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BMW of Arlington
Arlington, TX
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,171 reviews
June 28, 2012
The staff at Moritz Mini were beyond excellent at helping me get THE MINI that I had dreamed about since they came out in America in 2002. I didn't have any haggling to do with them. they brought the car in me get THE MINI that I had dreamed about since they came out in America in 2002. I didn't have any haggling to do with them. they brought the car in from another dealership, taught me the cool features, and I have been in heaven since then. More
by michaelwalling
Employees Worked With
Michael Walling, Marco Lopez
June 27, 2012
My wife is a longtime customer of Moritz Cadillac, so when it came time for me to buy another car, she recommended Moritz. I found a car on the Internet, and Joey Edwards promptly contacted us and set u when it came time for me to buy another car, she recommended Moritz. I found a car on the Internet, and Joey Edwards promptly contacted us and set up a time to drive the car. We completed the entire process from arrival to driving away in my BMW in about four hours, with no pressure and total professionalism. More
by bquinten
Employees Worked With
Ken Moore
June 27, 2012
I live in Minneapolis and arranged to buy an M3 from a private party in Dallas. I paid this dealership $335 to do a "pre-purchase inspection". They told me that the M3 came with a mechanic spring-loaded private party in Dallas. I paid this dealership $335 to do a "pre-purchase inspection". They told me that the M3 came with a mechanic spring-loaded drive belt tensioner that should be replaced with a revised hydraulic tensioner. I also specifically asked them to check the operation of the manual transmission, especially the syncros. After driving it back to MN, I learned that the M3 came with a hydraulic tensioner and does not need a replacement. The handling on the M3 was a little unpredictable, so I had it checked out. It turns out that the front strut tower bar is missing! This goes across the top of the engine - how does a mechanic miss that in a comprehensive inspection??? Finally, it's hard to get into 2nd gear and I'm told that the transmission might need repairs. After learning of this, I left 4 voice mail messages with "Marcus", my original service adviser. His outgoing voice mail was updated daily, so he was working, but he never returned my calls. I then went to Pachis, the Service Manager. He offered to ship me an OEM strut tower brace within 2 days. It took 3 weeks of hounding Pachis, plus escalation to the General Manager before I finally got my strut tower brace. Poor workmanship + poor service = a dealer to avoid. More
by Billupnorth
Employees Worked With
"Marcus", Pachis Delagarza
June 25, 2012
John was an outstanding sales person! He turned an experience I wasn't looking forward to, into a great experience. Will recommend him to all! experience I wasn't looking forward to, into a great experience. Will recommend him to all! More
by Abbylou2
Employees Worked With
John Brunson
June 23, 2012
James Cuevas was a very friendly, personable and helpful salesman. He was always available to address my questions or to meet with me. Also, he made me and my daughter feel welcome and greatly appreciated salesman. He was always available to address my questions or to meet with me. Also, he made me and my daughter feel welcome and greatly appreciated. As a matter of fact, it was so cold in the dealership that me and my daughter could not endure it, so James offered us two jackets. We borrowed his jackets and continued our business as usual. From day one, he was polite and cordial. Like most people, I don't like the car buying experience, but this purchase was.a very pleasant experience. Thanks to James.... More
by triceandtaylor
Employees Worked With
James Cuevas
June 21, 2012
Excellent overall experience!! Friendly, straightforward, minimal pressure, courteous service. I filled out the credit from online and was accepted, and took the car I wanted for a test drive. I loved the ca minimal pressure, courteous service. I filled out the credit from online and was accepted, and took the car I wanted for a test drive. I loved the car but wanted to think on it overnight. Brian allowed me to take the car home and gave me a reduced price to contemplate. I bought the car very soon after that night. More
by bdaflc
Employees Worked With
Brian McNulty, Samantha Miller
June 20, 2012
went to Moritz BMW dealership for a service met Doug and he was so very nice. He said he could put me in a late model 5 series I said go for it, I'm driven a newer 5 series. Doug is a great guy and a great he was so very nice. He said he could put me in a late model 5 series I said go for it, I'm driven a newer 5 series. Doug is a great guy and a great salesman please ask for him when you go to Moritz BMW you want regret it. Doug is a guy who truly enjoy's his job. More
by sheilacash25
Employees Worked With
Doug Mayberry
June 18, 2012
I had a not so pleasant experience at another BMW dealership and was a little skeptical when going to Moritz. I was pleasantly surprised by every aspect of my treatment at Moritz! James Cuevas was dealership and was a little skeptical when going to Moritz. I was pleasantly surprised by every aspect of my treatment at Moritz! James Cuevas was extremely attentive and laid back in his sales approach. He took the time to instruct me on the car's features and programmed my cell phone into the bluetooth. I would not hesitate to recommend James or Moritz to anyone looking to purchase a new or used car. James' customer service has already exceeded my expectations and I have only had the car for two weeks! Fabulous car buying experience! Julie Plowman More
by colleyvillekuli
June 16, 2012
I buy a car on avg. every 2 yrs. This was the best experience. Samantha was responsive but not pushy and helped me understand the benefits of my mini countryman; in fact was the first salesperson I a experience. Samantha was responsive but not pushy and helped me understand the benefits of my mini countryman; in fact was the first salesperson I allowed to show me the full feature set as I usually can't stand the sales person mid-way through the deal. Samantha is great at reading her customers and communicating information that matters to them. The financing experience was also easy and pleasant. The finance mgr seemed more like an adviser than a "shark". Thanks to Samantha and Moritz for an experience I'll be back for. More
by harmoned
Employees Worked With
Samantha Miller
