BMW South Shore

Katie was my service rep for a small accident with my brand new car. She was extremely helpful, courteous and she turned an uncomfortable situation into a pleasant experience. She responded immediately brand new car. She was extremely helpful, courteous and she turned an uncomfortable situation into a pleasant experience. She responded immediately, returned all phone calls in a timely manner and made sure I was handled with professionalisim and complete understanding. She is absolutely the most courteous service rep I have dealt with in the 7 years I have bought cars at the dealership! More

Katie was great, over accomodating to say the least. Always pleasant and postitve. She always called back and gave me daily updates on the service of my X5. The service was also excellent, the car cam Always pleasant and postitve. She always called back and gave me daily updates on the service of my X5. The service was also excellent, the car came out cleaner than I brought it in. Although the warranty has expired, I will continue to work with the Norwell Gallery to meet all my service needs. They stand behind their work and do a great job. More

I've been working with this dealership for about 14 years and I just purchased my fourth BMW through them. I usually lease my vehicles but this time I purchased. I've worked with other dealers in the past and I just purchased my fourth BMW through them. I usually lease my vehicles but this time I purchased. I've worked with other dealers in the past but I'm very satisfied with BMW Gallery Norwell for a number of reasons. First, The GM, Avery is solid and if you ever have an issue with a car (If you drive any car you're eventually going to have an issue like a dented wheel from a pothole etc). They also are very fair with their pricing. Next, the service department is excellent (Joe) and they'll provide rides to the train station or set you up with a temporary vehicle while yours is being serviced. The car always comes back clean and problem free. Lastly, Katie Ellis is excellent with reaching out to customers when its time for your car to come in for service (BMW dealers get an electronic message from the car's computer when its time for a service) and with overall customer relations. Also, if you're on the south shore its a great location right off Route 3. Oh, I almost forgot...they have the best cars....BMWs! More

By far Katie offered a great experience and showed a passion for her job. I appreciated the attention to detail and consistent follow-up. Keeping a consistent communication path between the service depa passion for her job. I appreciated the attention to detail and consistent follow-up. Keeping a consistent communication path between the service department and the customer (me) is very important. Thanks Again! More

The service department is efficient and friendly. They make it completely hassle free. Ted Etchings is fantastic to deal with. It is very easy to get an appointment and they gave me a rental car so i di make it completely hassle free. Ted Etchings is fantastic to deal with. It is very easy to get an appointment and they gave me a rental car so i did not have to worry about getting to work. I highly recommend this dealership. More

The team at BMW of Norwell worked with me to find the perfect certified preowned car to meet my needs. Each of the people I dealt with were very knowledgable in their area of expertise, helpful, and wen perfect certified preowned car to meet my needs. Each of the people I dealt with were very knowledgable in their area of expertise, helpful, and went out of thier way to make very aspect of the buying experience from meeting my needs in car features, to price, and transitioning to my new car wonderful! I would recomment that anyone in the market for a new car visisit this dealership. I also have extensive experience with their service department from my last car and they are also top notch! More

this was my first visit since i have owned my X3, for oil service, service people were friendly, prompt , the customer lounge was spacious and clean...this is one of the most professional dealership i have b service, service people were friendly, prompt , the customer lounge was spacious and clean...this is one of the most professional dealership i have been involved with,,,and i have owned alot of cars,been to many dealerships, this one by far, has been the best i have dealt with !! i will be a customer for life ( or for the life of the car ) which ever comes first !! mAm,,Boston More

Brought my 2006 325xi in due to a grinding noise I was hearing. Worked with Joe, the service adviser, and left it for the day. When I came to pick it up, Joe told me they checked everything "thoroughly" hearing. Worked with Joe, the service adviser, and left it for the day. When I came to pick it up, Joe told me they checked everything "thoroughly" and found nothing. Within minutes of leaving the dealership, I could hear the noise again. Went back the next morning, and had the service foreman, Pat, get in the car so I could reproduce the noise. I pulled out of the garage, hit the brakes, and immediately he knew the issue. This was all within FIVE SECONDS. Yet the day before no one heard anything. Here's the kicker.. the brake pads and rotors were worn out! So you're telling me that the technician, whose name I believe is Hobbs, spent all day "thoroughly" checking out the vehicle, missed a brake pad/rotor issue. Any mechanic in America can find this within seconds! Clearly Hobbs is not trained properly OR I was lied to. This wasn't a noise issue anymore, but a SAFETY ISSUE. That's a big deal to me. Ted, the service manager, and Pat were helpful in getting the issue fixed. Even though I live near the dealership, I assure you I will be taking my car back to BMW in Sudbury where they treat me like a BMW owner should be treated. More

Should have read reviews before buying my 3-series here. Even though the salesman, Greg Smith, was wonderful, their service center is beyond horrible. Make sure to have someone take a 2nd look at any servic Even though the salesman, Greg Smith, was wonderful, their service center is beyond horrible. Make sure to have someone take a 2nd look at any service they perform on your car (because you definitely don't get what you (over)pay for). I brought my car in for vibration and was told it was due to a missing weight. The next day Direct Tire put it on a lift and showed me the 2 bent/cracked rims that were actually causing the vibration. How BMW of Norwell missed this, I have no clue! Especially since the new weight was put about an inch away from the bend in one of the tires, and they said they got the tire to balance and the vibration was gone... A bent wheel doesn't balance, and the vibration was still there. BMW had me bring it back in (after waiting 4 days for them to even respond). I left with even more problems after the 2nd service (missing old rim in trunk, noises that weren't there before, still vibrating (worse then before), overcharged, etc...). It took almost 2 weeks for them to respond back to me (after having to get corporate involved), and the issues still aren't resolved since the service manager, Ted Etchings, won't return phone calls. Don't even waste your time or money with this dealership! They definitely do not value their customers; you can get better service elsewhere. More

The dealership and particularly the salesman Steve Martin exceeded all my expectations for buying the car. I found Steve to be very attentive and extremely knowledgeable about the car. It was a pleasureable exceeded all my expectations for buying the car. I found Steve to be very attentive and extremely knowledgeable about the car. It was a pleasureable and low stress experience for me and I would highly recommend the dealership and Steve. More