BMW of Arlington

I purchased a used '06 530i BMW from Doug, who is a great salesman prmoising that "This is a great car"!. He is very kind and tends to use lots of euphemisms. Within one week a warning message came up on th salesman prmoising that "This is a great car"!. He is very kind and tends to use lots of euphemisms. Within one week a warning message came up on the i drive and I took it in and was assured by the service dept (Marcus) and Doug that there is nothing wrong "This is a great car!" 3 weeks later the windshield wipers were giving me problems so I took it in for service and the service detail read that the washer fluid container and the wiper blade inserts were "falling apart- $50 deductible. Approx one monh later, I received a notice for a oil change service, I cslled to schedule an appointment and they sadi that I didnt need one so I took my car and spoke with a different service advisor since Marcus was off. Apparently I did need an appointment because the guy seemed upset and this turned out to be a horrible experience for me. One month later the air conditioning went out and and it turns out that there were some major problems with the intake valve and compressor-$50. One month later I am stranded on the side of the interstate for 2 hours waiting for BMW roadside assistance- water pump has blown-$50 deduct! And they tellme that I need 4 new tires because the cords a sticking out and the car is dangerous. I decided to talk to them about all the problems that I had encountered in the 4 months that I had the car andwas told by the manage,r Jon Underwood, that I had made a poor decision in purchasing an older model vehicle.(gasp) I asked if they would at least replace the tires since this should have been done before I purchased a "certified vehicle". He then tells me that what he would do is buy one tire and I could buy the others.He looks me in the face as I am standing there crying and says "Are you happy with that? Because if your not I wont do it, Id just as soon keep my money". He spits on the sidewalk and turns and walks away. More

I have been a customer of Mortiz BMW since 1998. I have always had excellent service And have been treated very well. I would recommend this dealership anytime. always had excellent service And have been treated very well. I would recommend this dealership anytime. More

This is my 1st Mini. It won't be my last. This was also my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDE my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDERFUL! She made this experience fantastic. She was knows her Mini's and people. She even sailed through my Nervous Breakdown! She is AWESOME!!! I will definitely buy from her again & Mortiz. I am already planning my next one. Even financing was painless! 6 days after I bought my Mini someone hit my from behind. I was devasted. I called Samantha she immediately gave my contact names and told me all I needed to know. I called the body shop made an appointment with Roy and he was great as well. Since I had to have my Mini checked out by service as well as body shop. My next contact was Matt Howell. He took great care of my car and fears. My Mini is as good as new. So I truly have had the full Moritz treatment and all areas are fantastic! Thanks Moritz and all the employees that work for the customer! More

This is my first experience with BMW and the service department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progres department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progress maybe 3 times. Richard Fincher is an idiot. Also, they would not honor the extended warranty that we purchased for tire protection. It was purchased from the Moritz Dealership. The protection ran out a little less than a year from the time we purchased it (due to the amount of tire tread still on the tires - this was not explained to us when we purchased it - wy would we purchase protection for tires that would last less than 10K miles????). What a scam. We paid $800 for the "tire protection plan" when we purchased the CPO BMW and it got us absolutely nothing...when I brought in a tire with a nail in it they said the tire was too worn to be covered by the "protection plan." Don't fall for the protection plan and don't have your car serviced at Mortiz. More

I could not be more disappointed with this dealer. I bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few issues (for example, I had paid to have a few extra things done to or modified on the car... Different rims, etc...) When I tried to call to set up the appointment, it was impossible to get in tough with someone about it. Once I finally did get in touch, every single person I had to talk to was extremely rude. I cannot believe this is an authorized dealer. Pathetic. More

I had a horrible experience with Mini of Dallas the weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodat weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodating. I would highly recommend this dealership based on my test drive experience. Brian helped me deside the Mini of my choice let me test drive 3 different vehicles to compare. He also answered all my questions very honestly with absolutely no hesitation. The overall experience was very pleasant. More

I've had all my service performed through Moritz. My service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodati service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodating and helps me out. He's friendly and pleasant to work with. More

The team at Mortiz is simply amazing. They "get it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is to have their service center open earlier so that I can drop off the car on the way to work. More

I purchased my new MINI Countryman in January and it has already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front cup holders in the car have plastic spikes to keep the cup in place but they also puncture styrofoam cups. Twice I had a cup punctured and it did spill in the car. I had no idea the liquid that spills seeps through the cupholder and into the wires connected to the gear shifter. They said that since there was a spill I had to pay for it. This is totally unfair. I did not put in those cupholders and puncture the cups. I think that Moritz should have looked into this issue further and not just passed the buck or the charge to me. In the end I was basically told not to use the cupholders. Imagine that cup holders that you should not put a cup with liquid in. I was told that even water would damage the wires again. I am very disappointed most of all. More

My son bought his first BMW from Doug Mayberry in 2003. He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and plan on upgrading next year. When my car has required service, I'm given a very clean car. Repairs are discussed and pricing,if necessary, with me before the work. Somethings are not always clear to me about what's going on with my car, but Eric makes sure I understand before he proceeds. Doug and Eric are only two employees that I have bonded with, but everyone at the dealership are friendly and go out of their way to assist me. More