BMW of Arlington

I appreciate the excellent customer service I received from James during the sale and in the finance process. The service and overall experience was one that surpassed my expectations. All of my questions from James during the sale and in the finance process. The service and overall experience was one that surpassed my expectations. All of my questions were answered in a friendly and timely manner. James Cuevas is a very approachable man who takes great pride in his work. He was always available, whether it was via phone or in person, and made sure I was completely satisfied with all aspects of my purchase. I felt that he went above and beyond when it came to helping me with any dilemmas I had. On the day that I purchased the car he patiently explained how every feature of the BMW worked & then programmed our cell phones to work over the vehicles bluetooth feature. I would highly recommend James Cuevas to anyone who is wanting to purchase a BMW! More

This was my second purchase from this dealership.The service and support that I received was excellent.Brian McNulty my salesperson was very knowledgeable and helpful,he went out of his way to make sure service and support that I received was excellent.Brian McNulty my salesperson was very knowledgeable and helpful,he went out of his way to make sure that I was well taken care of. They have again set the bar very high.This dealership has again shown me what a great car buying experience can be. I will definitely consider using them again in the future. More

This is my second car from this dealer and each time the service and experience has been fantastic. Marco is great and the dealership has bent over backwards to get me into the car I want (ordered even tho service and experience has been fantastic. Marco is great and the dealership has bent over backwards to get me into the car I want (ordered even though I normally buy spec). More

I bought my first new car after ten years. Being a single female I had reservations about going to a dealership. But MINI lives up to its reputation. I built and ordered a car and it was a lot of fun single female I had reservations about going to a dealership. But MINI lives up to its reputation. I built and ordered a car and it was a lot of fun with a no stress buying experience. When my car showed up Samantha was very helpful, devoted her time and attention to me, and followed up with me that weekend. Samantha is full of energy and you can tell she loves her job and company. I have already recommended Moritz and Samantha to my friends and coworkers. More

I gave the highest rating in all categories for the following reasons: I have now purchased my 4th vehicle from this dealership since 2006 this evening (04/19/12). I purchased a Mini Cooper S in 20 following reasons: I have now purchased my 4th vehicle from this dealership since 2006 this evening (04/19/12). I purchased a Mini Cooper S in 2006, a BMW 328I in 2008 (purchased from Dextral Harris - he was incredibly competent and helpful during the purchase of my BMW), a Cadillac SRX in 2011 (purchased from Gary Pulliam - incredibly helpful and made sure i was satisfied with my new vehicle) and this evening a new Mini Cooper S. I must say that I have never met a more caring, competent bunch of people in any other dealership. Your team of sales and service personnel exemplify the word service, before, during and after the sale! These guys are amazing... Gary Pulliam has gone above and beyond to help place me in whatever vehicle I want, (and considering I tend to change my mind quite often, that is no easy task). He is always willing to take my phone calls to explain and address any questions/concerns that I may have regarding my new car. I also had the pleasure of dealing with and getting to know Samantha Miller in Mini and was very impressed with her caring attitude as well and knowledge of the vehicle I was purchasing... She was extremely pleasant, competent and concerned with my being pleased with the vehicle I purchased. The dealership is very fortunate to have these people on their staff! As far as I am concerned, I will never have to visit another dealership! Thank you both Gary and Samantha for all of your help in finding and placing me in my new Mini! Sincerely, Karen Rejcek More

I recently had my car totaled and was dreading looking for something else. With my limited time and crazy retail schedule, this was not something that I wanted to do on my only day (yes, one day off a we for something else. With my limited time and crazy retail schedule, this was not something that I wanted to do on my only day (yes, one day off a week) off. Calling Candess was the best I call I made. Yes, I loved my previous car. Just a few payments away from being paid off, mother nature had other plans. I let her know from the beginning what I was going thru and what I was looking for. Suggestion: be specific in what you want. She gets the job done with great detail. Candess searched the entire Moritz inventory and showed me what was available. Honestly, not much since I'm very specific on my needs for a vehicle. She was patient and fun to work with. Not "used car salesman"ish at all. Candess really gets to know the person for who they are and makes everything smooth. After picking out the car of my dreams for me, she left me in the hands of Mr. Douglass Mayberry. What a treat to work with as well! Calm, relaxed and full of information about the product. He took the time to show me every detail on the vehicle and was genuinely excited about it. He also made the transition to finance (with Tony) smooth and quick. It was painless and they really worked with my budget and specifications being a "first time on my own adult car buyer". ;) Big thanks to all I met during my experience, especially Jon Underwood for giving me the deal of a lifetime on my BMW. Just a beautiful car, excellent machinery and a wonderful piece of art. More

Samantha did an excellent job!!! She has an excellent personality and is very knowledgeable about the Mini Cooper. She made my car buying experience very enjoyable. personality and is very knowledgeable about the Mini Cooper. She made my car buying experience very enjoyable. More

The help that I recieved from Jordan Couch was better than perfect! It was AWSOME! Never had a salesman help me like he did! He still continues to do so, even after I had purchased a car from him! Moritz than perfect! It was AWSOME! Never had a salesman help me like he did! He still continues to do so, even after I had purchased a car from him! Moritz you have out did yourself when you hired a salesman like him! He deserves employee of the month, a raise, and a paid vacation if it was up to me! More

Very knowledgeable, friendly, willing to help me get what I wanted. Quick negotiating and financing. Plan to buy me next car from this dealer too. I wanted. Quick negotiating and financing. Plan to buy me next car from this dealer too. More

Samantha was great! She helped me out through the buying process, she was friendly, fun and patient at all moments. I was trading my leased Mini and I wasn't sure about leasing again or purchasing. She gave process, she was friendly, fun and patient at all moments. I was trading my leased Mini and I wasn't sure about leasing again or purchasing. She gave me all the information needed, never pressured me or rushed me. She helped me out with finding the exact car I was looking for, and I can't be happier with my new Mini! She is very professional and knowledgeable of the product; she explained me all the little things about the new car. I'll totally recommend her and the dealership! More