly explained the options. We will revisit Peter when our 5-Series approaches our mileage limit and will trust his advice again. More

I have given this wonderful rating simply because this dealership fully deserves it, in every respect: from the beginning to the end, the service staff is polite, professional and completely accommodating dealership fully deserves it, in every respect: from the beginning to the end, the service staff is polite, professional and completely accommodating to the customer.....I have been there for appts as well as unannounced visits for minor repairs, adjustments, etc. and, each time, I am met by a friendly face, and a quick response. My service advisor, Steve Backman, is exceptional----not just accepting of various requests and problems, but anticipatory of them: very unusual and very rare! I have just gone through the process of having to have my transmission replaced in my 2006 BMW X5, and for something that major in a dealership----which I have certainly never had to have done, and was somewhat nervous about the whole thing!-----it was a piece of cake for this dealership.....they kept the car until THEY were satisfied that the work was complete and perfect! Meanwhile, I had the pleasure of using a Mini Cooper for the duration, which I have now decided to probably buy, because I've fallen in love with the Clubman! WAY TO GO, BMW!!!! More

Very enjoyable experience. Peter was very nice and professional. Did the deal over the phone and was in and out in about 90 minutes. The price I was quoted over the phone was the price I paid. I also professional. Did the deal over the phone and was in and out in about 90 minutes. The price I was quoted over the phone was the price I paid. I also enjoyed the test drive portion. Peter let me choose where I wanted to take the car and for how long. I do not appreciate it when other dealerships tell you where to drive! More

The experience was worth the special trip from Minneapolis. The sales people were the best. The finance person found a good rate. All around, it was wonderful to work with your team. I develop Minneapolis. The sales people were the best. The finance person found a good rate. All around, it was wonderful to work with your team. I developed a sense of trust with these guys. As far as future luxury car purchases are concerned, I'll make these guys my first choice. More

The approach is transparent More

Peter is very knowledgeable and genuine. He was very in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a n in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a new or used car, I would have to say that interacting with Peter made the experience pleasurable and hassle-free. Sometimes car salesmen have a way of "talking down" to women, and Peter answered even my most basic (and somtime stupid questions) without making me feel uncomfortable. He promptly replied to my e-mails, which is a rarity in the business world today. More

Steve Backman has been my service advisor for over 6 years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is co years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is concerned. He always greets me in a friendly, yet courteous and professional manner. Steve takes the time to describe (in laymens terms) the service my vehicle requires. He also will call me if there are any unforseen service issues. I would highly recommend Steve and BMW North Scottsdale to anyone interested in owning or leasing a BMW. You won't be disappointed! More

My husband and I came in on Saturday to trade my X3. We had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely different, thanks to John. He had the patience to work with me and my specific situation. He found the vehicle that best suited my personal and financing needs, all the while making sure we were comfortable and happy. Thanks John! Christy More