BMW of Albany

My X5 needed new tires they ordered them for me over the phone and scheduled date & time for install. I arrived at time scheduled and was greeted by a friendly staff. I also received a ride home so I did phone and scheduled date & time for install. I arrived at time scheduled and was greeted by a friendly staff. I also received a ride home so I did not have to wait and was picked back up when car was ready. I was informed about service by text and video as well. I had a very pleasant experience! More

We recently acquired our first BMW. Upon searching for the nearest service center, BMW Albany is one of the closest to Dothan, AL. Kay scheduled my service appointment and answered all my questions with p the nearest service center, BMW Albany is one of the closest to Dothan, AL. Kay scheduled my service appointment and answered all my questions with professionalism and sincerity. When I arrived for my appointment Kay and Tori were friendly and thorough with my check-in. My service was completed in about 2 hours. The lobby was comfortable and Tori kept me apprised of the status of my service. I appreciated the inspection video from the Service Advisor - Daniel Wakeham. It’s helpful to hear the results directly. Even though the wait may have been longer than normal I appreciated the thoroughness and friendliness of the service. staff. We will definitely return for future service. More

I would like to say it was a wonderful experience and excellent service from start to finish Victoria was easy to work with. Would highly Recommend excellent service from start to finish Victoria was easy to work with. Would highly Recommend More

Tara made the service on my X5 very easy with little or no wait. The service department fixed my car very quickly. My car was waiting for me, clean and keys in it. no wait. The service department fixed my car very quickly. My car was waiting for me, clean and keys in it. More

Even though we didn’t purchase our X5 from BMW Albany - we received excellent service! The service department went above and beyond to get my tire repair done quickly. we received excellent service! The service department went above and beyond to get my tire repair done quickly. More

Always receive great service everytime I’m there. Tori is awesome . The team always welcomes you with a friendly smile and are always there to help. is awesome . The team always welcomes you with a friendly smile and are always there to help. More

Victoria Hardin is phenomenal! She is very professional and efficient. Thank you for Everything! BMW you have a real gem on your team!! Indeed a happy customer and efficient. Thank you for Everything! BMW you have a real gem on your team!! Indeed a happy customer More

I am always impressed with the service that I receive at this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I h this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I have a problem or issue with my vehicle, I know all I have to do is give Tori a call and it will be taken care of ASAP. She always treats me with respect and listens to and addresses any complaints that I have. When my car requires service, She makes sure to accommodate me. She always gets my vehicle scheduled as soon as possible and she gives me frequent updates throughout the repair. She always gives me very accurate estimates, before any work is performed on my vehicle, toand I have never experienced any "surprise billing. I will continue to use this dealership for this reason. More

Always Tori has been very professional and continues to exhibit outstanding customer service. Tori facilitated superb service and also arranged for a loaner for me, which made it possible for me to get to exhibit outstanding customer service. Tori facilitated superb service and also arranged for a loaner for me, which made it possible for me to get to work on time and led my team through our quarterly benchmark discussion. Will definitely rate Tori among the top 10 percent all stars with excellent service delivery and problem solving skills. Thanks to you and your service team. More

Professional service with personal care! It is always a pleasure for BMW of Albany to service my car. I know that you will provide the best service. Keep up the awesome work. pleasure for BMW of Albany to service my car. I know that you will provide the best service. Keep up the awesome work. More