BMW of Allentown - Service Center

Dinan Upgrade Service Center Want to take your BMW to the next performance level with Dinan upgrades? Contact Dominic Hernandez at Daniels for recommendations and quality service. Want to take your BMW to the next performance level with Dinan upgrades? Contact Dominic Hernandez at Daniels for recommendations and quality service. This dealership works wonders to get the correct parts for your vehicle. Thanks to all the staff especially Dominic and Todd Simpson for their professionalism while my vehicle was serviced. More

Very satisfied! Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstan Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstanding work. More

horrible service and no customer appreciation Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call was returned an hour later but when transfered to service department I was hung up on and calls weren't answered. When I finally got ahold of someone in parts they weren't able to help me with a simple question regarding fees and then I was transfered to someone authorized, they told me of all the outrageous charges and fees that the dealership has for simple testing. I need to order parts but before I am able to do so I have to be charged $70 dollars to get a one word answer telling me that purchasing the parts was not enough business for them and they would lose money although I pointed out that their part charge was already $50 above retail. More

Unwavering excellence. Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend over backwards to serve their customers. At every touchpoint (including follow-ups), I'm impressed by their attention to the smallest detail to make me feel valued and over-satisfied. If I could, I'd give them a 6th star on the rating. More

helped me in a pinch I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assi I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assist with identifying the right product so I could buy from an auto parts store. Jane tracked down Rick Jones, technician who was still there and both of them secured a container of coolant which they gave to me free of charge. Their friendliness, willingness to help and ability to solve my problem quickly was a great reminder why I purchased and get my BMW serviced at Daniels. More

Excellent Service. For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially ve For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially very disappointed and would recommend Daniels. Web Lingle changed the way I looked at Daniels BMW. He took care of all my car problems and exceeded the level of customer satisfaction that i could expect. After this experience, I strongly recommend Daniels and I suggest that do not leave disappointed. Give Web an opportunity to work his magic. Thanks Bill Stoeckel for connecting me with Web. Todd Simpson you have been a great help too. More

Amazing Customer Service I leased a BMW through Daniels BMW back in November. The customer service was fantastic. Carrie Fortune was our sales contact. This past weekend while I leased a BMW through Daniels BMW back in November. The customer service was fantastic. Carrie Fortune was our sales contact. This past weekend while driving through the Poconos my run-flat tire sprung a leak. Non of the tire dealers in the nearby Pocono area had my brand of tire and it would be 3-4 days before a replacement could be ordered. I reached out to Carrie who was able to check Daniels inventory. Given that it was a saturday, the service center closed at 1 pm and my drive was well over an hour and a half away given the flat tire. Carrie was able to work with the service center to remain open until I was able to arrive. Carrie and the service center staff went well beyond the call of duty for me. I would never buy another BMW away from Daniels again. The entire dealership was top notch. More

Daniels BMW - Mini Repairs My car was being repaired due to an accident. The moment I walked in the door Barbara G. was professional and helpful. I arrived the first day and the My car was being repaired due to an accident. The moment I walked in the door Barbara G. was professional and helpful. I arrived the first day and they were ready for my car and a rental was waiting for me. She kept me informed of my car updates by email which was my preference and responded right away with any questions. When my car was ready I picked it up without any problems. Barbara was very kind and always pleasant with a smile on her face. Everyone should have such a great experience. I would highly recommend Daniels if you need anything done. More

Mini Service team Luis I just wanted to write a Thank you note for you and the Mini service team . We came in to Allentown on our way to Florida with a car that wo Luis I just wanted to write a Thank you note for you and the Mini service team . We came in to Allentown on our way to Florida with a car that wouldn’t accelerate. You didn’t turn us a way . Got the car in and gave us hope we would be on our way the same day with a small detour in our trip . As promised we were sent on our way later that afternoon . I wanted to express how grateful we were for the service that was provided to us , especially loaning us a car so we could have lunch in a nice restaurant . It’s the little things that make it great We are back in Canada and had a wonderful vacation Thank you again Anne More