BMW of Albany

Great customer service still exists I pulled in to the dealership without calling ahead after receiving a notification that my tire pressure was low in one of my tires. The service advis I pulled in to the dealership without calling ahead after receiving a notification that my tire pressure was low in one of my tires. The service advisor got someone to diagnose the problem and someone else to drive me on to work when it was determined I needed to replace the tire. By the end of my work day my car was ready for pick up. The process couldn't have gone any smoother! More

Excellent It was a good experience , everybody was nice and making my wait comfortable, I would recommend BMW of Albany to everybody for a good friendly experie It was a good experience , everybody was nice and making my wait comfortable, I would recommend BMW of Albany to everybody for a good friendly experience More

great deal, courteous and professional service Albany Motors made me feel at home and gave me a great deal and courteous and professional service. I have purchased over 15 BMWs but this may have be Albany Motors made me feel at home and gave me a great deal and courteous and professional service. I have purchased over 15 BMWs but this may have been the best car buying experience. More

Great place to service your vehicles....dedicated staff Michelle is great service advisor. She follows up and gives u a detailed explanation on everything done on ur car . I have used th for over 6 years Michelle is great service advisor. She follows up and gives u a detailed explanation on everything done on ur car . I have used th for over 6 years More

Service I would recommend anyone to BMW of Albany Ga. We purchased a brand new 2108 BMW and not knowing that the navigation system wasn’t updated till we went I would recommend anyone to BMW of Albany Ga. We purchased a brand new 2108 BMW and not knowing that the navigation system wasn’t updated till we went to Atlanta Ga. And it was spending us in a circle. The service department updated our service free of charge when we heard other dealers charge no matter what. BMW really cares about their customers thanks ! More

routine service Victoria was really friendly and was very welcoming. I work in the medical field, so for me it is great when someone greets you by your name. It makes Victoria was really friendly and was very welcoming. I work in the medical field, so for me it is great when someone greets you by your name. It makes you feel like the person knows you personally. I was surprised that I had to have a service that was not covered under my warranty. Out of the 11 years I have been with BMW, that was a first, Gil said that it was recommended by the tech, so I had it done. I guess it would be good if when other things come about, that they consult the customer in the office instead of in the sitting area. As I said before, I am in the medical field and when I consult with my patients, I always do it in a private setting. I've never had a bad experience with BMW. They always show professionalism and ensure that your needs are met regardless. Rob also came out to say hello, he was my salesman. More

Great Service! Great service! Customer service at its finest! They worked with us-even though we had a last minute service need. They ensured we were taken care of i Great service! Customer service at its finest! They worked with us-even though we had a last minute service need. They ensured we were taken care of in a timely manner! More

Great Service Tori took great care of me! It has truly been a pleasure dealing with her over the last few months. I can always depend on her to make things right re Tori took great care of me! It has truly been a pleasure dealing with her over the last few months. I can always depend on her to make things right regardless of whts going on with my car. More

Routine service Everything completed in less than a day plus an additional non routine request. Melissa was great...pleasant and personable. And she kept me updated o Everything completed in less than a day plus an additional non routine request. Melissa was great...pleasant and personable. And she kept me updated on the status of the non routine request. More

Positive experience at BMW of Albany. Blake and Derrick were both great. They were very accommodating and helpful. They did their best to make sure we left with a truck. I was appreciative Blake and Derrick were both great. They were very accommodating and helpful. They did their best to make sure we left with a truck. I was appreciative of their efforts. More