BMW of Arlington

I appreciate the service that I received at BMW Moritz. Salesman Doug Mayberry went above and beyond to give me quality service!! Thank You! thanks! Salesman Doug Mayberry went above and beyond to give me quality service!! Thank You! thanks! More

Samantha was very responsive to what I was looking for in the MINI. She didn't push added features or higher end models. Once I test drove a number of models and engine types, she honed in on what I wanted the MINI. She didn't push added features or higher end models. Once I test drove a number of models and engine types, she honed in on what I wanted and showed me a couple of unique MINIs. I wanted something simple and a little different from everyone else. The car I selected was at the low end of the price range with a look much greater than that. Not only was Samantha very pleasant to work with but she drives her own MINI and really knows the car well. She had great, thoughtful solutions to some of my concerns and really simplified the decision making process for me by listening well and steering me to the right cars. She communicated well and followed through with everything she said she would do. I highly recommend Samantha and would definitely buy another car from her. More

I am rating Tony at these high levels, due to his professionalism during this transaction. He was very curteous and was thorough in his explanstion of the contract and warranty information. professionalism during this transaction. He was very curteous and was thorough in his explanstion of the contract and warranty information. More

I was so pleased with my experience. I dread buying vehicles because the time involved and the hassle of negotiating price &finances can be exhausting. I can not express how different my experience was vehicles because the time involved and the hassle of negotiating price &finances can be exhausting. I can not express how different my experience was. I went in knowing that my bank had a pre-set bottom line finance rate and Doug suggested I give them a chance. Wow, Tony pulled off a much lower rate. When I finished I found Doug shining up the car and even took the time to give me a lesson about the electronics....as long as I needed. Never a hard-sale approach - whatever I decided was ok with them. I won't buy a car anywhere else. I even have each of their cell numbers in case i have questions! Wow! Thanks guys! You're the best! Kathleen More

Joey Edwards went out of his way to make sure I got not only what I needed in a vehicle but what I wanted. Joey worked tirelessly all day to make sure the deal I was getting would fit into my budget. I e only what I needed in a vehicle but what I wanted. Joey worked tirelessly all day to make sure the deal I was getting would fit into my budget. I ended up getting a wonderful deal on a pre-owned 2012 Mini! This was my second purchase at Mortiz and will continue to go back for my vehicle needs. Thanks Joey! More

Just needed service on my car. Sent it over on monday and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to wash it) So i filed the rental with gas and waited at home for a call back to let me know they are on there way. Well 5:30 rolled along and i was tired of waiting, so i called them. They said it was ready to go, but it was too late now for a valet. Well that just sucks. All my experiences with Moritz has been like this. They never try to exceed expectations, nor do they want to make their customer smile. They really need to learn a few things from great companies like the Ritz Carlton and Apple in terms of service. When i buy an expensive care, i expect great service... this is not what i expected! But i LOVE my car!!!! More

About 6 weeks ago my husband and i ordered our 3rd MINI from Moritz. Marco our salesman was very knowledgable and helpful. He was also patient when I called several times to check on my MINI's building pro from Moritz. Marco our salesman was very knowledgable and helpful. He was also patient when I called several times to check on my MINI's building progress. Robb the finance guy was gave us some good advice on the coverages we should add, even though we didn't finance with MINI. I have had all our MINIs serviced there and they are always efficient.2003-present. Overall a pleasant car buying experience. More

Doug is a great salesman. this is the 2nd vehicle I bought from him. It's amazing that he remembered detailed info about me from the 1st sale. He knew what I wanted this time and contacted me as soon a bought from him. It's amazing that he remembered detailed info about me from the 1st sale. He knew what I wanted this time and contacted me as soon as he got a vehic in that was to my liking. I'm glad he contacted me because I love my new car. My note is what I was already expecting to pay. The next time I'm ready to buy I will come see him. More