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Todd Simpson
Todd Simpson at BMW of Allentown

Todd Simpson

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

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4.8
243 Reviews

Todd has worked for BMW since 2001 starting out as a BMW technician and then moving up to the service advisor position. Being an automotive enthusiast, Todd is always happy and eager to talk about BMW’s products and features on both current and past vehicles. Feel free to stop in to get any BMW advice or simply just to say hi!!

Dealership Experience

15 yrs, 9 mos

Industry Experience

25 yrs, 1 mo

Languages Spoken

English English

4.8

243 Reviews

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243 Reviews of Todd Simpson

September 28, 2026

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Employee Rating

My service advisor, Todd, keeps me informed of what's going on with my vehicle. Returns my phone calls, initiates calls etc. Like the way the dealership has videos of what they are checking on the car More

by elainek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 28, 2026

BMW of Allentown responded

Elaine, thank you for sharing your positive feedback about Todd and our service team! We appreciate your business and look forward to serving you again at BMW of Allentown. Safe travels!

July 23, 2026

Dealership Rating
Employee Rating

I appreciated Todd's patience and support and knowledge. Thank you Todd.for all you did to make it a pleasurable experience. More

by hanoverplazapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2026

BMW of Allentown responded

We're delighted to hear that Todd made your experience at BMW of Allentown a pleasurable one. We will pass along your kind words. Safe travels!

July 22, 2026

Dealership Rating
Employee Rating

Excellent service, well trained staff, comfortable atmosphere. Always go above and beyond to ensure my satisfaction. More

by joepm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 22, 2026

BMW of Allentown responded

We truly appreciate your kind words about our team! Thank you for choosing BMW of Allentown and for sharing your support. See you next time!

July 14, 2026

Dealership Rating
Employee Rating

Friendly and personal service, offers loaner when can't wait. Thorough, clean, easy access off highway. More

by yedlock4
Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento , Young man from Albania-pleasant.

Print
Jul 14, 2026

BMW of Allentown responded

Your review just made our day! Thanks so much for choosing BMW of Allentown and for sharing your experience.

July 09, 2026

Dealership Rating
Employee Rating

Customer focused. Easy to make appointments and keep customer updated with service. Provided transportation to and from home. Great waiting accommodations if you are More

by J_hallingstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Harbison, Charles German, Lisa Manento

Print
Jul 09, 2026

BMW of Allentown responded

Thank you for the rave review of our service team! We hope to see you again at BMW of Allentown. Safe travels!

June 30, 2026

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Employee Rating

Work was done quick, and done well. Communication was great and straightforward. Overall a good service experience. More

by Brandon Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Webster Lingle, Ethan Harbison, Charles German, Lisa Manento, Luis Rodriguez, Luke Rheiner

Print
Jul 01, 2026

BMW of Allentown responded

Thank you for sharing your fantastic feedback, Brandon! We’re glad to have you as a customer here at BMW of Allentown and hope to see you again down the road.

June 24, 2026

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Employee Rating

Very attentive. Accommodating. Pleasant. Waiting time longer than anticipated once arrived at dealership. No one available when time to pay. More

by Pennyb1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Harbison

Print
Jun 24, 2026

BMW of Allentown responded

Hi Penny, thank you for your feedback. We’re glad our team was attentive, accommodating, and pleasant. We apologize for the wait time and we'll address this with our team. We appreciate your patience and support, and we hope to better serve you next time. Take care! - BMW of Allentown

June 18, 2026

Dealership Rating
Employee Rating

Great service department. Very detailed. Service writer did a great job. Very knowledgeable. Thank You More

by Deere63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Webster Lingle, Ethan Harbison, Charles German, Lisa Manento, Luis Rodriguez, Luke Rheiner

Print
Jun 22, 2026

BMW of Allentown responded

Thank you for sharing your experience with our service team! We appreciate your business and look forward to seeing you again at BMW of Allentown!

June 17, 2026

Dealership Rating
Employee Rating

One could change turned into an over tightened oil filter housing gasket causing 2k worth of damage. I DO NOT RECOMMEND More

by GabChick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Webster Lingle, Ethan Harbison, Charles German, Lisa Manento, Luis Rodriguez, Luke Rheiner

Print
Jun 17, 2026

BMW of Allentown responded

Gab, thank you for sharing your experience with Todd! We're happy to hear you felt taken care of and hope to welcome you back to BMW of Allentown.

Jul 10, 2026

BMW of Allentown responded

Dear Gabriele, Thank you for bringing your concerns to our attention. We are sorry to hear that you experienced an issue with your vehicle and understand your frustration regarding the repairs that were needed. We take claims of this nature very seriously and would like the opportunity to better understand the situation. Based on the information provided, we understand that after our recent engine oil and filter service, you had repairs performed elsewhere totaling approximately $2,000, and that the repair facility indicated the oil filter housing was damaged. To properly review your concerns, could you please provide a copy of the repair invoice, technician notes, and any photographs or documentation from the repairing facility? These documents will help us understand the diagnosis, the repairs that were performed, and the basis for their conclusion that the oil filter housing was damaged. While we are committed to conducting a fair and thorough review, it is important to note that an engine oil and filter change service typically does not involve disassembly or replacement of the oil filter housing itself. In many cases, oil leaks originating from the oil filter housing are related to gasket deterioration, material fatigue, or other component issues that can develop independently of a routine oil and filter service. However, we would like to review all available information before drawing any conclusions. Once we receive the repair documentation, we will carefully evaluate the details and determine whether any further investigation is necessary. We appreciate your cooperation and look forward to receiving the requested information so we can continue our review. Sincerely, Webster Lingle Service Manager

Jul 09, 2026

GabChick responded

Unfortunately, after leaving BMW and arriving home a large puddle of oil was found under the car. When BMW finally called back, they advised us to have the car towed to them. By that time our trusted mechanic of 27 years looked at the car and made us aware of the damaged oil filter housing gasket which was over tightened during the last oil change. Bmw caused 2k of damage over complete carelessness and will not take accountability because we did not wait long enough for them to respond to our concern.

June 11, 2026

Dealership Rating
Employee Rating

Todd was great! did all he said and then some!! thanks todd, really appreciate it! More

by jandjwetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Amill

Print
Jun 11, 2026

BMW of Allentown responded

We appreciate your business and your review! Thanks from Todd and the BMW of Allentown Team!

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