BMW of Arlington

As far as service goes, Mortiz is by far the best I've dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The engine threw a rod (faulty piston rod cap bolt) at 13,242 miles but this dealer gave me a loaner and the car was repaired in 32 days - with a new engine from Austria (I think that's where the engines are made). Some people said I was crazy for waiting, and maybe so, but I REALLY liked the vehicle - until now. The latest disappointment was a faulty battery. It would appear this is a minor incident but there is quite a bit more to the story. According to BMW: The BMW X5 35ds (and maybe all X5s) are designed to be driven at highway speeds and over 20 km (12.4 miles) the majority of the time one operates the vehicle. This gives the car time to engage the alternator enough to recharge the battery. I drive primarily in the city and under 5 km - 61% of the time. The other 39% of the time is at highway speeds and "proper" (BMW recommended) driving distances. The fact that 61% of my driving is in the city, is considered "Unfavorable Driving Conditions" - according to BMW. Therefore BMW is NOT responsible for failures under these conditions. Or in other words, it's NOT covered in BMWs maintenance program. Unfortunately, my job requires city driving and short distances between starts/stops. BMW NA initially refused to cover the battery failure under their warranty program. I disagreed and Moritz argued my case with BMW NA. BMW NA ultimately agreed to pay for a new $600 (yes $600) battery but only if I paid $80 for a battery charger and charged the battery three times a week. So... now my two year old... $60,000+... 2009 BMW X5 35d... sits in my garage with the hood up... charging... three nights a week! It's reminiscent of my first car, a 1974 Plymouth Fury II - which was also black on black. I used to have to charge or jump that car often. The car was old, had a bad alternator and I was a teenager and couldn't afford to buy a replacement right away. So... I charged the battery or used jumper cables to get going. It would appear I've come full circle. All-in-all, I highly recommend the dealership, I DO NOT recommend the vehicle. More

Kenneth made the selection simple to browse, had touch screen and high-tech gadgets to easily demonstrate the available invnentory and what was possibly coming in within the next few weeks, which was conv screen and high-tech gadgets to easily demonstrate the available invnentory and what was possibly coming in within the next few weeks, which was convenient on time as well as entertaining. I shopped for my brand new 328i at Dallas, got blown off and never called back, so I landed a sweatheart of a deal at Moritz BMW instead with people that are down to earth, don't oversell and love working with people. I ended up getting a Value package 2011 BMW 328i lease with Nav and more, in black on black and could not be enjoying it more. Robb Lleyd, the BMW Finance manager pulled some strings to help fit me into a lease figure that included the Road Hazard protection for my wheels and tires that I desperately need (my girlfriend has a habit of ATM curbing) just in case. Moritz BMW had my car picked out, waiting for me to test drive when I arrived for my appointment, and it ended up being the exact one I bought. The paying part is usually the most difficult, but I was so comfortable with Robb the expert, and he had me approved in 5 minutes and Kenny had me delivered in under an hour. All detailed and fresh floormats of course too. Great Job Kenny and Robb. Thanks for making this as pleasant as buying a BMW should be. Best Regards, Sara McFarland, Las Colinas,TX More

I recently assisted my mother-in-law with a purchase of one of Moritz's certified BMW vehicles. She is living in Florida so the transaction was almost entirely completed remotely. Only the test drive and one of Moritz's certified BMW vehicles. She is living in Florida so the transaction was almost entirely completed remotely. Only the test drive and inspection were performed at the dealership. I’d like to express my sincere appreciation to several of Moritz’s employees for their assistance: Chris Ninos, Rick Beers and Kim Green. The three professionals worked together flawlessly to make our purchase of the 2008 BMW 328i convertible as painless as possible. Rick provided a thorough overview of the car before my test drive; Chris handled all my questions on putting the deal together; and Kim handled the financial paperwork. The purchase documents had to be express mailed to/from Florida. Everyone from Moritz was extremely pleasant and responsive throughout the transaction. I am also very appreciative that Moritz was 100% upfront with pricing and dealer fees; I have recently encountered other dealers that attempted to add “junk” fees to the purchase price. In addition, when I had difficulty finding someone to help me pick-up the car before the February ice storm, two other gentlemen from Moritz did me a big favor by personally delivering the car to Frisco. Thanks again for a pleasant transaction. More

I will never recommend anyone to this dealership.On several visits my service advisor Steve Hooker never called me when my car was ready.I called several times before I spoke to the Service Manager who several visits my service advisor Steve Hooker never called me when my car was ready.I called several times before I spoke to the Service Manager who basically did nothing.Items were missing in my car. More

Hi there ... If your thinking of buying a car from Moritz just stop those stupid thoughts and go as far as you have to to find another dealership! You know there are a lot of hungry opportunities out there a just stop those stupid thoughts and go as far as you have to to find another dealership! You know there are a lot of hungry opportunities out there and trust me you can get a much more kick xxx car elsewhere. But if you still decide to buy from them and they offer this "really cool opportunity" to fix your car for LIFE! Wow sounds so great. First your car will never be fixed! second you will pay just to ask and they will manufacture bs reasons to charge you for bringing it in! Trust me when I say it's an the unscrupulous your parents told you about. First I recommend you don't go there! Second if your there RUN fast!!!!!! More

Found the dealer online and they had me approved within 45 minutes. I showed up and was taken directly to the car which they had ready for me to test drive. Cannot complain as we worked out the final price 45 minutes. I showed up and was taken directly to the car which they had ready for me to test drive. Cannot complain as we worked out the final price, they gave me more for my trade than any other dealer in the area by far. Very fair price, felt they really wanted my business and were very courteous. I highly recommend them as they were the best around. Mr. Bob Paul was very honest and willing to work with me on my trade. Went above and beyond. More

On June 3, 2009 I purchased a "Certified Pre-Owned" BMW 325 from Moritz. I usually never purchase used cars as I dont want someone else problems. However, I was assured BMW ONLY certifies the best of the b 325 from Moritz. I usually never purchase used cars as I dont want someone else problems. However, I was assured BMW ONLY certifies the best of the best and Moritz is a stew above that. So I went ahead with the deal. A few months later I went to refinance the car at my credit union. Upon inspection of the car they advised me the car had been in an accident. I went back to Moritz to complain that I was sold a car that should not have been certified and the car was misrepresented. I was assured again my Chris Ninos the manager the car only had "minor cosmetic" damage to the bumper, and the damage was not that extensive. Still I was unhappy, as I was told when I bought the car that BMW will not certify a car that had been in an accident. Some how Moritz bribed Car Fax to take the accident off the record because it still does not show up on the history of the vehicle. Since the deal was a few months old at this point, I was stuck. But Chris gave me the extended service program as a means to help compensate me. Again Chris assured me the damage was minor cosmetic damage to the bumper and they had to "paint and blend" the back of the car. Now here we are in May 2010, almost a year later. I have relocated to Los Angeles for my work, and the car is too small to fit my current needs. Last week I attempted to trade in the car, and the dealer appraising my 06 BMW said that this car had MAJOR BODY DAMAGE AS WELL AS EXTENSIVE FRAME DAMAGE. Certainly what I would not expect from a "Certified Pre-Owned BMW". It has effected the value of the car significantly (approx $6,000 hit). Basically what I was sold was a "certified wreck". Dont buy a car here. These people LIE!. More

Moritz BMW Service is great! I think most people that write in have an axe to grind and are constant complainers. Life isn't perfect so get over it. I took my 2007 328i in for service and had a great exp write in have an axe to grind and are constant complainers. Life isn't perfect so get over it. I took my 2007 328i in for service and had a great experience. They repaired my problem in a timely manner. The car was ready within 72 hours. They were a little busy when I came to pick up my car but I didn't mind waiting a few minutes.It is true they have stopped the free carwash. All of the departments use the car wash and they were getting alot of complaints about people having to wait to long to get the car washed so they had no choice but to stop it for customers, which I understand. The staff has been there for 15 plus years and that really says alot about a place of business. I know they are rated #1 in service out of all the BMW dealers in the metro and it really shows. More

When we bought our Cooper in 2006, we went to Mini of Dallas. We did not like our options so we went to Moritz. Jarred helped us out and we loved their sales department. When we first went to thei Dallas. We did not like our options so we went to Moritz. Jarred helped us out and we loved their sales department. When we first went to their service department, we were impressed with their attention and compared to other manufacturers, Mini is over the top. Since then, their service department has become very impersonal, almost like you are bothering them. We have since taken our car to Mini of Dallas for servicing and will stay with them. I have just filed a complaint with Mini Corporate against the service department. More

I had a horrible experience with Mini of Dallas, so I drove to Arlington to Moritz Mini and was pleasantly surprised. Anthony was low pressure, straightforward and accomodating. I would highly recommen drove to Arlington to Moritz Mini and was pleasantly surprised. Anthony was low pressure, straightforward and accomodating. I would highly recommend this dealership based on my test drive experience. Anthony helped me build the Mini of my choice let me test drive 2 different vehicles to compare. He also answered all my questions very honestly with absolutely no hesitation. The overall experience was very pleasant. I was even greated by the sales manager when I first arrived and assisted within minutes of my arrival. More